Loading...

ABOUT JOHN CLARK TAYSIDE.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Mhairi-Claire Simpson

Service Manager
  • Years at the dealership 1
  • Years in the industry 25
  • Department Service

Graham Allan

Parts Manager
  • Years at the dealership 22
  • Years in the industry 23
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The person dealing with the car was very helpful and took the time to speak to me when I challenged the logic of what I was being told by the person on the Service Desk. Unfortunately, one of the faults being dealt with has re-occurred.

Service

Was informed work not covered by warranty on car with 11000 miles on clock. Told to pay for securing battery terminals.

Service

What was provided was what I expected from John Clark, which hasn't been the case recently. I'm glad to see the standards back to where they were before

Service

The staff are very friendly and try to fit you in ASAP the car was in to get a locking wheel stud drilled out and replace with a new set and the free healthcare check revealed the the car required brake discs and pads all round urgently.

Service

Lack of organisation, lack of communication. A customer in Kinross was contacted to say OUR car was ready (we live in Wormit, across the River Tay from John Clark. We had a rental car & the lack of communication between companies was appalling.

Service

Hassle free from start to finish unlike eastern

Service

they kept me informed what was happening with my vehicle what the time scale was and offered me alternative transport if required

Service

All problems have bee addressed straight away

Service

Took a while to resolve our issues as there didnt appear to be anyone on hand for service staff to escalate issue to.

Service

Everything was efficient and well explained

Service

MOT failed on one tyre, which had a minor puncture repair in it's centre. This seemed harsh and resulted in a 7mm tyre being scrapped. Quoted price of replacement tyre was excessive at £330 fitted, but tyre could be bought online at Camskill for £200

Service

They picked up my car from home done the repair and brought it back all washed and valeted

Service

I got the tyre I urgently required that was the important thing.

Service

The service work was carried out correctly and without fuss. I was kept informed on progress and found the video inspection (a new feature) impressive. The only reason for not "completely satisfied" was due to confusion over the return of my car.

Service

Work carried out within time specified

Service

Always great service

Service

I find Lauren at the garage really helpful and accommodating.

Service

No waiting to get car booked in. Good availability of refreshments and plenty of new cars to view whilst I was waiting. Job was done swiftly and car returned spotless

Service

Read the above, feel that every time you go through the door they are trying to empty my wallet.

Service

Friendly no pressure staff

Sales

Car lovely

Sales

Michael and Colin were first class. Nothing to much bother. A credit to BMW

Sales

Team at John Clarks Dundee are so helpful and professional

Sales

The 5 stars is completely down to the sales rep Scott. His customer service, professionalism and after care was 2nd to none.