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Easy to deliver car. Almost no waiting to be seen. Information on work needed and done explained clearly. Collection and payment efficient
Always made to feel very welcome. Its the first time in around 18 years that Ive had any problems and the matter was dealt with promptly under guarantee. Really liked the film of the complimentary car health check.
Car was serviced well - but had to return to get the service history updated - very inconvenientCar washed but not vacuumed after service and MOT
As above. I mentioned a slow puncture but the car was returned with this not dealt with.
Did everything required
Becuause they never did what I asked them to do
Never any issues at John Clark, service is always second to none! ;-)
Have faith that the job is done correctly.
Always friendly, responsive and great service.
staff were very helpful
Cant put completely satisfied as there was some little issues
Service met my expectations
They failed to reset the service due indicator
Being sent a video of your car being serviced was a brilliant idea and I really liked it and Ive told friends already about the great customer service.
The team were very helpful and made every effort to ensure that I had a great experience. Very happy with them indeed.
Have now had three cars from John Clark BMW Tayside and in every case have had no cause for complaint. Service is always excellent and very customer oriented.
Wanted to see around the new X2 in showroom but couldn't as battery was flat. In fact wandered around showroom and no-one showed any interest which was disappointing. On return to pick up car still couldn't see around X2 as battery still flat.
Job completed as required and additional problem with driver side door identified and rectified without need for a further visit.
car was serviced, washed and hoovered within 90 mins.
Met my service expectations. Particularly impressed with the General Sales Manager - Andrew - who makes time to greet his customers and never fails to deliver on role modelling great personal service and aftercare.
My car was recovered there after breakdown whilst I was on holiday. Didnt seem to try and accommodate my urgent requirements on booking in left it all in the hands of BMW assist. No feedback regards what had caused the breakdown or that repair done.
Quick and efficient.
Routine service was as requested and carried out as required, there were no issues that required attention above and beyond.
Great customer service no hassle
My car was in for a Service and MOT and a faulty horn needed replaced, I did not need to use car for 4 days and on taking car out of garage i noticed a pool of dirty oil on the floor , I took car back to be degreased and cleaned which took 2 hours!!!
Fairly satisfied because the car came with free service package and I did not have to pay for it
I will never risk leaving my car at John Clark Dundee they have no room to leave ur precious car safely without something happening to it in my case it was damaged with cars being parked too close hence a car next to mine hit my drivers door I had a
no problems encountered
Efficient, quick, value for money and now driving a nice reliable car.
hassle free negotiation
Helpful staff and great service.
The first car I ordered did not arrive with the correct spec also the replacement car I ordered again did not arrive correct, now dealership are basically washing their hands of the situation
Very helpful staff making the whole experience thoroughly enjoyable