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ABOUT JOHN CLARK TAYSIDE.

Find out more about what we do and our team.

Meet the team

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Mhairi-Claire Simpson

Service Manager
  • Years at the dealership 1
  • Years in the industry 25
  • Department Service

Graham Allan

Parts Manager
  • Years at the dealership 22
  • Years in the industry 23
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service carried out professionally indeed

Service

Always difficult to get connected to a service agent.

Service

What they did to the car was excellent. Again cost. also I miss understanding about one part of the service. My wife had to pay extra for the car back for a brake fluid change, which she was told I had authorised, when in fact I had ask for a quote

Service

Always very helpful.

Service

Cost of labour to replace 2 suspension arms and a ball joint at £324 with an extra £177 for wheel alignment seems excessive.

Service

I called to get my car booked in for a service ..waited 3 days ..then had to call back! As nobody returned my call.

Service

All was done on time. I was informed during the day of the state of the car through a video that was very clearly explained and was given the opportunity to decide which repairs should be done through a clear Web form.

Service

Everything was great! Super friendly and courteous people.

Service

Hassle free courteous and friendly

Service

Courtesy vehicle took me to the retail park nearby and when I returned on a very wet morning, there was a nice coffee and a comfortable seat.

Service

Done as informed

Service

Everything went very smoothly and staff very courteous.

Service

When car was returned it had been washed and vacuumed

Service

They attempted to charge me for fixing condensation in a light which they had fitted the previous month. I was told this would be looked into and fixed under warranty but have not heard back from them. Their customer Service is lacking.

Service

Noting what was said previously but adding to that being that all members of staff i either dealt with over the phone or in the showroom where polite and dealt with any quries i had in a professional manner.

Service

No phone calls to update me as promised, and calls not returned when I made contact. Also, only dirty coffee cups first thing in the morning - just when you need a coffee!

Service

Car is lovely, but would have negotiated harder if Id known about the accident repair.

Service

I was quoted £300 to replace 3 of the tyres when it was in for the service and when I contacted the branch about the speeding penalty I was given a poor excuse for it happening and not so much as an apology. I am still waiting to hear back from them.

Service

Very satisfied.....i arrived back to collect my car earlier than expected.....the service desk staff immediately went to get an update on when my car would be ready...... It made me feel a happy customer.

Service

Car is still making suspension noise

Service

Service

Service

Good service, but charged full hour for fault investigation not rectified within hour so will be charged again when fault repaired

Service

Service was good, car was only half washed on return

Service

Staff were very attentive

Service

Service desk staff are always helpful and do their best to get car booked back in.

Service

No attempt made to go through the mechanics service report or present in any way; it was just left on the passenger seat. Struans Toyota who service our other car are more professional. All documents including the report are presented in a folder.

Service

There was a slight mishap with my phone number but the centre sorted this without an issue

Service

see above full answer

Service

It was easy to deal with the dealer.

Service

Excellent customer service

Service

As per the previous comment service was excellent.

Service

The MOT was carried out quickly and professionally

Service

Was a bit worrying when it took several calls for them to locate my vehicle. They couldn't find it from my name or registration, and had to finally locate it from my postcode?

Service

Very efficient and helpful

Service

Excellent service

Service

Let down again by dirtiness of seat and floor mats after visit, oil on both and gas been mentioned at previous surveys very dissapointing

Service

Delighted with the service offered and given.

Service

Staff were helpful

Service

Nothing is a problem

Service

Comfortable surroundings, all work completed on time and the free health check was much appreciated including videos etc which are very helpful. The engineers discovered a puncture which I was not aware of..

Service

I have a tire policy and it's a pain claiming the money back

Service

Slow. Kept us waiting an inordinate length of time to see a sales rep and then also while discussing the car. Did not have the car I wanted to try. Excessively and obtrusively persistent in phoning me despite my asking several times not to be called

Service

Nothing is ever to much of a hassle, staff always keen to please the needs of the customer

Service

Excellent team. Great communication.

Service

Kept me in touch with what was happening

Service

£300 is too much for an oil and filter change

Service

Everything done to my satisfaction and i have no complaints

Service

So easy and sale team fantastic

Sales

Good all round service from start to finish

Sales

The purchase was clear and handled professionally by Iain Cooper

Sales

Good

Sales

Everything was organised beforehand. Just a small amount of paperwork to complete.

Sales

Good customer service

Sales

Kevin our sales was fantastic and looked after us very well through the hole experience.

Sales

Almost perfect - just forgot to put the BMW protect x aftercare products in the car after I purchased ProtectX. I've still to go and pick them up since I live 30 miles outside of Dundee.

Sales

I cannot praise Dundee BMW enough. The staff are excellent at their job!

Sales

Amazing from the get go!

Sales

Fantastic service fantastic car

Sales

Helpful, honest, all options explained

Sales

The whole process was a pleasure from the first time I stepped inside the showroom until the time I drove out in my new G20. Every aspect of the sale was handled in a very friendly and professional manner.

Sales

John Clark always provide me with a first class service

Sales

Pleasant and easy experience

Sales

Salesperson could not have done more and car was presented in pristine condition.