About Your Local BMW Retailer | John Clark Tayside

01382 815993

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

166 ratings and 93 comments received in the last 90 days.

27 August 2025

From start to collect all good.

22 August 2025

I have scored David Fyffe highly after going above and beyond after initially making a big mistake,it was managed very well and my needs were put first until I was fully satisfied. Well done David

18 August 2025

Very satisfied

04 August 2025

Friendly and explained everything in an easy to understand way.

03 August 2025

Superb experience from start to finish. Lee was brilliant - not enough characters here to give my full review but I have left a five star rating and feedback on Trustpilot.

03 August 2025

Welcoming

02 August 2025

Salesman Lee was thoroughly helpful from start to finish. He got m a really good deal and was extremely helpful from start to finish.

31 July 2025

Nice friendly and efficient service

26 July 2025

Everything was explained and all went to schedule

13 July 2025

Faultless service

See all reviews

06 July 2025

Great customer experience - Sales team extremely helpful.

04 July 2025

Great service and information from Paul and Heather . Did everything they said they would do

03 July 2025

Explained everything

03 July 2025

Very clean and friendly environment

01 July 2025

Lee the sales executive was extremely helpful and provided excellent guidance throughout the purchase process.

01 July 2025

Great customer service. Very good communication throughout the process.

21 June 2025

I was given a date for delivery which was honoured and all appointments were kept to time.

04 June 2025

Everything has been so easy and everything was fully explained at every stage.

03 June 2025

Very efficient and explained all car features before leaving

03 June 2025

Everything was catered for and issues were dealt with. Great services

03 June 2025

Car was ready to drive away on day ov purchase.

03 June 2025

Very well organised purchase and delivery of new car. Very helpful approach by sales manager Alastair. Everything set up as required.

25 August 2025

Check in takes longer than it needs to.

20 August 2025

Mark on service desk couldn't be more helpful and informative.

20 August 2025

Helpful staff and the cost was reasonable. Enquired about tyres as there is a leaflet in the waiting area stating that John Clark are competitive on tyre prices. But when I went home and done a comparison, they were £30 per tyre more!

19 August 2025

On time, attentive, efficient.

16 August 2025

Great friendly service, good communication advising progress of work, courtesy car supplied for duration of work. All work carried out and courtesy mini valet of car before return to me.

16 August 2025

Super happy with the repair and software update and with your service. The only thing that is not so great is the high prices you charge.

14 August 2025

Kept informed

12 August 2025

Called with any issues and discussed options clearly. Very friendly and accommodating

11 August 2025

Overall a satisfied experience

10 August 2025

Booked in quickly

See all reviews

09 August 2025

Completely satisfied with the work done.

07 August 2025

The recent service took longer than anticipated due to necessary replacement of a worn tyre. The service team understood my need to have the tyre replaced the same day and arranged this for me. They also fit the service in at short notice.

07 August 2025

Hassle free

06 August 2025

I had done what was needed - the staff were happy to spend the necessary time with me.

05 August 2025

As above

04 August 2025

Kept informed of progress of work being carried out

03 August 2025

Repair under warranty was great, took 2 days but kept me informed.

02 August 2025

John Clark Tayside have been fine enough, until they left us without a car when taking back courtesy car.

02 August 2025

Outstanding service from BMW.... can't find a fault

02 August 2025

Cars computer is still showing engine oil change is overdue, this should have been updated after service.

31 July 2025

Couldn't fault the service

30 July 2025

Excellent service, excellent communication throughout

28 July 2025

Unfortunately, I did not receive any clear documentation or explanation regarding the services performed on my vehicle. I initially reported 4 to 5 issues, but only one of them appears to have been addressed. The remaining concerns were neither

24 July 2025

At no time did I experience uncertainty regarding the work being performed on my car. I received regular updates on every aspect and was made to feel at ease throughout the entire process.

24 July 2025

Service was excellent from all the team at John Clark.

24 July 2025

Always so knowledgeable

22 July 2025

Other than taking slightly longer than initially advised service was very good

21 July 2025

Always had a good experience here throughout the years .

20 July 2025

All seems to be working satisfactory

20 July 2025

It was the service I would expect from BMW.

17 July 2025

procedures explained and good communication

15 July 2025

Great service

15 July 2025

All service work completed on time and within quoted cost

12 July 2025

Perfect. On time completion of the work on my car. Super job

11 July 2025

Excellent customer service from John Clark Tayside, welcoming show room, and very helpful and friendly staff! Thanks again for taking care of me and my car. A special shout out to Peter, thanks again.

09 July 2025

Car was serviced properly and cleaned but mud marks on the backs of seats and sides remained and weren't cleaned.

09 July 2025

The car was serviced as planned. It was plugged in to charge, which was helpful. When I went to take the car, it hadn't been washed or cleaned and the service person just apologised without giving any reason for this, which was disappointing

09 July 2025

Great service, very friendly staff, job done in under estimated time,

07 July 2025

The service was scheduled for the next day which was very quick and then the service experience was vey good.

07 July 2025

At my last visit the front brake pads and discs were replaced, however the service requirements were not updated to reflect this. This necessitated me taking the car back to the dealer for this to be rectified.

07 July 2025

Completely satisfied with all aspects of service.

05 July 2025

Friendly, knowledgeable sales, reception & service staff. Fast efficient service at a reasonable price.

02 July 2025

Did what they said

01 July 2025

Drop off and pick up was great. Service was great Think there a little pricey.

30 June 2025

All issues resolved first time

25 June 2025

The sales team and my advisor was incredibly helpful

20 June 2025

See above. The guy I dealt with was nice and did his best.

20 June 2025

Our car was the issue so not rectified, no fault of BMW but disappointed no wash or Hoover completed as the overall experience

20 June 2025

Again first class

19 June 2025

Easy to book car in and feedback satisfactory

17 June 2025

Mark the service manager I dealt with was very helpful and explained everything. Even had a follow up call a day later.

17 June 2025

The standard of care is world class and matches the BMW value set

17 June 2025

Service team are excellent. Very helpful and accommodating

16 June 2025

A really friendly and efficient team. Highly professional and willing to "Go the extra mile" if necessary.

16 June 2025

Very professional from first phone contact to car collection and delivery after recall work was completed

15 June 2025

The members of staff I dealt with were helpful & polite.

15 June 2025

Peter stepped in to remedy a problem that wasnt on the car when it was brought in.

15 June 2025

As above

14 June 2025

Faultless service as always from the Service department. Peter Stewart knows his customers and knows how to treat them accordingly.

14 June 2025

Did what was required with no problems

12 June 2025

The car drives like new.

11 June 2025

Very satisfied

10 June 2025

Service completed in agreed time scale

08 June 2025

Not completely satisfied as I did not get a courtesy car, as a 77 year old with many health issues a l had to settle for a lift to the bus station to get back to Arbroath.

07 June 2025

Very professional

07 June 2025

Efficient friendly service

06 June 2025

See above

04 June 2025

I did not receive an email or text for the self-service check-in facility prior to the scheduled appointment. The service booking confirmation email stated I would receive this. This is the second time I have experienced this.

04 June 2025

All progressed well no problems good communication

03 June 2025

see above

03 June 2025

as above

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