OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
134 ratings and 49 comments received in the last 90 days.
06 June 2022
Great service, prompt negotiation and regular updates
14 May 2022
Great welcome and customer service.
10 May 2022
We were offered drinks on arrival, had a catch up with Glenn as mentioned above, he had sold me my previous car and then Glenn had a walk round the car ensuring I was happy with it. Glenn went through every detail, even pairing up my phone to the car
10 May 2022
Murray helped us from start to finish answering all our questions. Phone calls and emails keeping us updated. Eva and Michael in the office were very helpful in the handover, excellent experience all round.
09 May 2022
Very satisfied. Scott kept me up to date on the process the whole time and pushed hard to have a quick turnover on my car before going away for 3 weeks for work.
09 May 2022
Made to feel very welcome, the sales adviser Lee was very informative and helpful.
08 May 2022
Scott was first class throughout the process. He took time to explain everything thoroughly and maintained comms despite the delay to delivery.
01 May 2022
All questions answered
25 April 2022
Staff were all welcoming, friendly and very knowledgeable. Despite the delay with my car (through no fault of BMW) Scott was great he kept in touch with updates.
13 June 2022
The warranty repair was completed on schedule. Also pleased with the courtesy car provided.
12 June 2022
Car was picked up and delivered back as per expectations
12 June 2022
Problem was sorted very quickly
11 June 2022
Simple it was just so easy to arrange and have my vehicle serviced without any issues
06 June 2022
The team were very accommodating and took care of us well. The only issue was that a lack of parts (brake components) meant the service was not completed until the next day.
02 June 2022
Always very friendly,efficient and professional service
30 May 2022
Everything completed on time and with good communciation
30 May 2022
Professional and friendly.
27 May 2022
Great service
26 May 2022
Pleasant customer service from the staff
08 June 2022
Hassle free ordering and key assistance with the spec from a friendly and accessible salesperson. Car delivered in 4 months which I felt was very good in the current climate.