Loading...

ABOUT JOHN CLARK TAYSIDE.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Mhairi-Claire Simpson

Service Manager
  • Years at the dealership 1
  • Years in the industry 25
  • Department Service

Graham Allan

Parts Manager
  • Years at the dealership 22
  • Years in the industry 23
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

simple service and MOT no hassles

Service

Efficient service

Service

The Staff answered all questions asked.

Service

Substantial,indeterminate delay in car being picked up for service Otherwise no problems at all

Service

Fantastic service

Service

Contacting customer again

Service

Bonnet of car not secured correctly after picking up from dealership, car more dirty after valet prior to service.

Service

Poor communications.

Service

Craig and Lindsay from the service team looked after me from start to finish and everything was exactly as they said it would be

Service

Was advised that my brake pads are down to 5 or 6mm. I thought they might have discussed this with me re time to replace cost etc

Service

Requested a larger courtesy car and that was no problem, didn't pay a penny for this service! Still awaiting a response to an email, regarding touch up paint sent after the car had been collected.

Service

Service advisor unwilling to help price repair job. Car going to another garage for repairs!!

Service

Humourless, severe staff. A smile here and there wouldn't go amiss.

Service

Everything done promptly.

Service

Terrible customer service from the service department

Service

Car was in and fixed in Good time

Service

Great atmosphere

Service

Car returned after 3 days unwashed, not hovered and dirt and scores on inner door casings. Not advised when car was ready and I called one night to be told it was ready. Price exceeding what I had been told on phone at time of authorisation of repair

Service

Never rang me back (rang 4 times with a query)

Service

Car was dealt with very promptly and service team were very helpful.

Service

Very helpful and great communication

Service

Staff were very helpful and we were looked after whilst waiting on the car being services

Service

Purely based on the service

Service

The outcome from the visit was a recommendation that changing the tyres to a different type, may help the problem? (The present tyres have only covered 8000 miles!) So the problem remains unresolved!

Service

Because the car came back not very clean few dirty marks on the dash and the doors inside and passengers seat and windscreen all smeared inside. I have had Bmw for years and they always came back very clean like a showroom finish.

Service

Problem not solved

Service

I said when I dropped off the car in the morning that they need not do the brakes but that message was contradicted by someone at night who said when I collected the car that someone would be in touch and the service light had been left on.(more say)

Service

Couldn't find a better service anywhere else always helpful

Service

The car went in to get a rattle fixed. When I CALLED for a progress update late afternoon, got told they could not recreate the issue. Why didn't this happen earlier in the day, so I could've shown a Tech on a drive? Rattle is still present!!

Service

It was a 2 yearly programmed service (oil change) of which I was notified of from BMW it was booked in and completed without any problems.

Service

I never really came away feeling that I had been helped out fully in any way, my car still has the same issue as it went in with & a solution wasn't given by the sales advisor apart from wait until something breaks before bringing it back in.

Service

Prompt and efficient service.

Service

Great job on the service and last minute tyre change well done for that. Car was really dirty inside with muddy boot prints on my drivers mat. The dealership have been informed and offered to valet the car when it goes in during march 2019.

Service

Car collected from home. All servicing and recall dealt with and a valetted car to bring home

Service

Vehicle has an ongoing issue and I feel fobbed off with the explanation given when I collected the car after investigation. Was given a poor attempt at a technical explanation by a non technical member of staff.

Service

I was also disappointed with the fact my car didn't get cleaned inside- just a quick hoover. With my previous land rover dealer my car was always valeted.

Service

The sales executive was very helpful throughout the whole process.

Service

I was somewhat put out that on 4 separate phone calls to Service, none of the promised call backs were made. My experience with the Service Manager however could not have been better - excellent and exemplary attitude and interaction.

Service

Prices not consistent. No one went through the bill. I had to ask next steps with the paint issues. They forgot to put a tyre on the bill and told me how 'I would be getting a call tomorrow to ask why I had not paid for it'. Shocking!

Service

As per the response in question 1

Service

courtesy ride was given to the centre and to my place of interest

Service

Recent brake fluid change ,different feel but working fine .work carried out very efficiently.

Service

Number plate on the car was incorrect. Otherwise overall experience was satisfactory

Service

Waited for car being serviced. Fault found. Had to rebook for further diagnosis for a fault I have never seen. I left with a nail in my tyre and was told to go to kwik fit!

Service

Very professional and the video of the service/MOT is reassuring

Service

Service dept was efficient, polite and did all they could to help rectify problem with car.

Service

I have already personally e-mailed Customer Service at this dealership to make sure the chap I dealt with at the service department was given praise for his efficient and effective service that he delivered whilst dealing with a very busy morning.

Service

I am concerned that I was advised to have more work done on my car than was necessary.

Service

Repair to car was carried out quickly, courtesy car provided and car valeted before return. Excellent service.

Service

Cheerful advisor managed to fit in an MOT and service at short notice. Whilst i was waiting the advisor kept me updated on its progress through the workshop.

Service

There are too many points to cover here, but I was left feeling frustrated following most of my contact with this centre, with the exception of one individual who others could clearly learn from.

Service

Service carried out promptly

Service

Knowledgable about the car and the possible cause of the issues.An ability to convey clearly the likely outcomes - expectation management.Communicative and very personable and helpful - everybody at John Clark is.

Service

Attentive and obliging.

Service

Did not have air filter for my car even though service was booked some weeks earlier.Car would have to come back, but I chose to have filter sent to me and I would fit myself.Had to remind parts dept to send unit as it did not arrive as arranged.

Service

Not had huge amount of interaction and nothing controversial i.e. I give you £42500 you give me car.

Service

Car was handed over at 8AM and returned at 13PM the following day. I was first advised at 4PM that the car would not be ready as brake pad replacement work had not started. I specifically requested brake repair work at the time I booked the MOT.

Service

Bit of a mix up with my work - slow puncture fix

Service

Point of sale experience was great, post sales is poor which is disappointing.

Service

carried out promptly, efficiently and at a good price

Service

The team accommodated my request to have the wheels changed on a Saturday AM - the only small issue was that the wheels took almost two hours to change over which was longer than had been quoted, meaning there was no time to have the car cleaned.

Service

Delivery earlier than expected and felt I mattered

Sales

Dry happy with service

Sales

Every person informed me of the correct information I needed to conclude my decision

Sales

Everything went very smoothly, even when we changed our minds about delivery etc.

Sales

George Annistiou was the reason we chose a bmw

Sales

Both Georgia Downie and Michael Robertson were fantastic to deal with and made the whole process very pleasurable just what a car purchase should be

Sales

Went very smoothly. Car handover very thorough.

Sales

Purchase and delivery straightforward. Extremely happy with purchase of car.

Sales

My salesman George kept me informed from start to finish on updates about my car, via phone and email he even took and replied emails on his days off work and called me back after finding answers to my questions, I’ve never come across this before

Sales

Good communication

Sales

from firstly waking in the door to picking up my car the service I received in my opinion cannot be bettrered

Sales

On collection day. I was met at the door by George Anastassiou, offered coffee, and had sufficient time to complete the necessary paperwork.George came out to the car, after checking my return vehicle.He gave clear and concise instruction. Thanks!

Sales

The attention to detail was excellent, everything explained, the staff were very professional and courteous