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Quick, efficient and organised
The whole service experience from initial booking to collecting the car was superb
Communication. A member of staff phoned as soon as the vehicle reached the store. Before the service & MOT was carried out all costs were discussed and I was able to pay over the phone when the service & MOT was complete.
All well managed
Again great service & advice
Great service from start to finish. Linzi provided 100%customer service and I would not go anywhere else.
All the staff at John Clark in Dundee were polite, helpful and took heir time to explain all that went on. Face to Face and electronic communications were top class from the time I requested the service.
Had my 520d f10 in for inspection and they found the fault and rectified it clearing any previous faults for a good price
The people at John Clark are amazing.
Everybody is very helpful. Liam even sorted my requests when he was in holiday.
Unfortunately there was no courtesy car available during my service but everything else was perfect.
Done as said on tin
Car returned in prestige condition. Found video report very informative.
Very good once sale had been confirmed
The member of the parts who I dealt with was particularly helpful
From start to finish my experience was seamless. Calling to book, arriving for appointment, receiving courtesy car, communication received during diagnostic check and collecting car
I was kept appraised of progress on arrival and up to departure.
Did what was expected.
Pleasant, Clear and relaxed.
Everyone was helpful and friendly
Prompt action with detailed report
Quick and easy to arrange my booking and was kept up to date while my vehicle was in
Had several BMWs over the years most very reliable a few expensive repairs
All work completed on time and car delivered back washed and Hovered
Always a pleasure when coming into this branch of BMW very efficient
happy with pick up and return
Received car back at time promised
Service, mot and recent wheel realignment done very thoroughly
Excellent facilities and staff cannot do anymore to help and support
Always good service, thorough. follow up verbal reports ad communication clear with photos attached if necessary
Everything went well
Again good service
Peter kept me well informed of what they were going to do with the car every step of the way.
I was completely satisfied with the service due to the highly professional, competent,courteous and kind staff.
Everything was clearly explained. Very welcoming premises and a great courtesy car.
job completed to my satisfaction. well treated during the visit. good hospitality on site
Reception excellent and informative. Well looked after during wait. Video of service excellent
Tayside is not my main BMW service partner...but the job was taken on immediately and completely sorted
No issues and all very well organised
Car delivery service returned completed and washed is great
My car was not ready until one hour after the expected time but work was completed to the expected quality.
Pleasant staff, no complaints, fixed the problem I booked it in for under warranty. Happy with service received.
Car was ready when I was told it would be
Good service, friendly staff. Service completed as required and in a timely manner.
Did exactly what they said in the time frame described at the start of communication
Always exceeds expectation
Great service, no problems at all.
Always go the extra mile, have used for many years without dissapointment.
Very good service, very nice place. They even cleaned my car inside and out. It was really a nice experience, thank you.
As above, good initial communications as well as final handover delivery
The sales executive Alistair Grainger could not have been more helpful. First class service from sourcing the car for me, providing a good deal then making delivery an easy process.
Salesman very knowledgeable friendly and efficient
Service was carried out in a proficient manner had no issues
Just nice calm and easy going.
Very friendly polite and efficient
lovely new facility, friendly and helpful staff. even through covid times was easy to navigate
The sales person was extremely professional, from both the specification of the order, updating and delivery.
Please see above comments No other dealership could match the price of my car and felt I got a fantastic deal overall.
Alistair was exceptionally professional and knowledgeable. He covered everything with ease and was always at the end of the phone or email. I would recommend dealing with Alistair and BMW Dundee to family and friends.
No fuss very smooth
Obviously there was a delay due to COVID but i understand completely and no fault can be put on BMW
Manager Michael Robertson made the whole experience very seamless.
Everything was friendly, courteous, I was kept up to date and my salesman went the extra mile as did his manager.