OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
168 ratings and 86 comments received in the last 90 days.
05 September 2025
Lee was communicative and kept me up to date with every step of the process.
05 September 2025
Collection and handover was very smooth
04 September 2025
No issues experienced.
03 September 2025
Lee and Heather provided excellent service, so much so that we travelled a distance to use this particular branch. The process was easy and relaxed. We were not pestered or harassed to make a sale and no pressure was given which we appreciated.
27 August 2025
From start to collect all good.
22 August 2025
I have scored David Fyffe highly after going above and beyond after initially making a big mistake,it was managed very well and my needs were put first until I was fully satisfied. Well done David
18 August 2025
Very satisfied
04 August 2025
Friendly and explained everything in an easy to understand way.
03 August 2025
Welcoming
07 September 2025
Good service
06 September 2025
Efficient and friendly
02 September 2025
All good. The only niggle would be that there a far too many follow-up emails etc.
29 August 2025
Only problem i had was that the car was booked in for MOT at 11.00. I delivered it at 10.30 but despite having no problems the car was not ready for collection until 17.00. It was not a major problem but it would have been useful to be kept informed.
25 August 2025
Check in takes longer than it needs to.
20 August 2025
Mark on service desk couldn't be more helpful and informative.
20 August 2025
Helpful staff and the cost was reasonable. Enquired about tyres as there is a leaflet in the waiting area stating that John Clark are competitive on tyre prices. But when I went home and done a comparison, they were £30 per tyre more!
19 August 2025
On time, attentive, efficient.
16 August 2025
Great friendly service, good communication advising progress of work, courtesy car supplied for duration of work. All work carried out and courtesy mini valet of car before return to me.
16 August 2025
Super happy with the repair and software update and with your service. The only thing that is not so great is the high prices you charge.
07 September 2025
Excellent communication