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ABOUT JOHN CLARK TAYSIDE.

Find out more about what we do and our team.

Meet the team

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Tom Hail

Head of Business
  • Years at the dealership 1
  • Years in the industry 15

Andrew Pengelley

General Sales Manager
  • Years at the dealership 9
  • Years in the industry 18

David Eadie

Service Manager
  • Years at the dealership 8
  • Years in the industry 19
  • Department Service

Graham Allan

Parts Manager
  • Years at the dealership 22
  • Years in the industry 23
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Polite, fast service

Service

As above.

Service

No problem smooth repair a coutesy car

Service

Always get an excellent service from this dealership

Service

job was completed on time

Service

See above ,not impressed I'm sure my two sons and husband would not have this treatment.

Service

Very satisfied,they managed to do the work on a saturday ,

Service

As usual very happy with all my enquires on that day.

Service

THIS WAS ONLY AN EXCERCISE TO GAIN MORE BUSINESS FOR JOHN CLARK, THIS WAS NOT A SERVICE !!!

Service

Service separtment staff excellent

Service

The appointment day suited me and they are always considerate.

Service

The only reason not 5 was the car setting on lights was not returned to automatic and when driving through a tunnel it was a surprise to me why the lights hadn’t come on and I wondered what was wrong, but fortunately I twigged in time.

Service

Received a courtesy car, I started the car warning lights on Fuel light on (5 miles remaining in tank,) no windscreen washer fluid, mud inside. After car received MOT i was told it was all good. Then MOT cert showed repairs required. Not highlighted

Service

As above. Experience rubbish.

Service

As above, premium service.

Service

Craig Stewart another customer adviser at John Clark Dundee is the only reason I have scored a 3 and not 1, he apologised on behalf of Lyndsey saying he was sorry about her behaviour. Craig has always been, in my experience courteous and polite.

Service

Car collected and dropped off with a transporter.

Service

Just because I was Very Satisfied.

Service

I have used this garage for this car and for two previous cars and it remains the best in the area for service and price. I am completely satisfied with the service I receive and recommend the garage to anyone wanting a bmw or mini.

Service

They dealt with my issue promptly and explained to me in language that I could understand what had been done

Service

The on the day experience was excellent with an easy check in and out and the car returned on time and in excellent order. Only slight issue was difficulty in trying to make the initial which required a number of email exchanges.

Service

Fantastic staff who go out of their way to help you

Service

No quibble warranty repairs. And recall work done at same time

Service

Even with a busy workload, they took my car in for potential repair at short notice so that I could get back to Glasgow

Service

They did exactly as agreed/discussed.

Service

Courtesy car had not been ordered

Service

You

Service

Car driving well post service

Service

Always helpful and informative

Service

Booked for a set time to have four new winter wheels & tyres fitted - ended up waiting for nearly two hours. I could have changed the wheels quicker myself one handed with the car kit.

Service

Service is fine. Car is overly complicated an

Service

Everyone did what they said they’d do. Car was beautifully presented after the service.

Service

Because the look after my 1991 850 very well.

Service

on time friendly

Service

No issue with the service but would be helpful to have another car available (but not the end of the world!)

Service

Nothing special.....admin staff not particularly friendly or helpful

Service

The car was only in for a MOT and was not washed when I picked it up this might have been overlooked as it was Saturday and there was not time left to wash it before the workshop closed at 12.30

Service

I was left waiting for my lift back to collect my car for almost an hour due to a mix up somewhere. I hope this won't happen again.My saved DAB radio stations have disappeared, not sure why they should have been "serviced"

Service

Graeme MacDonald was helpful, friendly and knowledgeable

Service

Craig and Liam within the service dept go out there way and provide a great service every visit.

Service

John Clark kept me informed.

Service

It is difficult for me to get to and from the garage so the collect system you have is ideal for me.

Service

Poor replying to phone calls. No call backs despite promises. Failure to change contact details despite repeated reminders.

Service

All easy to organise and done to suit my needs

Service

Faultless service. Staff courteous and attentive. Explained everything and listened to me.

Service

as above. I would expect a better level of service from a premium dealership

Service

Problems that I didn't expect

Service

I get the impression the left hand does not speak to the right hand and no one seems too bothered about it.

Service

Staff were friendly and courteous. Also had a browse round the showroom whilst I was in .

Service

Great Service at Dundee I live in Dorset and travel to Dundee for the service I get from John Clark of Dundee

Service

My car has been in a few times recently getting warranty work carried out. I dealt with Ashley and Craig. Both have fantastic communication skills and kept me updated throughout. They are a credit to the John clark group. Keep up the good work.thanku

Service

Was very happy with my visit the woman that helped me was great in every way.

Service

Went out of their way to help organise a larger service loan car due to kids

Service

Flawless, no need to expand.

Service

As above

Service

They let me drive off with amber lights on my dash. If they had taken it back to be looked at at the time...I would give 5/5. I now have to take it back in. Inconvenient for me.

Service

Due to my history of owning cars bought from John clark

Service

Service manager was very helpful and kept me updated on the progress of My M4

Service

car went in for a service after picking it up nothing explained just handed paperwork. On looking at the paperwork there was something marked in red.Went back in to question,was Told it needs to come back in? My guarantee runs out next week!

Service

VERY EFFICIENT AND EXCELLENT SERVICE.

Service

Let us know every step of the way how the service was being dealt with

Service

All staff I dealt with knew their jobs and provided a high class service

Sales

The Mobility Specialist kept us up to date on the delivery time with regular phone calls. When the car was ready for collection (George Anastassiou) enthusiastically phoned to organise a hand over date. Hand over was friendly and professional .

Sales

Contact was excellent and everyone I felt with was professional.

Sales

Excellent service from John Clark Tayside

Sales

The sales person Glen was very helpful and made sure I was clear in the deal and paperwork

Sales

The sales executive was thorough and knowledgeable, about the product. Explained the buying process succinctly and clearly, whilst being very personable during the process.

Sales

Great friendly staff very helpful

Sales

Michael gave / is giving good service, just the excessive delay in my new car arriving

Sales

Sales experience excellent, will pick up car next week

Sales

They turned around the car really quickly as I needed it sooner than I had planned.

Sales

No adverse comments whatsoever. I was won over from Audi.

Sales

Didn’t expect flowers - what a lovely touch!

Sales

Michael in sales was excellent, Very helpful and kept me informed.

Sales

Flawless process from speaking on phone to taking delivery of my new car

Sales

Graeme and the team at John Clark Dundee were very helpful.

Sales

Beautiful car, great customer service.

Sales

Colin Gibson and the team at John Clark BMW Tayside was amazing and bent over backwards to get me a car that I’d be happy with.

Sales

Third car bought from dealership , says it all !!

Sales

They did everything in there power to get the car here as soon as possible from it’s location.