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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
262 ratings and 145 comments received in the last 90 days.
06 February 2025
Sale was done via the phone, everything explained, all information passed over and a new car waiting for me on the day we arranged teh collection. No issues at all.
05 February 2025
Great experience, very well treated by expert staff, especially Lee Finnegan.
04 February 2025
I was kept up to date throughout the whole process
01 February 2025
Scott very easy to deal with had great knowledge of vehicles
30 January 2025
New version of X3 looks great and every aspect of service first class. They really helped me with portal when i found it difficult through my lack of technical experience.
24 January 2025
All the staff at John Clark Dundee went above and beyond to ensure my experience was a great one and it was.
23 January 2025
Lee went above and beyond to help me get the car I wanted. Having bought from him before and then having a look at other brands before going onto to purchase my recent one from him I have yet to meet a salesman who is as efficient and helpful.
19 January 2025
They were fast and efficient.
19 January 2025
salesman went far and beyond what was required
17 January 2025
Very good and would recommend.
14 January 2025
Lee ensured all forms of communication were clear and transparent during the whole purchasing process. Lee's professionalism throughout was impeccable and will be the reason I would recommend BMW Dundee to friends and family.
28 December 2024
Everything went very smoothly
15 December 2024
Very professional and offered good deal. Met commitments.
06 December 2024
went v smoothly
05 December 2024
Scott gray the sales rep was very helpful
04 December 2024
Quality of service was first class. Sales Exec ( Julie Patullo) was very knowlegeable and made sure everything was fully explained and any questions were fully answered. The premises were a great place to discuss the new car in a great atmosphere.
02 December 2024
All went smoothly and time was given explaining various workings of the new car
02 December 2024
It is not often you buy a car without pressure from a sales person or that they do not listen to what you want from a car. Lee was excellent. A credit to his dealership and BMW.
01 December 2024
Julie Patullo was incredibly helpful as were other staff we interacted with. Trade in value was very competative and good incentives towards car purchase.
01 December 2024
Purchase plan and delivery was communicated at every step.
28 November 2024
Delivery of car was 10/10 everything and more
16 November 2024
Everyone at the dealership was courteous and friendly. Calls were returned in a timely manner, timescales set and met.
09 February 2025
Very good attention from staff particularly Liam. Opted to wait but took 30 mins longer than expected. Car was washed and hoovered. Hoovering was not thorough, there was crumbs on seats, yet carpets ok
09 February 2025
Completely satisfied.
08 February 2025
Complimentary wash left soap streaks on the car but that can just be skipped next time lol, everything else was fine!
07 February 2025
All repairs dealt with in a timely manner,only downside is that major parts have to come from Germany, and the delays can be very frustrating
06 February 2025
The service was what i would expect from a main dealership.
05 February 2025
My car was in for an MOT It was carried out quickly and was cleaned when I collected it I can't really ask for more on that
04 February 2025
The car went in for a camera and it was fitted and completed quickly
03 February 2025
Continuous updates and feedback on work
03 February 2025
Helpful friendly and kept me updated and called me back
02 February 2025
My only criticism is that even though it was a product recall due to some bolts in the luggage area I don't actually know what work was carried out as no service sheet was provided.
02 February 2025
All the members of staff I encountered were friendly, helpful and professional. The estimate I was given for completion time was accurate and I was kept informed of progress.
31 January 2025
My car was repaired quickly and I was kept informed what was happening.
30 January 2025
Friendly and efficient staff.
30 January 2025
Car not ready on day they said fir a second time and 9 phone calls before service team answered
28 January 2025
As above
28 January 2025
John Clark immediately diagnosed the fault on my car, obtained the part, and fitted it -all within 48 hours-and I live 94 miles away , !
28 January 2025
As above
27 January 2025
Service is always on point from the service manager Peter to the Driver Paul and the team at the desk.
27 January 2025
Service is always on point from the service manager Peter to the Driver Paul and the team at the desk.
27 January 2025
Had enquired about wireless charging that doesn't work in the car and never has. Wanted to see if it was broken or maybe not included with car but why is it in the car and salesman told me it had this in the car. Nobody cared and said it's not..
27 January 2025
The fault was remedied and the service and communication was excellent
26 January 2025
From booking my car in until I picked it up I was kept informed about the progress of what was happening
25 January 2025
Great customer service
25 January 2025
Liam was really helpful and personable.
25 January 2025
all taken care of very efficiently
24 January 2025
Fast and efficient
23 January 2025
My car failed it's MOT for cords showing,yet when I inspected it I couldn't see any, I took the tyre to another garage & they wouldn't have failed it.
23 January 2025
Good service
21 January 2025
Good quick service
21 January 2025
High level of service as usual
21 January 2025
The service was satisfactory.
21 January 2025
Guys knew what had to be done and completed professionally
20 January 2025
No issues
20 January 2025
One star off because of costs
19 January 2025
Was not as efficient as I was expecting and a little inconvenient. Also v expensive for fault diagnosis. Lastly really disappointing that the car itself did not know about the wing mirror indicatior issue.
18 January 2025
Very satisfied, staff we above and beyond to ensure that I got the correct product
18 January 2025
Service was first class.
18 January 2025
Repair carried efficiently; quite a delay but accept the breakdown occurred at Xmas time with closures etc. Courtesy car provided when approached; again a weeks wait but ok. Still very happy with service.
18 January 2025
Excellent team of Service Mechanics, led by an exceptional Supervisor
17 January 2025
Any problems I have had have always been seen to quickly.
17 January 2025
Fault was mis diagnosed and not repaired
16 January 2025
Excellent service
16 January 2025
Job completed quickly and correctly
16 January 2025
Excellent service. Very thorough and professional. Friendly and helpful staff.
16 January 2025
Great customer service. Felt welcomed and valued as a customer
15 January 2025
the just know how to treat customers
15 January 2025
Would have been 5 but no parts for egr recall will have to revisit
15 January 2025
problem fixed very nicely
15 January 2025
Very
15 January 2025
Very good service
14 January 2025
Prompt call backs and if not prompt shall get back if one has telephoned.
14 January 2025
The expected cost was explained to me before and that is what the final cost was, no nasty hidden extras
14 January 2025
Everything is excellent
13 January 2025
I was kept in the loop with everything that was going on. Customer service was amazing couldn't of been any nicer
13 January 2025
Liam goes above and beyond to help out and is an asset to the company
12 January 2025
Lovely showroom, very helpful and understanding staff. Always made to feel welcome and a valued customer.
09 January 2025
Again helpful
09 January 2025
Terrible service
04 January 2025
The work getting done to my car when it is in for service or rpair is faultless but just can't get anyone to answer the phones when you call for updates on your car.
02 January 2025
Jobs done swiftly, while you wait. All contact
01 January 2025
More engaged/customer focussed than I have experienced elsewhere. Firm to earth and friendly.
01 January 2025
Quick and efficient
31 December 2024
Kept updated from time I dropped the car off to when it was ready to collect.
29 December 2024
They did what I asked. Courtesy cleaning of car was poor as quite a lot missed on exterior and only front hoovered
28 December 2024
Good service.
24 December 2024
Done job that was required professionally
23 December 2024
Staff knowledgeable, friendly and approachable.
23 December 2024
Info re work required very informative with accompanying video as well. Once approved, work done by the end of the same day.
22 December 2024
Was promised a complimentary car wash but this never happened
22 December 2024
The service supervisor Linzi done a great job of sorting a mistake with a loan car. They fitted a new water pump to my car along with the EGR cooler recall. Very happy overall and I appreciate the effort in getting the loan car to/from my address.
22 December 2024
Very good my car was picked up the previous night and brought back the next night , washed ,serviced and mot great.
21 December 2024
After tyre replaced I was told that I had a problem with steering and warning lights on dash that would cost me to rectify, when I picked car up the car was undriveable and I drive was littered with faults, after a puncture?. All faults gone now.
21 December 2024
Followed on from previous. Liam from services was great when he phoned to update me on my car and the man who dropped my car off was lovely as well but all in all I feel like your front of house staff need some training on how to act with customers.
19 December 2024
Very helpful, totally looked after me and my car
19 December 2024
Attentive service and great customer communication and do what they say
19 December 2024
Excellent friendy efficient service
18 December 2024
Very friendly
16 December 2024
Everything went well from start to finish and the staff were very friendly.
16 December 2024
Always easy
15 December 2024
Car was ready for me. Staff went above and beyond
14 December 2024
No complaints. Communication was good as was updates
14 December 2024
Everything done without a fuss
14 December 2024
Polite? Good coffee, very helpful people. A good experience.
13 December 2024
Quick and straightforward
13 December 2024
I was given an electric courtesy car when requested not too. Then was given the wrong information about how to charge this vehicle. When I called the company back they said it was my problem to sort. Really unprofessional considering I had purchased
13 December 2024
Diagnosis of problems and prompt action
13 December 2024
completely satisfied
11 December 2024
Completely satisfied with service
11 December 2024
Never had any issues putting my car in
10 December 2024
Two hour slot service time worked for me.
08 December 2024
Overall very impressed at my experience with John Clark Tayside apart from 1 thing which did annoy me . My car was washed and did look good however the inside was only hoovered in the front and I find this totally bizarre.unacceptable really !!
08 December 2024
First time visiting the garage. Easy to book my appointment, easy key drop, good communication. Friendly staff! Nice, warm and welcoming show room.
06 December 2024
Quick turn around and kept me informed all the time
06 December 2024
Everything was good
03 December 2024
Very easy process
02 December 2024
Did what they agreed
02 December 2024
I am retired with bad health and no car or lift was offered.
01 December 2024
Friendly helpful staff
27 November 2024
The only thing not up to par was they did not give my car its complamentry wash as the weather was blustery I was not too bothered they good thing was the car is a 330e and you did charge my hybrid battery of Which was gratefully appreciated
27 November 2024
I love work and everything about Clark Tayside
27 November 2024
The staff at John Clark at Tayside were extremely efficient in dealing with the problem with the car from the moment they received it from the recovery company. They also kept me up to date with progress and when to collect.
27 November 2024
I was delighted with the service received from Val Howie. I explained I needed my car back by the Wednesday for business and through her help she had this ready by the Tuesday. Excellent service.
26 November 2024
When I made the appointment, I was asked to provide photos of the broken part as the adviser said we can make sure we have the part available when my car is in for the repair. On the day, the part had not been ordered but luckily there was one availa
25 November 2024
Checking in was initally slow.Had to chase to be attneded to. Receptionist a tad on the abrupt side.
22 November 2024
Job was completed in the time they said it would be
21 November 2024
Staff where friendly and helpful throughout
20 November 2024
Good communications and prompt response to enquiries.
20 November 2024
Everything done on time and polite service.
19 November 2024
Job well done and hassle free
18 November 2024
Completely satisfied
18 November 2024
Good service and communication. The showroom provided me a space to work while my car was being attended to.
18 November 2024
The job took too long, was not done correctly on collection and still requires to come back for further attention. Not impressed.
18 November 2024
All went smoothly
18 November 2024
There was confusion of timing of the two recalls, which was sorted to my satisfaction. Thanks too Lindsey .
18 November 2024
staff where very helpful in answering any concerns I had with the work that was carried out on my car
18 November 2024
Very professional
18 November 2024
Not been called back and this missing part of bumper must have come off in workshop while having a service
15 November 2024
Faultless and seamless. I was satisfied completely
14 November 2024
Did the service
14 November 2024
Everything went as planned
14 November 2024
Everything went well and staff were friendly and efficient. There has been a noticeable improvement in the service experience - well done.
14 November 2024
Communication about when my car was ready for collection could have been better
09 February 2025
INCREDIBLE INCREDIBLE INCREDIBLE