OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
164 ratings and 96 comments received in the last 90 days.
04 June 2025
Everything has been so easy and everything was fully explained at every stage.
03 June 2025
Car was ready to drive away on day ov purchase.
03 June 2025
Everything was catered for and issues were dealt with. Great services
03 June 2025
Very efficient and explained all car features before leaving
03 June 2025
Very well organised purchase and delivery of new car. Very helpful approach by sales manager Alastair. Everything set up as required.
29 May 2025
Stress free service
28 May 2025
What i would expect from a BMW franchise..I was not disappointed
28 May 2025
From initial contact via email, the response from the dealership was first class. I was interested in a car that was immediately available and was able to take delivery within just a few days ( including a registration transfer). Totally efficient!
21 May 2025
Scott done a great job of handing the car over and dealing with the sale it was extremely easy and hassle free
25 June 2025
The sales team and my advisor was incredibly helpful
20 June 2025
Again first class
20 June 2025
Our car was the issue so not rectified, no fault of BMW but disappointed no wash or Hoover completed as the overall experience
20 June 2025
See above. The guy I dealt with was nice and did his best.
19 June 2025
Easy to book car in and feedback satisfactory
17 June 2025
The standard of care is world class and matches the BMW value set
17 June 2025
Service team are excellent. Very helpful and accommodating
17 June 2025
Mark the service manager I dealt with was very helpful and explained everything. Even had a follow up call a day later.
16 June 2025
Very professional from first phone contact to car collection and delivery after recall work was completed
16 June 2025
A really friendly and efficient team. Highly professional and willing to "Go the extra mile" if necessary.
21 June 2025
I was given a date for delivery which was honoured and all appointments were kept to time.