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Attentive and obliging.
Did not have air filter for my car even though service was booked some weeks earlier.Car would have to come back, but I chose to have filter sent to me and I would fit myself.Had to remind parts dept to send unit as it did not arrive as arranged.
Not had huge amount of interaction and nothing controversial i.e. I give you £42500 you give me car.
Car was handed over at 8AM and returned at 13PM the following day. I was first advised at 4PM that the car would not be ready as brake pad replacement work had not started. I specifically requested brake repair work at the time I booked the MOT.
Bit of a mix up with my work - slow puncture fix
Point of sale experience was great, post sales is poor which is disappointing.
carried out promptly, efficiently and at a good price
The team accommodated my request to have the wheels changed on a Saturday AM - the only small issue was that the wheels took almost two hours to change over which was longer than had been quoted, meaning there was no time to have the car cleaned.
Because as you asked I was completely satisfied!
Good service overall including drop off and pick up service
The above, also car had badge stolen from street and no one asked wether I would like a price for a replacement badge!! Would expect attention to detail from a dealership of JC stature!!
All very efficient and less expensive than anticipated, though car has been returned with an intermittent tyre pressure monitor module
As mentioned above, service is first class and I am always treated well when visiting show rooms with great customer service
Took 1 month and 15 days to get my repair done. Was given wrong and false information and when I challenged this was informed it wasnt what he said! Not given regular updates
Job carried out as detailed and explanation of work carried out.
Polite, fast service
Always get an excellent service from this dealership
See above ,not impressed I'm sure my two sons and husband would not have this treatment.
As usual very happy with all my enquires on that day.
Very satisfied,they managed to do the work on a saturday ,
THIS WAS ONLY AN EXCERCISE TO GAIN MORE BUSINESS FOR JOHN CLARK, THIS WAS NOT A SERVICE !!!
The only reason not 5 was the car setting on lights was not returned to automatic and when driving through a tunnel it was a surprise to me why the lights hadnt come on and I wondered what was wrong, but fortunately I twigged in time.
Service separtment staff excellent
Received a courtesy car, I started the car warning lights on Fuel light on (5 miles remaining in tank,) no windscreen washer fluid, mud inside. After car received MOT i was told it was all good. Then MOT cert showed repairs required. Not highlighted
As above. Experience rubbish.
As above, premium service.
Craig Stewart another customer adviser at John Clark Dundee is the only reason I have scored a 3 and not 1, he apologised on behalf of Lyndsey saying he was sorry about her behaviour. Craig has always been, in my experience courteous and polite.
Car collected and dropped off with a transporter.
Just because I was Very Satisfied.
I have used this garage for this car and for two previous cars and it remains the best in the area for service and price. I am completely satisfied with the service I receive and recommend the garage to anyone wanting a bmw or mini.
The on the day experience was excellent with an easy check in and out and the car returned on time and in excellent order. Only slight issue was difficulty in trying to make the initial which required a number of email exchanges.
Fantastic staff who go out of their way to help you
They did exactly as agreed/discussed.
Always helpful and informative
Booked for a set time to have four new winter wheels & tyres fitted - ended up waiting for nearly two hours. I could have changed the wheels quicker myself one handed with the car kit.
Service is fine. Car is overly complicated an
Everyone did what they said theyd do. Car was beautifully presented after the service.
Because the look after my 1991 850 very well.
No issue with the service but would be helpful to have another car available (but not the end of the world!)
My salesman George kept me informed from start to finish on updates about my car, via phone and email he even took and replied emails on his days off work and called me back after finding answers to my questions, Ive never come across this before
from firstly waking in the door to picking up my car the service I received in my opinion cannot be bettrered
On collection day. I was met at the door by George Anastassiou, offered coffee, and had sufficient time to complete the necessary paperwork.George came out to the car, after checking my return vehicle.He gave clear and concise instruction. Thanks!
The attention to detail was excellent, everything explained, the staff were very professional and courteous
Issues regarding pre delivery work not being completed as requested. Raised issue with dealership but no resolution after 5 days
It seemed to take a long time to settle finance on my traded in vehicle even when it was up for sale at the garage. I was also promised my deposit returned on receipt of new car but this and the finance on old car took almost 2 weeks
My car had been sourced from a garage down south and were a week late in getting it to us.
All staff I dealt with knew their jobs and provided a high class service
The Mobility Specialist kept us up to date on the delivery time with regular phone calls. When the car was ready for collection (George Anastassiou) enthusiastically phoned to organise a hand over date. Hand over was friendly and professional .
Contact was excellent and everyone I felt with was professional.
Excellent service from John Clark Tayside
The sales person Glen was very helpful and made sure I was clear in the deal and paperwork
The sales executive was thorough and knowledgeable, about the product. Explained the buying process succinctly and clearly, whilst being very personable during the process.
Great friendly staff very helpful