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The person dealing with the car was very helpful and took the time to speak to me when I challenged the logic of what I was being told by the person on the Service Desk. Unfortunately, one of the faults being dealt with has re-occurred.
Was informed work not covered by warranty on car with 11000 miles on clock. Told to pay for securing battery terminals.
What was provided was what I expected from John Clark, which hasn't been the case recently. I'm glad to see the standards back to where they were before
The staff are very friendly and try to fit you in ASAP the car was in to get a locking wheel stud drilled out and replace with a new set and the free healthcare check revealed the the car required brake discs and pads all round urgently.
Lack of organisation, lack of communication. A customer in Kinross was contacted to say OUR car was ready (we live in Wormit, across the River Tay from John Clark. We had a rental car & the lack of communication between companies was appalling.
Hassle free from start to finish unlike eastern
they kept me informed what was happening with my vehicle what the time scale was and offered me alternative transport if required
All problems have bee addressed straight away
Took a while to resolve our issues as there didnt appear to be anyone on hand for service staff to escalate issue to.
Everything was efficient and well explained
MOT failed on one tyre, which had a minor puncture repair in it's centre. This seemed harsh and resulted in a 7mm tyre being scrapped. Quoted price of replacement tyre was excessive at £330 fitted, but tyre could be bought online at Camskill for £200
They picked up my car from home done the repair and brought it back all washed and valeted
I got the tyre I urgently required that was the important thing.
The service work was carried out correctly and without fuss. I was kept informed on progress and found the video inspection (a new feature) impressive. The only reason for not "completely satisfied" was due to confusion over the return of my car.
Work carried out within time specified
Always great service
I find Lauren at the garage really helpful and accommodating.
No waiting to get car booked in. Good availability of refreshments and plenty of new cars to view whilst I was waiting. Job was done swiftly and car returned spotless
Read the above, feel that every time you go through the door they are trying to empty my wallet.
The MOT was carried out swiftly and the car was washed and interior vacuumed.
Always difficult to get connected to a service agent.
Service carried out professionally indeed
Always very helpful.
Cost of labour to replace 2 suspension arms and a ball joint at £324 with an extra £177 for wheel alignment seems excessive.
I called to get my car booked in for a service ..waited 3 days ..then had to call back! As nobody returned my call.
What they did to the car was excellent. Again cost. also I miss understanding about one part of the service. My wife had to pay extra for the car back for a brake fluid change, which she was told I had authorised, when in fact I had ask for a quote
All was done on time. I was informed during the day of the state of the car through a video that was very clearly explained and was given the opportunity to decide which repairs should be done through a clear Web form.
Everything was great! Super friendly and courteous people.
Hassle free courteous and friendly
Done as informed
Courtesy vehicle took me to the retail park nearby and when I returned on a very wet morning, there was a nice coffee and a comfortable seat.
Everything went very smoothly and staff very courteous.
When car was returned it had been washed and vacuumed
Noting what was said previously but adding to that being that all members of staff i either dealt with over the phone or in the showroom where polite and dealt with any quries i had in a professional manner.
They attempted to charge me for fixing condensation in a light which they had fitted the previous month. I was told this would be looked into and fixed under warranty but have not heard back from them. Their customer Service is lacking.
No phone calls to update me as promised, and calls not returned when I made contact. Also, only dirty coffee cups first thing in the morning - just when you need a coffee!
Car is lovely, but would have negotiated harder if Id known about the accident repair.
I was quoted £300 to replace 3 of the tyres when it was in for the service and when I contacted the branch about the speeding penalty I was given a poor excuse for it happening and not so much as an apology. I am still waiting to hear back from them.
Very satisfied.....i arrived back to collect my car earlier than expected.....the service desk staff immediately went to get an update on when my car would be ready...... It made me feel a happy customer.
Car is still making suspension noise
Friendly no pressure staff
Michael and Colin were first class. Nothing to much bother. A credit to BMW
Team at John Clarks Dundee are so helpful and professional
The 5 stars is completely down to the sales rep Scott. His customer service, professionalism and after care was 2nd to none.
nobody forces you to buy something you donot want but at the same time very helful
So easy and sale team fantastic
Good all round service from start to finish
The purchase was clear and handled professionally by Iain Cooper