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ABOUT JOHN CLARK TAYSIDE.

Find out more about what we do and our team.

Meet the team

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Mhairi-Claire Simpson

Service Manager
  • Years at the dealership 1
  • Years in the industry 25
  • Department Service

Graham Allan

Parts Manager
  • Years at the dealership 22
  • Years in the industry 23
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Brought my car in to have a minor fault examined to determine whether it would be repaired under warranty. Was told I'd receive confirmation of the decision within a week. One month later still no word, I had to call several times to get an answer

Service

They know what they are doing. They translate the technical issues into customer speak and manage expectations very well.

Service

Organised a courtesy car at short notice. Appreciated

Service

See answer to Q 1question

Service

John Clark has been very professional and apologetic, which I appreciate. However, there has been a series of errors as consequence of fixing a pre-delivery inspection detected fault, that fix led to the next error and that fix then next and so on.

Service

The customer care shown by both the advisor who dealt with me and the driver of the pick up van should be commended. They were both very professional, this should extend to the advisor I mention earlier

Service

Problem rectified at no charge, not their problem

Service

Had to remind service department that vehicle had service inclusive and therefore initial bill presented was vastly inflated compared to the amount due.

Service

As above

Service

Linzi was professional and friendly

Service

Very poor customer service.

Service

As above

Service

They kept me informed and stuck to the timings given

Service

Everything went according to plan

Service

The service was carried out promptly with no problems while I waited

Service

This Dealer has consistently poor service.

Service

Again excellent customer service

Service

easy to deal with, good customer service and communication

Service

Good communications and clear understanding of what is happening. Similar to the above, I never give "perfect" marking. My car valetting must have been overlooked, with dried water marks left all over the outer body and residue left in the boot.

Service

Promises made and not kept,still waiting on promised rear load liner.

Service

Service advisor Linzi was vary helpfull

Service

Arrived for a 9:30 appointment to be told it had been booked as 10:30. The girl on the desk and workshop foreman were able to rearrange someone else to allow my appointment to be done at 9:30. Call centre error could have had poor consequences.

Service

Technicians did a good job. Customer-facing staff did not. When I booked the car in I said it was due a major service and spark plugs (among other things) were needed. Yet they were not ordered, causing a day's unnecessary delay.

Service

It was average, didn't find the staff very friendly (apart from the salesman who was trying to sell me a new car) and was told I'd get an email when the car was ready to collect..that never happened.

Service

Told that a small dent on bodywork had been repaired..... drove 20 miles to dealership to collect my car.... the dent was exactly as I left it.!

Service

Liam and Craig were efficient and helpful.

Service

customer waiting times for service is very slow and poor. Waiting on a response when calling for updates was non existent. Told to wait till customer service available. Never called back out of 5 calls I made. Sales people idle when can be assisting

Service

The car was returned to me with bird droppings all over the car When I pointed this out to the service department they had the car washed but this was v disappointing as I valet the car myself every week and keep it clean all the time

Service

No curtesy car available. Works not completed within time. Ambiance of the wairpting area whist waiting on my car, you don't expect to staff bickering in front of customers.

Service

I would have given a 5 for the service experience as that was absolutely fine. However I was advised of a proposed service plan for the cost of future services which I declined as £figures didn't add up, questions not adequately answered

Service

All was good but it did take quite a while to get the car back at the end of the day.

Service

The dealership have been fantastic lately while I've been in waiting on my car. With my children and while I was working making sure we were ok and ensuring we had refreshments and everything we needed. The car was fixed and sorted efficiently.

Service

Would not refurbish my wheels

Service

1 1/2 hours quoted, that was what it took.

Service

Staff made me feel welcomed every time

Service

See above. Plus paying over £600 for a single tyre and an oil change that took four days to complete with no loan car offered or available. Upon return my car had not been cleaned...for that price I would be expecting at least a clean car.

Service

simple service and MOT no hassles

Service

Efficient service

Service

Substantial,indeterminate delay in car being picked up for service Otherwise no problems at all

Service

The Staff answered all questions asked.

Service

Fantastic service

Service

Bonnet of car not secured correctly after picking up from dealership, car more dirty after valet prior to service.

Service

Contacting customer again

Service

Was advised that my brake pads are down to 5 or 6mm. I thought they might have discussed this with me re time to replace cost etc

Service

Craig and Lindsay from the service team looked after me from start to finish and everything was exactly as they said it would be

Service

Poor communications.

Service

Requested a larger courtesy car and that was no problem, didn't pay a penny for this service! Still awaiting a response to an email, regarding touch up paint sent after the car had been collected.

Service

Service advisor unwilling to help price repair job. Car going to another garage for repairs!!

Service

Humourless, severe staff. A smile here and there wouldn't go amiss.

Service

Everything done promptly.

Service

Terrible customer service from the service department

Service

Car was in and fixed in Good time

Service

Great atmosphere

Service

Car returned after 3 days unwashed, not hovered and dirt and scores on inner door casings. Not advised when car was ready and I called one night to be told it was ready. Price exceeding what I had been told on phone at time of authorisation of repair

Service

Never rang me back (rang 4 times with a query)

Service

Car was dealt with very promptly and service team were very helpful.

Service

The salesman, George, kept us fully up-to-date every step of the way from ordering the car to taking delivery and making sure we were fully satisfied and acquainted with the vehicle prior to driving away.

Sales

The sales team helped us throughout the transaction.

Sales

Everything was excellent about my experience.

Sales

car arrived early and everything went to plan

Sales

Poor communication after deposit taken, constantly having to chase for information, ignored emails, sometimes did not return calls, delayed delivery, rushed to get finance docs and insurance before delivery next day, and poor quality of valet.

Sales

For above reasons. Bought a 40k plus car that doesn't work properly and twice given cars with no fuel in them! My car at present has 190 miles on the clock, I have put 30 of them on, the rest was travelling back and forward to Dundee for repairs.

Sales

No problems no hassle

Sales

Very satisfied great service.

Sales

Upon receipt of my new car the Sat Nav was inoperative, it required an update that was applied the following day. This was an inconvenience not a disaster.

Sales

Delivery earlier than expected and felt I mattered

Sales

Dry happy with service