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Experienced no issues
I was told I would be picked up by the 9:30am mini bus but this didn't happen so after phoning they said they would send someone. This made me one hour late for meeting I had planned for the day.
Good service pity it took two visits to resolve issue
John Clark did a very good job, especially since, it appears, this was the first time they have fitted a cycle carrier.
didn't help me at all!!drove off with a flat tyre as cost was way too high. Audi will price match
Warranty expires in one month from date of service. No warranty inspection suggested. Brake fluid change due within 7 days of service being completed - no discussion offered on whether this could be completed during inspection. Noted on paperwork.
staff were welcoming
Quick and efficient
Stevie was fantastic as always.
Would be completely satisfied if the service department would get back to me with a price and date to get booked in to fix the rattling shield behind the passengers wheel. Tried to call twice last week and told someone would phone back.
No issues with the service and information given.
no hassle I was told my car repair would take an hour which was spot on
Didn't get a video clip with security check of my vehicle. Previous service got it. Is the company policy changed?
1. Surprised at the price. 2. Dropped car at 0900 - returned to pick up, at 1715 - not ready waited 30 minutes. 3. Customer service somewhat lacking
Responsive to my request and timely work
A very positive experience, staff on the whole very personable and helpful. One criticism has been the absence/delay of promised phone call backs.
There was a huge amount of confusion of contracts. Several mistakes were made by the centre at great inconvenience to myself.
as i have said above my car went in for service after 12,000 miles after less than a year from new despite service being 18,000 or two years but showed up on computer needing service which i was told because of the way it was driven
Great car great company whole buying procedure went very well .
They know what they are doing. They translate the technical issues into customer speak and manage expectations very well.
Brought my car in to have a minor fault examined to determine whether it would be repaired under warranty. Was told I'd receive confirmation of the decision within a week. One month later still no word, I had to call several times to get an answer
The service staff were very helpful and and knowledgable
Organised a courtesy car at short notice. Appreciated
See answer to Q 1question
John Clark has been very professional and apologetic, which I appreciate. However, there has been a series of errors as consequence of fixing a pre-delivery inspection detected fault, that fix led to the next error and that fix then next and so on.
The customer care shown by both the advisor who dealt with me and the driver of the pick up van should be commended. They were both very professional, this should extend to the advisor I mention earlier
Problem rectified at no charge, not their problem
Had to remind service department that vehicle had service inclusive and therefore initial bill presented was vastly inflated compared to the amount due.
Very poor customer service.
Linzi was professional and friendly
They kept me informed and stuck to the timings given
The service was carried out promptly with no problems while I waited
Everything went according to plan
Again excellent customer service
This Dealer has consistently poor service.
easy to deal with, good customer service and communication
When we collected the car a lot of time was spent taking us through the controls of the car band we were given every opportunity to ask questions. At no time did we feel hurried or rushed.
The car was quick to arrive once we ordered it and it was everything and much more than we could ever say. Thank you very very happy with everything
Service from John Clark BMW in Dundee during my purchase was superb from start to finish. Special thanks to Glenn MacIntosh who sourced my vehicle and was brilliant to deal with throughout the transaction.
Polite, business like and professional salesmen and the car was impeccably prepared and ready ahead of time. It is like travelling business class compared to economy.
All round great service
The salesman, George, kept us fully up-to-date every step of the way from ordering the car to taking delivery and making sure we were fully satisfied and acquainted with the vehicle prior to driving away.
Car was advised for delivery 2nd or 3rd May. It arrived early and told I had to take delivery before end of April, even although previous car was not being picked up by BCA Prior to delivery of new car. New car was supplied with 8miles worth of fuel
The sales team helped us throughout the transaction.
I was kept up to date with delivery details and the centre itself was very clean and well managed
Everything was excellent about my experience.