OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
216 ratings and 161 comments received in the last 90 days.
14 April 2026
Lee went above and beyond in order to meeting all our expectations
14 April 2026
I am very satisfied. Glenn and Alistair were both fantastic and made the process easy, effortless and took care of everything. The handover process was smooth and Alistair took great care of me on the day.
11 April 2026
David was excellent. Good deal and excellent car.
11 April 2026
Exceptional service from start to finish! Third car I've purchased from Glenn!
10 April 2026
Quick and easy service. Dealership very responsive. Quick delivery of new vehicle (less than 2 weeks). Very friendly staff at dealership.
07 April 2026
Felt taken care of from first visit right through to picking up the new car. Lee was very helpful and informative.
05 April 2026
Everything was done to perfection .Scott Gray was unbelievably helpful . He was friendly , knowledgeable, and helped us fully in all our questions . He went above and beyond what anyone would expect in terms of service. Score him 20 out of 10
03 April 2026
Really easy to sort out my replacement car. Called a few times over my final pcp year to check prices/options and was really easy to have a quick candid conversation each time
02 April 2026
Excellent service from start to delivery.
02 April 2026
The perfect experience from initial phone call right through to collecting new car.
31 March 2026
Everything from ordering the car to collecting was spot on Thanks to Scott for giving us regular updates while we were waiting on delivery and we particularly enjoyed the straight forward explanations of the cars features from Scott
31 March 2026
As much as there was a slight delay the car is perfect and exactly what we looked for.
28 March 2026
Great knowledgeable BMW sales.
27 March 2026
Very easy to deal with from start to finish
24 March 2026
Lovely experience couldn't fault anything. David was extremely helpful in organising everything. Even got our private plates swapped over, no hassle
16 March 2026
Always welcoming . Car came early than expected so was happy to get it early I had to change a few things even with this Alastair was a great help.
13 March 2026
Fantastic, friendly and efficient service from Jordan despite him being new to the company, superbly supported by Callum and Heather. A wonderful team.
11 March 2026
Friendly attentive sales person (Scott Gray) displayed great product knowledge and empathy with my requirements. All my questions and concerns were addressed with professionalism throughout. He was a great advert for both the Centre and the brand.
07 March 2026
Excellent customer service from first point of contact through until handover of new car
06 March 2026
Really happy. Staff were all very helpful and accommodating.
01 March 2026
Great experience from start to finish assisted brilliantly by the sales assistant Alastair Grant
01 March 2026
Was not happy with the way the car was presented to me, outside in cold weather.There was no nice token of any gift for purchasing a brand new car.
27 February 2026
Enjoyable experience all round (apart from paying obviously!) with friendly and helpful service from sales exec Alastair Grant. Car was in immaculate condition, and brief overview given, as well as advice on apps to figure out how it all works.
27 February 2026
The handover of the car was adequate, but not what was promised. The full BMW experience was not delivered, the car was handed over outside and not in the handover bay, because the previous customer was late and their car remained in the bay.
26 February 2026
Salesman Lee was excellent. Explained everything to us and set us up on the app etc. Answered all our questions and nothing was any bother to him.
21 February 2026
Callum and Liam were very friendly and I was very happy with the arrangements to move from an existing X1 to my new iX2
20 February 2026
Fantastic service from Glenn and David. So helpful, prompt responses, made the process so easy. Cannot recommend highly enough !
15 February 2026
It was a relaxed, I did not feel pressured into buying anything. I was keen to buy a second hand car as I did not think I could afford a new one but when I Scott went through it i saw it was possible
04 February 2026
Absolutely excellent pre and post purchase support from both Heather and Alastair who both went beyond the provision of excellent customer service and engagement.
02 February 2026
I returned to the same salesperson because of the excellent service I received previously. I would highly recommend John Clarke Tayside to anyone!
02 February 2026
Great service from all involved in my recent purchase, help and advice was free flowing.
02 February 2026
From the initial enquiry, right to pick up day, Liam was helpful & attentive, kept us up to date and was available by phone or email if we had any questions. He made the whole process seamless and it felt effortless from our side.
28 January 2026
Outstanding service throughout during the purchase of my new car, Lee Finnegan the sales executive was excellent , extremely helpful, answering all my questions and clearly explaining everything related to the purchase, an excellent experience.
28 January 2026
Scott found us the car we were looking for and kept in contact with timescales.
16 April 2026
work was carried out on time and the car was washed as well
16 April 2026
I was welcomed at my initial approach by a lady who was knowledgeable and helpful
15 April 2026
Brilliant
15 April 2026
Always pleasant on arrival and willing to help
14 April 2026
THEY DID WHAT WAS REQUIRED IN A PLEASANT AND FRIENDLY MANNER
14 April 2026
Guys are great to deal with
13 April 2026
Everyone very helpful etc
13 April 2026
No courtesy car available no drop off service, was without a car for two full days.
13 April 2026
Not happy, engine light still on £13.000 iv spent on this vehicle and its only done 200 miles from all this work done. need to drop this back off if works not done properly this time I will be going to a lawyer...
13 April 2026
Did what was required
12 April 2026
Beautiful place. Friendly staff. Great coffee.
10 April 2026
Fault found and rectified promptly
09 April 2026
Everything was fully explained in detail without confusion regarding the recall of my BMW 2 Series. The issues were taken care of quickly and efficiently.
08 April 2026
Very satisfied with all aspects
05 April 2026
Work completed efficiently and communication was great.
05 April 2026
10/10
01 April 2026
Smooth process from arrival to completion
01 April 2026
It would be great if there was a fridge with some soft drinks in the waiting area. Other than that, service was excellent, staff were friendly and they did an amazing job. can't fault them.
31 March 2026
Professional, polite, understandable and experienced staff from beginning to end.
31 March 2026
Because the fault was not fixed. The vehicle has been returned to your Dundee garage hoping the fault will be rectified.
30 March 2026
Excellent customer service , always feel very welcomed
30 March 2026
Linzi is Magnificent
29 March 2026
I was very satisfied with my experience. The staff were helpful, professional, and everything was handled efficiently.
29 March 2026
Both my car and bike in for service and everything carried out as required, on time and nice service
28 March 2026
Linzi was great
27 March 2026
The service at Dundee was excellent. class service matched with excellent manufacturing. Everyone was so helpful
26 March 2026
In addition to having a tyre replaced I asked for sales to have a discussion with me re where I'm at with my car and what's possible. David was brilliant and catered for my lack of knowledge in some aspects. Nothing but positives from me !!!
25 March 2026
Absolutely fantastic service all around lovely friendly service everything was explained from start to finish my service was getting my car fixed it had alot of little issues that were dealt with super efficiently and the car had full clean
25 March 2026
No issues
25 March 2026
Good experience, friendly staff
24 March 2026
Great service
24 March 2026
Fantastic service and staff
24 March 2026
Car brought to garage with assistance from the AA . Garage confirmed problem same day , car fixed following day.
23 March 2026
An efficient and great welcome for an unscheduled stop without an appointment to rectify a broken mirror cover.
23 March 2026
Always very polite,efficient and professional.
20 March 2026
staff are always friendly, kind to my dog and allowed me to work from the showroom while I waited
19 March 2026
Easy to deal with and kept updated throughout
18 March 2026
Always a pleasure dealing with Mark and the team at the service department. Everyone is kind and pleasant.
17 March 2026
Fantastic customer service, and a job well done. They phoned me to arrange the MoT when it was due, fixed minor advisories on the spot and washed my car. What's not to like? Wasn't too spendy and the people are great too. 10/10, would recommend :)
17 March 2026
Very profession service from Mark
16 March 2026
Pre booking was efficient and seamless. All aspects were accurate and on arrival everything was a scheduled. Very efficient and customer focused. Excellent experience.
16 March 2026
The woman that I was dealing with was very polite and helpful
16 March 2026
Excellent service from the team very professional
16 March 2026
Excellent service
16 March 2026
I was met politely, the work needed was explained, and I was invited to wait while it was done. The environment was good, as was the coffee, and I was very comfortable reading a good book while waiting.
14 March 2026
Service was carried out efficiently and staff were friendly and helpful, but I do feel the service was over priced
14 March 2026
Friendly, efficient staff,
13 March 2026
Excellent service as always and kept well informed by the team
13 March 2026
Vg
12 March 2026
Good and helpful customer service. Lauren was excellent at getting my car booked in at short notice.
11 March 2026
Excellent all round service
10 March 2026
On problems
10 March 2026
I have used almost all the BMW dealerships in Scotland for my services over the years, and John Clark in Dundee is by far the best. All scheduled and extra work was completed perfectly within the time estimated, great communication throughout.
10 March 2026
I made a timed booking, my car was accepted at the agreed time and returned within the time window. Service staff were friendly and informative
09 March 2026
A recall, but told it would take all day, so my daughter drove there with me to take me home, but it turned out the time for the recall was only around 2 hours! A wasted journey for her!
09 March 2026
Pleasant and professional customer focused staff
09 March 2026
Over all I found it good, my only issue was a lack of a call to let me know the car was ready. Pricing was on the high side compared to what I'm used to.
08 March 2026
Almost impossible to get through on the phone, unreliable call backs, key drop box and e-check = not good customer service feature in my opinion. Delay with lease company authorisation was passed back to me to chase up, or car would not be returned!
07 March 2026
Flawless service given by the staff
07 March 2026
Excellent service, I was kept with all that was happening and continually update. Having said that it was expensive for all repairs. But Craig and Paul were civil, polite and kept me in touch with all that was going on so I appreciated that
06 March 2026
Price. Ridiculous for oil change
05 March 2026
Customer service personnel were helpful, knowledgeable, and informative.
04 March 2026
My car check-in was easy and the curtesy car was waiting. I was kept informed of the progress with the service and MOT during the day by Craig. In addition, It required 2 new tyres which were fitted and the car returned in a very clean state.
04 March 2026
Great easy service
03 March 2026
Car was attended to quickly and efficiently
03 March 2026
Purchased Approved Used BMW in mid-Jan-26. Discovered fault with driver's window on (11hour) drive home. Very specific problem to be fixed under warranty. I did not need to pay for a diagnostic video nor the repair work to correct the fault.
02 March 2026
Wiper blade fell off coming home after its service and new wipers fitted
02 March 2026
Was told what would happen and it did
01 March 2026
Well equipped, pleasant facilities and friendly staff. Work carried out in a timely manner.
01 March 2026
was informed work would take 1.5 hours, it actually took more than 2.5 hours
28 February 2026
Nice clean centre friendly staff with complementary refreshments
28 February 2026
Reliable and paid attention to details
28 February 2026
Excellent service and very helpful staff
28 February 2026
Relaxing atmosphere
28 February 2026
I cannot give 5 stars as the cost to replace a BMW homologated Goodyear rear tyre quoted at approx £270 from JC was easily under cut by approx £50 by ATS Euromaster, National Tyres and Asda Tyres. Overall Customer service (Craig Evans) was excellent.
27 February 2026
My car was in for an MOT. It required new tyres which had to be delivered then fitted. Throughout the day, I was kept informed of every stage that my car was in.
26 February 2026
I got fast service and totally happy Only thing was no curticy car available but my car was picked up and returned so no problems.
26 February 2026
Very impressed with service provided by Mark in the service department- courtesy car was organised and ready on my arrival and check in process was simple and quick
25 February 2026
Craig is a top bloke to deal with, vey knowledgable and helpful.
25 February 2026
Very helpful
24 February 2026
Everything was fixed and I was kept update with how things was going
23 February 2026
Lauren on the desk was helpful, responsive and professional. I felt above and beyond the norm.
21 February 2026
Service staff at Tayside John Clark was very helpful and very knowledgeable and polite, every question or concern I had they were able to answer and/ or gave me really good advice.
20 February 2026
Found the receptionist extremely helpful and pleasant. Dropping keys off was painless and straightforward. Picking car up involved a bit of a delay until someone could deal with me but otherwise the interaction was friendly and nice to get a car was.
19 February 2026
Courteous and informative.
18 February 2026
Wry happy with the 1st service carried out on my BMW. Staff were courteous and friendly and car was cleaned as requested.
18 February 2026
Had to wait quite a while to be seen to making me late for work
17 February 2026
Work was carried out quickly whilst I waited.
17 February 2026
I was very satisfied with the work undertaken on my car, but not as satisfied with the cost.
17 February 2026
On phoning in, staff were polite and helpful. On visiting, Mark could not have been more helpful. Work needed was carried out in a timely fashion.
15 February 2026
The team turned the repair around in amazing time.
15 February 2026
Very happy
14 February 2026
Dropped the car off at 8am, expected to have it back asap...hence the stars, apart from the time the service was brilliant,got the car back spotlessly clear also (bonus) .will know the next time to book a courtesy car..thanks anyway
14 February 2026
Car collected and delivered washed and with requires paterwork.
12 February 2026
Totally satisfied, val helped with everything perfectly
10 February 2026
100%Happy with the service staff polite and very helpful
09 February 2026
Met with politeness and courtesy.
09 February 2026
From getting to the garage, everyone was polite and very helpful
09 February 2026
Work carried out straff satified with. First impression of desk staff unhelpful and uninterested
08 February 2026
The service manager, Peter, was really helpful and courteous.
07 February 2026
Welcoming staff
07 February 2026
Staff helpful as always
07 February 2026
The original problem with the PDC system although reported to be fixed, resurfaced on the journey back from the BMW garage
05 February 2026
Good communication and service completed timeously.
04 February 2026
Issue identified by BMW Tech quickly and issue resolved on the same day.
04 February 2026
Everything went as was possible
04 February 2026
Completely satisfied with service and work done.
02 February 2026
Very professional from start to finish. Full service report provided (including-short video) to inform me of progress and car condition. courtesy car had been provided as I live quite a distance away. My own car returned after wash etc.
02 February 2026
Went well great service, but had a delay in collecting the car at the end of the day, had to wait for about 30mins. But the service advisor did apologise for the delay.
01 February 2026
Very clear communication at all times. Very polite and very efficient at handling problems.
01 February 2026
Service carried out as expected Car washed and front interior vacuumed and cleaned Could not do the rest due to my work materials being in the car
31 January 2026
I'm 63 first time I've taken a car to garage they said it would be 90 mins and it was !
31 January 2026
great service
30 January 2026
Always well looked after from Peter stewart and his team. Paul the driver is also an absolute asset to the John Clark group
30 January 2026
Did what was required at agreed slot time. Answered questions that I had to my satisfaction.
29 January 2026
I have experienced some issues in the past, but my last two visits to the service dept have been much better. The booking and speed of turnaround has been excellent. The only issue, for me, is the 8am opening time is too late for getting to work.
27 January 2026
Satisfied with the service.
27 January 2026
Mark the service advisor was excellent, thanks
26 January 2026
Quick and clear
26 January 2026
Staff extremely helpful. Technician came out to programme second key, and answered several questions I had. All staff very professional.
26 January 2026
Car was booked for 9.30am. At 9.30am there was no one at reception. Eventually one of the Service staff told me to take a seat and someone would see to me. 15 mins later I hadn't been seen to so I chased via reception and was able to hand in my car.
25 January 2026
Excellent service as always
24 January 2026
Excellent service and high efficiency. Highly recommended.??????
24 January 2026
Very prompt on time
24 January 2026
As per email to servuce department
23 January 2026
The treatment I received from John Clark Dundee was first class with special mention to Peter Stuart (Aftersales Manage) and Lauren Simpson (Service Advisor). If the survey was for BMW Assist I would score 0 due to the very poor service received.
FIND John Clark Tayside BMW
Address
- Kings Cross Road, Dundee, DD2 3PT
Opening Hours
- Mon–Fri:08:30 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01382 815993
St. Andrews as well as surrounding areas including Dundee, Arbroath, Perth and Blairgowrie
Address
- Kings Cross Road, Dundee, DD2 3PT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01382 933633
St. Andrews as well as surrounding areas including Dundee, Arbroath, Perth and Blairgowrie
Address
- Kings Cross Road, Dundee, DD2 3PT
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:Closed
- Sun:Closed
Phone
- 01382 933669
St. Andrews as well as surrounding areas including Dundee, Arbroath, Perth and Blairgowrie
15 April 2026
Easy hassle free