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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
269 ratings and 184 comments received in the last 90 days.
02 September 2026
Lee & his colleague gave me plenty of Info when doing the handover & were very helpful.
02 September 2026
Staff helped me with technology
02 September 2026
I live 3h drive from the dealership so everything was done remotely. Everything was explained before I got there, the sales person Lee was ready for us and the car was good to go. Nothing at all to fault.
30 August 2026
Scott Gray your sales person was so so helpful and knowledgeable about everything we needed to know about the car nothing was a problem. He is a John Clark BMW company man through and e.
27 August 2026
Helpful service all along the journey of buying
24 August 2026
Excellent service and experience throughout the sales process with Jordan looking after me and keeping in touch. Delighted with the whole sales experience and of course the lovely new car.
24 August 2026
David was really friendly and communicated everything with me. He made the process stress free and smooth for me!
22 August 2026
Helpfully staff nice premises
19 August 2026
I still have no solution or any communication as to scratch marks and a paint mark on the driver's door. Vehicle was collected 6/8/26. I have a document showing the poor service i have received from BMW Dundee. I can send if you are interested.
18 August 2026
From first contact, to driving away in my new car, this has been a high value set of exchanges and meetings.
14 August 2026
Throughout the process, the salesman Scott, who I believe has only been with the company a couple of months delivered a faultless experience. He was forever courteous, polite and professional for his tender years and can only be described as an asset
13 August 2026
Excellent service from Lee at John Clark Dundee. No complications at all. The only thing I would say is that there are a lot of emails being sent now from BMW. Bombarded with a lot of duplicate promotional stuff.
13 August 2026
Excellent service
10 August 2026
Good customer service & knowledge of the products. Delay in getting the car due to issues with the paintwork from sitting in the forecourt getting fixed. The team got this resolved and we were overall happy with our experience
09 August 2026
Scott was great from the start, not pushy and gave the information as requested. Over all great experience dealing with a salesman who understands a customer
06 August 2026
Excellent guidance and support provided by Sales Executive Jordan Spry (friendly, approachable and knowledgeable) during the purchase and delivery process.
05 August 2026
Superb service, took time during the handover to explain how everything worked in the new vehicle and helped set everything up the way we wanted. Very professional detailed handover and the new vehicle was immaculate. Awesome service!
04 August 2026
This is my first BMW and I love driving it. I was looked after from start to finish by Jordon Spry, he was great! very friendly and really helped me choose the car I needed.
03 August 2026
The sales advisor Jordan, was extremely attentive and knowledgeable about the various products and extras, answering any and all questions.
03 August 2026
Jordan Spry was our key contact. We had a test drive which supported our decision. Jordan was very knowledgeable and supported all our queries.
03 August 2026
Salesman informative and friendly
02 August 2026
Thanks to David and all the team at Dundee
01 August 2026
I am so grateful to have had the support of Lee Finnegan to purchase my first BMW. My parents had been delighted with their dealings with Lee and my experience was no different. Stellar support from start to finish, and after. (To be continued)
01 August 2026
Completely satisfied with the experience. Well looked after by Jordan Spry on the sale and hand over of the new car. The whole thing went very smoothly.
30 July 2026
After a bit of a hiccup at the start everything went smoothly and very satisfied lovely showroom and the car was there waiting in a very satisfactory condition
26 July 2026
Everything went smoothly with the purchase. All explained well and delivered on time even though we delayed things by buying a private registration plate after ordering the car.
26 July 2026
Prompt attention on arrival. Experienced Sales Advisor very helpfull. Friendly and attentive to our requirements.
25 July 2026
Great customer service from heather
25 July 2026
We were made to feel like the #1 priority and focus of attention from the moment we entered the showroom until we drove our new car away.
24 July 2026
As a returning customer for both mine and my wife's cars, dealing with Lee Finnegan is a pleasure from start to finish. We have a second car in the pipeline and look forward to returning once it's delivered.
23 July 2026
My Dundee BMW sales person Lee Finnigan was brilliant ! he was so switched on about the car really good! We had to spec it for a factory order because I needed a towbar also a colour that I liked a lot and a few extras and Lee made ie so simple
23 July 2026
Lee kept me informed during the time between order and delivery. He made me feel welcome and gave me a detailed introduction to the car at handover.
21 July 2026
Everything was smooth
21 July 2026
Our salesman Scott Gray dealt with our car enquiry very honestly & professionally. From the moment we met him through to the handover, Scott answered all our questions thoroughly & without feeling time pressured in any way. It was a pleasure.
17 July 2026
Relaxed showroom atmosphere Attentive, friendly but not pushy salespeople Variety of products on site and online to suit all budgets and requirements
16 July 2026
Everything was great. Scott was brilliant.
14 July 2026
Lee was really great at talking through my options and what would work best for me. He was really friendly and knowledgable.
14 July 2026
Lee was very helpful ,informative and accommodating. Collecting my new car Lee went into detail on all functions of the car , I left feeling confident and reassured I could contact If I had any further question or help required.
13 July 2026
Easy well managed experience
12 July 2026
Great experience from start to finish, nothing too much hassle and.
11 July 2026
Friendly and helpful, good communication and great buying experience.
11 July 2026
Throughout the process, David's communication was excellent. He made the day of collection extra special for my son. The whole experience was first class. I appreciate the follow up communication also.
10 July 2026
Well organised
02 July 2026
Top class service from my salesman Lee. Very professional from my initial enquiry to the handover of my car.
02 July 2026
Lee was extremely patient with me given I was nervous about sizing up! Took time to explain the vehicle and all of it's functions, as well take me through various sites during the test drive to allow me to appreciate the different driving dynamics.
02 July 2026
Lee you provided great service and communication. We love the car soo much!
30 June 2026
Second time buying from them, worth driving 2 hours for better customer care
30 June 2026
Scott was Friendly relaxed progreso al quick service and went above and beyond with a specific request
25 June 2026
Slight delay due to finance issue but car still arrived in the time frame given regular updates also given from Jordan salesperson who was great down to earth no hard sell
25 June 2026
Jordan the sales executive was very knowledgeable and helpful.
23 June 2026
Scott was very attentive and welcoming to us on first arrival, he showed us around the vehicle we were interested in and made us aware of stock vehicles and ones in transit to the dealership. We did a deal and Scott explained everything to us
22 June 2026
Worst experience of buying and handover of car I have ever had. I asked about a specific feature I needed and was told car had it, adaptive cruise control, turned out it doesn't have it. Car wasn't charged and handover took 3 hours.
20 June 2026
excellent customer service by David
16 June 2026
I knew the spec of car I wanted, got it built to order, arrived 2 weeks early. Completed finance and other paperwork by email and internet when I was abroad.
11 June 2026
Excellent service from Jordan at John Clark Tayside BMW.
06 September 2026
Failed the MOT because of tyres. In my view they should have checked the tyres first and given me the option to take the necessary action. I had to pay £400 more than Black Circles for a set. RIP off and advertise will march other suppliers.
05 September 2026
Reliable, fast, honest prices.
05 September 2026
Service and MOT carried out and was kept informed throughout the process. Video, shown whilst car under examination and the car was returned fully valeted and cleaned. Excellent service as per usual.
05 September 2026
I'm disappointed.My instructions is to service car before MOT with agreed dates.I specifically added full vehicle service check (even if it is not due) as I don't want a failed MOT. I found online I had a Fail MOT done before the scheduled date.
03 September 2026
All very professional from start to finish
02 September 2026
Fast customer service Friendly staff
02 September 2026
Quick and hassle free.
01 September 2026
The experience was very satisfactory, however, the receptionist could benefit from some training. A welcoming reception never goes amiss.
31 August 2026
The Centre was very professional
31 August 2026
I was able to book a 'while you wait' appointment and was able to access a workstation and the wi-fi so I could work as normal for the 1.5 hour appointment. Car was well washed and rubber mats inside had also been washed, albeit they were still wet.
30 August 2026
Always very professional and very nice
30 August 2026
Craig in service was pleasant and helpful.
29 August 2026
No problems
29 August 2026
Excellent service as always, were able to accomodate last minute, nice video allowing me authorise additional work required too. Thank you
27 August 2026
I had an issue with one of my tyres which was not mentioned to me when I picked up the car. It was sent to me by message but I hadn't seen this before I picked the car up. So I drove home with an illegal and dangerous tyre on my car.
26 August 2026
Because ? 1 asked
23 August 2026
The booking process involved speaking to an AI impersonator and you need to get rid of that. There were loads of staff and someone on reception.. they can take calls and bookings and discuss peoples cars better than a bloody robot. Do better.
20 August 2026
I booked the service at the last minute, however, they were able to accommodate me despite this.
20 August 2026
Kept me informed throughout.
20 August 2026
Service all good However I had my car back before I got the car health report video so couldn't comment on any findings whilst at the garage !
19 August 2026
Always a pleasure staff great and friendly and always satisfied with all repairs to my car.
19 August 2026
great work by the team on supporting getting me to a train connection which was very tight on time . Car also returned clean and tidy
19 August 2026
The level of service I receive from my BMW Centre is always first class.
18 August 2026
1 staff ignored us on entry. 2 Kept waiting on return for vehicle although keys appeared to be returned to staff member. 3 member of staff said copy invoice would be sent out. I had to phone for a copy.
18 August 2026
Very pleased with service
18 August 2026
Great service and the garage understood I was waiting for my MOT to be completed
17 August 2026
Good service
16 August 2026
The communication was very poor = telephone ran out , no answer
12 August 2026
Mr Howard was a very attentive and authentic service manager. The service was completed on time. Cost were explained thoroughly before undertaking the work. The courtesy lift into and out of town was very appreciated. Great job.
11 August 2026
The lead mechanic came out to explain the issue and provide advice.
11 August 2026
Service advisor was very professional
11 August 2026
Mark was exceptionally helpful
11 August 2026
Very satisfied always friendly
11 August 2026
Easy and hassle freee
10 August 2026
Still got a grumbling when slowing down still same fault after buying car. In may
09 August 2026
3 days to get a punture fixed
09 August 2026
Val was excellent, extremely helpful and kind.
08 August 2026
John Clark sorted out our car issue whilst we were travelling home to Hungerford from Scotland. They analyzed the problem and repaired our car within a day so we were back on the road in two days. Exceptional service
08 August 2026
Service was dealt with efficiently and quickly
06 August 2026
Friendly and efficient service
06 August 2026
When I booked the MOT I also requested them to update my Idrive software. This was not done. The MOT went smoothly with no advisories. When I asked about the software issue I was given a flash drive with the software and told any problems come back
06 August 2026
Was quick and efficient
05 August 2026
It was good
05 August 2026
Prompt service
04 August 2026
service carried out and remedial work done to detail the car as problem with the paint protection which hadn't been done properly when I purchased the car. They missed the roof so have to take it back. Loan car was filthy inside
30 July 2026
Fast efficient and friendly service.
30 July 2026
Staff and service were excellent
30 July 2026
Everything went well as expected with no hitches. Comfortable surroundings when waiting and no surprises when the bill came.
29 July 2026
My car had just run out of warranty but the cost of the part and repairs was covered.
29 July 2026
Because your service was excellent'
28 July 2026
Great service and friendly staff that went the extra mile to make us happy
26 July 2026
Excel customer care provided
26 July 2026
Staff are very friendly and helpful.
25 July 2026
Very pleasant and helpful staff
23 July 2026
Fixed the problem and he helped me learn how to use the manual key entry/alarm deactivation.
23 July 2026
The issue I had was handled promptly and resolved
23 July 2026
was quick and good but way to expensive for a service
22 July 2026
Five stars - the service provided by John Clark BMW is always first class. The survey doesn't allow me to click on the stars above but it's definitely a 5.
22 July 2026
Good communication throughout
22 July 2026
No problems. Friendly staff
22 July 2026
As I received a very informative video which showed me and explained everything that was wrong with my car.
21 July 2026
Very good customer service
21 July 2026
Car dropped off, courtesy car provided, picked up the car when finished, easy.
20 July 2026
Prompt service, attentive staff, good facilities.
18 July 2026
Excellent service
16 July 2026
Friendly staff and efficient service
15 July 2026
Always greeted with a smile at reception, lovely girls . Craig always happy to help and sorts out any issues promptly.
14 July 2026
With John Clark Dundee excellent.
14 July 2026
As always Peter Stuart and his team deliver a fantastic service from the pint they collect my vehicles ti the point they drop them off. 10/10 all round.
14 July 2026
Sales Advisor available immediately without appointment. Sales Advisor knowledgeable about M models. Sales Advisor understood that I had knowedge of 5 Series and 3 Series and therefore didn't waste time explaining the obvious.
13 July 2026
First class service from start to finish
13 July 2026
Excellent service and very quick and to time.
13 July 2026
All good
10 July 2026
customer communication excellent, now i am waiting to see if the repair fixed the coolant leak
10 July 2026
Excellent service from one and all at John Clark
10 July 2026
Helped with curtisy car
09 July 2026
This garage is so helpful,I had problem with my bmw m5,it was under bmw warranty,mark the service sales man,was so helpful,he had my car sorted in a week,he is a real gentleman Thanks mark
09 July 2026
Effortless
08 July 2026
Excellent service from all
07 July 2026
Lauren at the BMW Dundee was very helpful and understanding
07 July 2026
They picked my car up from home as I had medical needs and delivered my car back to me a few hours later and was all cleaned
06 July 2026
Prompt and efficient service, friendly staff, absolutely zero issues.
06 July 2026
Not interested, not coming back when asked
06 July 2026
Windscreen damaged on return
06 July 2026
Polite and efficient Had a loan car ready for me which I was very tempted to buy!
05 July 2026
Totally happy with the work carried out but was when I arrived to collect my car that I was told my car needed to be kept overnight I was given a courtesy car but I had wasted 2hrs hanging around before they told me
05 July 2026
Happy with service and zero issues
05 July 2026
Booked in for a brake fluid service. Work was completed satisfactorily and reception phoned me when car was ready for collection.
05 July 2026
Excellent service at John Clark BMW Dundee
05 July 2026
They did everything correctly
04 July 2026
Good service
04 July 2026
Very helpful service team who kept me well informed.
03 July 2026
Simple and straightforward
02 July 2026
From initial contact regarding a warranty repair on my X5 to completion the service given was first class.
02 July 2026
Final outcome was good but initial response was uneven. I needed to follow up myself. Car cleaning was less good than expected based on past experience
01 July 2026
Everything was spot on. Mark took care of everything on first day and drivers who took me to town were great on both days.
01 July 2026
Always good service at John Clark, hence why I keep returning with both my cars. Special thanks to Mark and Peter for looking after my car and for the lovely courtesy car.
01 July 2026
Easy handover. No Problems
30 June 2026
Every thing went on schedule and no problems and went out there way to make sure it was a positive experience
30 June 2026
Excellent service. I will always return to John Clark
30 June 2026
Lauren was extremely helpful throughout visit
30 June 2026
Very courteous and friendly staff from start to finish with complimentary coffee on tap as well as a courtesy drop off in the centre of town whilst the car was being serviced
29 June 2026
Friendly and polite staff . Very helpful
29 June 2026
Good overall service from the dealership diagnostics description was informative.
27 June 2026
The service and courtesy car were great. I was disappointed that the complimentary wash and vacuum was certainly not up to the standard I would have expected. The wash was done in a drive through, brush, car wash. I only ever hand wash my cars.
26 June 2026
Excellent service
26 June 2026
Very helpful and kept us informed
25 June 2026
Very friendly
24 June 2026
Excellent service. Done quickly and efficiently. Receptionist was very attentive and helpful.
23 June 2026
The service and help was fantastic ,waiting time very good ,lovely area for waiting ,great service A1 first class
22 June 2026
Very professional and courteous Work carried out well and always kept informed as to progress
21 June 2026
Just a great overall experience from booking, to the in centre experience to the mechanics video
21 June 2026
The work on the car was carried out in the allotted 90 minute time scale as promised.
20 June 2026
I was kept informed of the state of repairs and the technicians video was superb.
18 June 2026
Everything every time is perfect service
17 June 2026
No problems ,great service
17 June 2026
Polite
16 June 2026
Very prompt service, polite and kept informed
16 June 2026
I have a residual clicking noise from my steering which the garage couldn't repeat in a test drive but, despite follow-up inspections, the click is still occurring and noticeable when coming to stop and reverse turning to park my car.
15 June 2026
Very good and understandable info
15 June 2026
Checked car over thoroughly and fixed a small problem while in for a recall
15 June 2026
Service was excellent from start to finish. Communication was great too.
14 June 2026
Good service from start to finish really enjoyed the courtesy car may consider getting one ??
14 June 2026
Great service from the team
13 June 2026
Easy process from start to finish. Well informed on all aspects.
13 June 2026
The staff were friendly and kept me up to date.
12 June 2026
The folks at John Clark Tayside very quickly identified the problem with my car and took immediate steps to resolve the issue. My car was back to 100% within 24 hours. No drama and no fuss.
12 June 2026
Staff were warm, professional and helpful throughout. Although my car had to stay overnight to be fitted with new tyres as part of the service and MOT, communication from BMW was clear, timely and reassuring throughout the process.
FIND John Clark Tayside BMW
Address
- Kings Cross Road, Dundee, DD2 3PT
Opening Hours
- Mon:08:30 - 19:00
- Tue:08:30 - 19:00
- Wed:08:30 - 19:00
- Thu:08:30 - 19:00
- Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01382 815993
St. Andrews as well as surrounding areas including Dundee, Arbroath, Perth and Blairgowrie
Address
- Kings Cross Road, Dundee, DD2 3PT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01382 933633
St. Andrews as well as surrounding areas including Dundee, Arbroath, Perth and Blairgowrie
Address
- Kings Cross Road, Dundee, DD2 3PT
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:Closed
- Sun:Closed
Phone
- 01382 933669
St. Andrews as well as surrounding areas including Dundee, Arbroath, Perth and Blairgowrie
06 September 2026
Salesman was excellent and deserves 5stars but nonsense about joint bank account really annoyed me