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ABOUT JOHN CLARK TAYSIDE.

Find out more about what we do and our team.

Meet the team

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Tom Hail

Head of Business
  • Years at the dealership 1
  • Years in the industry 15

Andrew Pengelley

General Sales Manager
  • Years at the dealership 9
  • Years in the industry 18

David Eadie

Service Manager
  • Years at the dealership 8
  • Years in the industry 19
  • Department Service

Graham Allan

Parts Manager
  • Years at the dealership 22
  • Years in the industry 23
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They did exactly as agreed/discussed.

Service

Courtesy car had not been ordered

Service

You

Service

Car driving well post service

Service

Always helpful and informative

Service

Booked for a set time to have four new winter wheels & tyres fitted - ended up waiting for nearly two hours. I could have changed the wheels quicker myself one handed with the car kit.

Service

Service is fine. Car is overly complicated an

Service

Everyone did what they said they’d do. Car was beautifully presented after the service.

Service

Because the look after my 1991 850 very well.

Service

on time friendly

Service

No issue with the service but would be helpful to have another car available (but not the end of the world!)

Service

Nothing special.....admin staff not particularly friendly or helpful

Service

The car was only in for a MOT and was not washed when I picked it up this might have been overlooked as it was Saturday and there was not time left to wash it before the workshop closed at 12.30

Service

Graeme MacDonald was helpful, friendly and knowledgeable

Service

I was left waiting for my lift back to collect my car for almost an hour due to a mix up somewhere. I hope this won't happen again.My saved DAB radio stations have disappeared, not sure why they should have been "serviced"

Service

Craig and Liam within the service dept go out there way and provide a great service every visit.

Service

It is difficult for me to get to and from the garage so the collect system you have is ideal for me.

Service

John Clark kept me informed.

Service

Poor replying to phone calls. No call backs despite promises. Failure to change contact details despite repeated reminders.

Service

All easy to organise and done to suit my needs

Service

Faultless service. Staff courteous and attentive. Explained everything and listened to me.

Service

as above. I would expect a better level of service from a premium dealership

Service

Problems that I didn't expect

Service

I get the impression the left hand does not speak to the right hand and no one seems too bothered about it.

Service

Staff were friendly and courteous. Also had a browse round the showroom whilst I was in .

Service

Great Service at Dundee I live in Dorset and travel to Dundee for the service I get from John Clark of Dundee

Service

Was very happy with my visit the woman that helped me was great in every way.

Service

My car has been in a few times recently getting warranty work carried out. I dealt with Ashley and Craig. Both have fantastic communication skills and kept me updated throughout. They are a credit to the John clark group. Keep up the good work.thanku

Service

Flawless, no need to expand.

Service

Went out of their way to help organise a larger service loan car due to kids

Service

As above

Service

They let me drive off with amber lights on my dash. If they had taken it back to be looked at at the time...I would give 5/5. I now have to take it back in. Inconvenient for me.

Service

Service manager was very helpful and kept me updated on the progress of My M4

Service

Due to my history of owning cars bought from John clark

Service

car went in for a service after picking it up nothing explained just handed paperwork. On looking at the paperwork there was something marked in red.Went back in to question,was Told it needs to come back in? My guarantee runs out next week!

Service

VERY EFFICIENT AND EXCELLENT SERVICE.

Service

Let us know every step of the way how the service was being dealt with

Service

Excellent service

Service

I would not expect anything other from a BMW garage!

Service

Kept me up to date, reminder before car was due in and calls to keep me updated on the cars progress while in workshop.

Service

Respray of damage perfectly done

Service

Service staff were knowledgeable and helpful

Service

The sales executive was thorough and knowledgeable, about the product. Explained the buying process succinctly and clearly, whilst being very personable during the process.

Sales

Great friendly staff very helpful

Sales

Sales experience excellent, will pick up car next week

Sales

Michael gave / is giving good service, just the excessive delay in my new car arriving

Sales

They turned around the car really quickly as I needed it sooner than I had planned.

Sales

Michael in sales was excellent, Very helpful and kept me informed.

Sales

No adverse comments whatsoever. I was won over from Audi.

Sales

Flawless process from speaking on phone to taking delivery of my new car

Sales

Didn’t expect flowers - what a lovely touch!

Sales

Graeme and the team at John Clark Dundee were very helpful.

Sales

Beautiful car, great customer service.

Sales

Colin Gibson and the team at John Clark BMW Tayside was amazing and bent over backwards to get me a car that I’d be happy with.

Sales

Third car bought from dealership , says it all !!

Sales

They did everything in there power to get the car here as soon as possible from it’s location.

Sales

This is my first BMW and from selecting model and discussing options I wanted through to arranging a test drive the service received from Michael Robertson was first class. First impressions received from a sales person are very important.