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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
273 ratings and 134 comments received in the last 90 days.
13 September 2024
I found the service to be very efficient. The salesperson was professional and knowledgeable
12 September 2024
Top class from start to finish
10 September 2024
Staff were lovely. Hot chocolate even better lol
04 September 2024
Guy was amazing and new his stuff
04 September 2024
Every thing went as it should have.
03 September 2024
Craig Adamson dealt with me, he was able to give me great advice and managed to sell me a car and allow me to pick it up, all in the same week. Excellent business and very helpful and informative.
30 August 2024
liam provided me with all the support i needed
25 August 2024
Lee Finnegan was my point of contact from the first phone call until I picked up the car. He has a brilliant personality and nothing was too much trouble for him. Friendly, helpful and would go the extra mile. I would highly recommend him to others.
24 August 2024
Salesman Scott was knowledgeable and straight to the point no unnecessary sales jargon or things we didn't need to know.
20 August 2024
We bought the car over the phone as we live a long way from the dealership. Liam was great at keeping us updated and answering any questions we had.
19 August 2024
No problems fully informed all the way
16 August 2024
Paul blanchard went the extra mile to assist us with our purchase ????
16 August 2024
Scott went through everything on the car nothing was a trouble spot on
11 August 2024
As above and Craig Adamson is a credit to John Clark BMW Tayside.
11 August 2024
Brilliant, Mike was excellent. He could mot do enough for me and the car itself was spot on.
02 August 2024
Again friendly helpful staff
01 August 2024
A few bumps getting to driving away the car, but to be fair to the dealer they were easy to deal with and gave us a super deal and we were very happy. Craig (Adamson) got us a great car and handover was smooth and easy. My wife loved the flowers.
31 July 2024
John Clark BMW Tayside was a pleasure to deal with. Paul Blanchard in Sales provided good communication, was very efficient when putting the deal together and provided excellent, courteous and knowledgeable service when collecting the car.
30 July 2024
I am very happy with all the staff at John Clark I dealt wiht this time round, incliding the Service staff
29 July 2024
Professionally dealt with overall. The salesperson made me feel like a valued customer and he took the time to discuss options and alternatives. He tried hard to source the car I wanted the length of the UK. Thank you Mike for your efforts.
27 July 2024
Very welcoming and relaxed showroom. Friendly staff
25 July 2024
Went to purchase the car at John Clark Tayside all staff were extremely helpful.
19 July 2024
Liam talked us through the cars in the showroom and listened to what we were after, he did also listening to us saying we were not buying a car that day! But he totally pulled it out the bag and we bought a car that day!
18 July 2024
Everyone I interacted with was always very welcoming, friendly and helpful.
17 July 2024
Easy to go through the whole process....comms were good and the process was completed with the customer in mind.
13 July 2024
From negotiations to purchase it was a hassle free experience.
06 July 2024
A fantastic experience, truly the first car I've ever been excited to collect. Cars are usually just a utility to me. This stepped that up now.
02 July 2024
Nothing was a problem and the purchase went smoothly.
02 July 2024
Friendly and helpful staff made it a positive experience at the BMW Centre. Good customer service and quick delivery of my new car.
02 July 2024
Everything was clear and concise, communication excellent. Delivery of car very quick.
30 June 2024
Lee was very efficient, professional and engaging throughout the order right up until handover of the car- excellent representative for the brand.
30 June 2024
As above , very clear communication & explanation on every aspect of the deal & the car.
30 June 2024
Really easy to make the purchase
30 June 2024
John Clark experience in Dundee were perfect
30 June 2024
I had the vehicle and spec in mind and everything I required was provided with minimal fuss, regular contact and courtesy.
29 June 2024
Now bought 3rd new BMW from same group
27 June 2024
Mike was very helpful throughout
25 June 2024
Mike kept us fully informed during the process and sold the merits of the alloy cover which we have never taken but have now.
24 June 2024
Weren't offered tea/coffee during purchase and after getting the car home and looking more closely, there were quite a few internal marks on the car, which we had to clean ourselves. But I still feel 5 stars is justified as these are minor issues.
13 September 2024
I own a 4 year old BMW, but it felt like I own a brand new BMW. Excellent service.
12 September 2024
Friendly very helpful staff. Make you feel a valued customer.
11 September 2024
Because I was very satisfied with the process
11 September 2024
On receipt of car I discovered that the remote battery required changing. Coincidence that it occurred immediately the car was returned?
09 September 2024
I was kept up to date throughout the service process.
09 September 2024
Quick service and kept up to date
09 September 2024
Everyone always friendly and good cx service
08 September 2024
Recall sorted
08 September 2024
Booking easy and the work was carried out on time. Staff pleasant and was kept up to date on the work been done plus follow ups to the service
07 September 2024
Being great
07 September 2024
All work done with no problems
06 September 2024
Enjoyable service from start to finish
06 September 2024
Good service pity about delay in parts from BMW.
06 September 2024
Added complimentary car wash. Service was finished within estimated time with no issues
03 September 2024
efficient service and friendly
03 September 2024
Again very easy dropped car off picked up as advised.
30 August 2024
Good polite staff from booking in to collection after service. Appreciated video of vehicle safety check etc.
29 August 2024
The work done was excellent and prompt liked the video inspection
29 August 2024
The job on my car was done quickly and efficiently
28 August 2024
Ecellent
28 August 2024
very Satisfied with the repairs carried out
26 August 2024
It was easy to get an appointment and everything was completed quickly
24 August 2024
Everything was spot on. Good team in reception, engineers explain the problem well
23 August 2024
Good communication throughout
21 August 2024
Efficient response and delivery
21 August 2024
Carried work out quickly
20 August 2024
As above
20 August 2024
Pleased to deal with. Team kept me informed and job done was up to great standard.
20 August 2024
Very helpful with my service needs.
20 August 2024
Very satisfied with flexibility and professionalism
19 August 2024
The availability of set appointment times and a pleasant waiting area is a real benefit
17 August 2024
Business like , professional and thorough A good report on the condition of the car as it gets older
16 August 2024
Only reason for non 5* was that the wash & vac is not very thorough. Probably not worth bothering unless done right.
13 August 2024
Just the logistics of getting there
12 August 2024
As above, with bells on
10 August 2024
It was great to receive a full personalised vehicle health check and as always I received the best service.
07 August 2024
Again thanks,I have used John Clark for nearly 30 yrs and this visit was without doubt the best
07 August 2024
Great service from Linzi as always. She looked after me from start to finish and nothing is ever a problem. I would not choose anywhere else.
07 August 2024
Quick and efficient. Didn't need the windscreen wash replaced/topped up but this was still done.
04 August 2024
No hassle
04 August 2024
I received the treatment I expected.
02 August 2024
Very satisfied! Lyndsey kept me informed whilst waiting for BMW customers got back to her regarding warranty on a recalled part, which was then replaced. Absolutely delighted!
01 August 2024
Liam looked after my work programme well and communicated well!
01 August 2024
Service Manager Mark and Service Receptionist Val ensured that we had a friendly, courteous and efficient service experience from start to finish. Full marks and five stars to both of them.
01 August 2024
No complaints
31 July 2024
Liam was absolutely brilliant. Kept me informed every step of the way and settled my worries straight away. To be completely honest I have never received such good service from a sales advisor and he is an absolute credit to John Clark!
30 July 2024
Always helpful
30 July 2024
Great service
29 July 2024
Kept in the loop as to when the works would be carried out and when our car was likely to be ready for collection.
29 July 2024
My car was dropped off by the RAC due to a front NS Spring breaking, it was assesses and repaired with constant communication throughout the process.
27 July 2024
Keeping me informed about my car
27 July 2024
Good communication from the dealership kept up to date on how the service was going nice clear video sent
26 July 2024
Liam was brilliant
25 July 2024
Everything was handled smoothly by Liam when buying the car and with Mike during handover
24 July 2024
Mark kept us up to date with the progress of the service. He was apologetic due to software upgrade issues and quickly rectified the situation by arranging for a courtesy car for us to be picked up immediately. As it happens we did not require it.
23 July 2024
Excellent customer service.
21 July 2024
Car was collected and returned at my home address. Work was completed as expected.
19 July 2024
The service manager, technicians, Val, Kat, Mark and Liam are a credit to BMW
19 July 2024
I would have liked some paperwork at the end just showing a basic breakdown of the costs covered by the voucher. Otherwise everything was fine.
19 July 2024
Very very impressed by every member of the team at Dundee, friendly, helpful, offfered coffee on arrival. Service done very quickly, with a great video explaining what was requiring attention on the car. And even washed on its return. Fantastic
18 July 2024
My car has an unusual problem which is difficult to solve. The Aftersales Manager, Peter Stuart, has been excellent in trying to solve the problem. We're not there yet but Peter has been a major help in working through the probable causes.
18 July 2024
The dealership service was completed to my satisfaction so the poor score provided to BMW does not apply to John Clark BMW service albeit it may make me less inclined to replace my current BMW with the same brand
17 July 2024
Excellent service, collect and drop off, video health check
16 July 2024
Professional, knowledgeable and experienced team on site which is always happy to help and answer all the queries. Salesman Craig Adamson & Lee Finnegan made it very enjoyable when selecting and collecting a new car.
16 July 2024
Work carried out well Kept in touch professionally via whatsapp rather than being on phone for hours taking up my time quick message back and forward to keep me informed what was happening.
16 July 2024
Refer to the initial response
15 July 2024
Very satisfied as it was easy to book the MOT and Service. The selling point for me was being able to arrange the car to be collected and returned and this was done smoothly without any issues.
15 July 2024
Liam was great, kept me up to date throughout.
15 July 2024
After an unexpected delay of the repair. Liam arranged late on Friday a courtesy car over the weekend
15 July 2024
Great service , though delay on back order brakes from bmw caused a delay in preparation of car , compensation from BMW was offered but still awaiting transfer
15 July 2024
They explained the problem with my car and gave me options
14 July 2024
Car booked in easily for service. On the day, Mark kept me fully updated on progress and when the car would be available for collection.
13 July 2024
They are friendly , efficient and professional
11 July 2024
Mark took control and everything went smoothly.
11 July 2024
Mark took care to explain the process and kept me informed throughout
09 July 2024
All requested work was carried out in the time specified
09 July 2024
I am always greeted with a smile when I arrive.
09 July 2024
Everything went to plan
06 July 2024
Everything went to plan, friendly staff
06 July 2024
Was very happy and comfy
06 July 2024
Problem with the car on the way to the hospital to see Dad and problem occurred, technician saw us straightaway
05 July 2024
Although services are usually done well, I start to think whether some services at their times are really necessary.
04 July 2024
The issue, that I had, was taken care off very efficiently.
02 July 2024
Technical work done to high standard on car repair..
01 July 2024
First class experience.
30 June 2024
I have a good value service plan and my service went very smoothly including the use af a courtesy vehicle.
30 June 2024
I was giving a courtesy with being self employed this was much needed and mostly appreciated.
27 June 2024
Kept well informed Val handled job very well
26 June 2024
Although it took far longer to carry out the job because of the answer in question 1 I was given a car to cover the fact mine was going to take a lot longer.
25 June 2024
Because of the friendliness of the staff and the promptness in the way my car was repaired being a customer for a good new of years I received the service I have been accustomed to
24 June 2024
They did everything that I asked
23 June 2024
Great customer service from start to finish. Refreshments and desk space was welcomed.
21 June 2024
I was kept informed of the status of my car repairs and when it waas going to take longer than anticipated i was given a courtesy car.
20 June 2024
Staff were attentive and welcoming from the moment you walked in the door.
13 September 2024
Liam was excellent and very easy to deal with. He responded quickly to queries and on the day I ordered the car I found him to be honest and personable. At no point did I feel pressured. He gave an honest appraisal of the car and the options.