I was somewhat put out that on 4 separate phone calls to Service, none of the promised call backs were made. My experience with the Service Manager however could not have been better - excellent and exemplary attitude and interaction.
Prices not consistent. No one went through the bill. I had to ask next steps with the paint issues. They forgot to put a tyre on the bill and told me how 'I would be getting a call tomorrow to ask why I had not paid for it'. Shocking!
As per the response in question 1
courtesy ride was given to the centre and to my place of interest
Number plate on the car was incorrect. Otherwise overall experience was satisfactory
Recent brake fluid change ,different feel but working fine .work carried out very efficiently.
Waited for car being serviced. Fault found. Had to rebook for further diagnosis for a fault I have never seen. I left with a nail in my tyre and was told to go to kwik fit!
Very professional and the video of the service/MOT is reassuring
Service dept was efficient, polite and did all they could to help rectify problem with car.
Repair to car was carried out quickly, courtesy car provided and car valeted before return. Excellent service.
I have already personally e-mailed Customer Service at this dealership to make sure the chap I dealt with at the service department was given praise for his efficient and effective service that he delivered whilst dealing with a very busy morning.
I am concerned that I was advised to have more work done on my car than was necessary.
Cheerful advisor managed to fit in an MOT and service at short notice. Whilst i was waiting the advisor kept me updated on its progress through the workshop.
There are too many points to cover here, but I was left feeling frustrated following most of my contact with this centre, with the exception of one individual who others could clearly learn from.
Service carried out promptly
Knowledgable about the car and the possible cause of the issues.An ability to convey clearly the likely outcomes - expectation management.Communicative and very personable and helpful - everybody at John Clark is.
Did not have air filter for my car even though service was booked some weeks earlier.Car would have to come back, but I chose to have filter sent to me and I would fit myself.Had to remind parts dept to send unit as it did not arrive as arranged.
Not had huge amount of interaction and nothing controversial i.e. I give you £42500 you give me car.
Car was handed over at 8AM and returned at 13PM the following day. I was first advised at 4PM that the car would not be ready as brake pad replacement work had not started. I specifically requested brake repair work at the time I booked the MOT.
Bit of a mix up with my work - slow puncture fix
Point of sale experience was great, post sales is poor which is disappointing.
carried out promptly, efficiently and at a good price
The team accommodated my request to have the wheels changed on a Saturday AM - the only small issue was that the wheels took almost two hours to change over which was longer than had been quoted, meaning there was no time to have the car cleaned.
Because as you asked I was completely satisfied!
The above, also car had badge stolen from street and no one asked wether I would like a price for a replacement badge!! Would expect attention to detail from a dealership of JC stature!!
Good service overall including drop off and pick up service
All very efficient and less expensive than anticipated, though car has been returned with an intermittent tyre pressure monitor module
As mentioned above, service is first class and I am always treated well when visiting show rooms with great customer service
Took 1 month and 15 days to get my repair done. Was given wrong and false information and when I challenged this was informed it wasnt what he said! Not given regular updates
Job carried out as detailed and explanation of work carried out.
Always get an excellent service from this dealership
See above ,not impressed I'm sure my two sons and husband would not have this treatment.
Very satisfied,they managed to do the work on a saturday ,
As usual very happy with all my enquires on that day.
THIS WAS ONLY AN EXCERCISE TO GAIN MORE BUSINESS FOR JOHN CLARK, THIS WAS NOT A SERVICE !!!
Service separtment staff excellent
The only reason not 5 was the car setting on lights was not returned to automatic and when driving through a tunnel it was a surprise to me why the lights hadnt come on and I wondered what was wrong, but fortunately I twigged in time.
Received a courtesy car, I started the car warning lights on Fuel light on (5 miles remaining in tank,) no windscreen washer fluid, mud inside. After car received MOT i was told it was all good. Then MOT cert showed repairs required. Not highlighted
As above. Experience rubbish.
As above, premium service.
Craig Stewart another customer adviser at John Clark Dundee is the only reason I have scored a 3 and not 1, he apologised on behalf of Lyndsey saying he was sorry about her behaviour. Craig has always been, in my experience courteous and polite.
Went very smoothly. Car handover very thorough.
Purchase and delivery straightforward. Extremely happy with purchase of car.
My salesman George kept me informed from start to finish on updates about my car, via phone and email he even took and replied emails on his days off work and called me back after finding answers to my questions, Ive never come across this before
from firstly waking in the door to picking up my car the service I received in my opinion cannot be bettrered
On collection day. I was met at the door by George Anastassiou, offered coffee, and had sufficient time to complete the necessary paperwork.George came out to the car, after checking my return vehicle.He gave clear and concise instruction. Thanks!
The attention to detail was excellent, everything explained, the staff were very professional and courteous
It seemed to take a long time to settle finance on my traded in vehicle even when it was up for sale at the garage. I was also promised my deposit returned on receipt of new car but this and the finance on old car took almost 2 weeks
Issues regarding pre delivery work not being completed as requested. Raised issue with dealership but no resolution after 5 days
My car had been sourced from a garage down south and were a week late in getting it to us.
All staff I dealt with knew their jobs and provided a high class service
The Mobility Specialist kept us up to date on the delivery time with regular phone calls. When the car was ready for collection (George Anastassiou) enthusiastically phoned to organise a hand over date. Hand over was friendly and professional .
Contact was excellent and everyone I felt with was professional.
Excellent service from John Clark Tayside
John Clark Tayside
Dundee
