OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
239 ratings and 122 comments received in the last 90 days.
19 July 2024
When I arrived at the dealer I was sat for 40 minutes after the arranged time. Stuart had little to no interest in me, he made a misogynist comment about a ex-female member of the team and gave a flippant answers. Left with huge disappointment.
18 July 2024
Everyone I interacted with was always very welcoming, friendly and helpful.
17 July 2024
Easy to go through the whole process....comms were good and the process was completed with the customer in mind.
13 July 2024
From negotiations to purchase it was a hassle free experience.
06 July 2024
A fantastic experience, truly the first car I've ever been excited to collect. Cars are usually just a utility to me. This stepped that up now.
02 July 2024
Nothing was a problem and the purchase went smoothly.
02 July 2024
Everything was clear and concise, communication excellent. Delivery of car very quick.
02 July 2024
Friendly and helpful staff made it a positive experience at the BMW Centre. Good customer service and quick delivery of my new car.
30 June 2024
John Clark experience in Dundee were perfect
21 July 2024
Car was collected and returned at my home address. Work was completed as expected.
19 July 2024
The service manager, technicians, Val, Kat, Mark and Liam are a credit to BMW
19 July 2024
Very very impressed by every member of the team at Dundee, friendly, helpful, offfered coffee on arrival. Service done very quickly, with a great video explaining what was requiring attention on the car. And even washed on its return. Fantastic
19 July 2024
I would have liked some paperwork at the end just showing a basic breakdown of the costs covered by the voucher. Otherwise everything was fine.
18 July 2024
My car has an unusual problem which is difficult to solve. The Aftersales Manager, Peter Stuart, has been excellent in trying to solve the problem. We're not there yet but Peter has been a major help in working through the probable causes.
18 July 2024
The dealership service was completed to my satisfaction so the poor score provided to BMW does not apply to John Clark BMW service albeit it may make me less inclined to replace my current BMW with the same brand
17 July 2024
Excellent service, collect and drop off, video health check
16 July 2024
Professional, knowledgeable and experienced team on site which is always happy to help and answer all the queries. Salesman Craig Adamson & Lee Finnegan made it very enjoyable when selecting and collecting a new car.
16 July 2024
Work carried out well Kept in touch professionally via whatsapp rather than being on phone for hours taking up my time quick message back and forward to keep me informed what was happening.
16 July 2024
Refer to the initial response
19 July 2024
Liam talked us through the cars in the showroom and listened to what we were after, he did also listening to us saying we were not buying a car that day! But he totally pulled it out the bag and we bought a car that day!