John Clark did a very good job, especially since, it appears, this was the first time they have fitted a cycle carrier.
didn't help me at all!!drove off with a flat tyre as cost was way too high. Audi will price match
Warranty expires in one month from date of service. No warranty inspection suggested. Brake fluid change due within 7 days of service being completed - no discussion offered on whether this could be completed during inspection. Noted on paperwork.
Stevie was fantastic as always.
Would be completely satisfied if the service department would get back to me with a price and date to get booked in to fix the rattling shield behind the passengers wheel. Tried to call twice last week and told someone would phone back.
No issues with the service and information given.
no hassle I was told my car repair would take an hour which was spot on
Didn't get a video clip with security check of my vehicle. Previous service got it. Is the company policy changed?
1. Surprised at the price. 2. Dropped car at 0900 - returned to pick up, at 1715 - not ready waited 30 minutes. 3. Customer service somewhat lacking
There was a huge amount of confusion of contracts. Several mistakes were made by the centre at great inconvenience to myself.
Responsive to my request and timely work
A very positive experience, staff on the whole very personable and helpful. One criticism has been the absence/delay of promised phone call backs.
as i have said above my car went in for service after 12,000 miles after less than a year from new despite service being 18,000 or two years but showed up on computer needing service which i was told because of the way it was driven
Great car great company whole buying procedure went very well .
Brought my car in to have a minor fault examined to determine whether it would be repaired under warranty. Was told I'd receive confirmation of the decision within a week. One month later still no word, I had to call several times to get an answer
They know what they are doing. They translate the technical issues into customer speak and manage expectations very well.
Organised a courtesy car at short notice. Appreciated
See answer to Q 1question
John Clark has been very professional and apologetic, which I appreciate. However, there has been a series of errors as consequence of fixing a pre-delivery inspection detected fault, that fix led to the next error and that fix then next and so on.
The customer care shown by both the advisor who dealt with me and the driver of the pick up van should be commended. They were both very professional, this should extend to the advisor I mention earlier
Problem rectified at no charge, not their problem
Had to remind service department that vehicle had service inclusive and therefore initial bill presented was vastly inflated compared to the amount due.
Linzi was professional and friendly
Very poor customer service.
They kept me informed and stuck to the timings given
The service was carried out promptly with no problems while I waited
Everything went according to plan
This Dealer has consistently poor service.
Again excellent customer service
easy to deal with, good customer service and communication
Promises made and not kept,still waiting on promised rear load liner.
Good communications and clear understanding of what is happening. Similar to the above, I never give "perfect" marking. My car valetting must have been overlooked, with dried water marks left all over the outer body and residue left in the boot.
Service advisor Linzi was vary helpfull
Arrived for a 9:30 appointment to be told it had been booked as 10:30. The girl on the desk and workshop foreman were able to rearrange someone else to allow my appointment to be done at 9:30. Call centre error could have had poor consequences.
Technicians did a good job. Customer-facing staff did not. When I booked the car in I said it was due a major service and spark plugs (among other things) were needed. Yet they were not ordered, causing a day's unnecessary delay.
It was average, didn't find the staff very friendly (apart from the salesman who was trying to sell me a new car) and was told I'd get an email when the car was ready to collect..that never happened.
Told that a small dent on bodywork had been repaired..... drove 20 miles to dealership to collect my car.... the dent was exactly as I left it.!
Liam and Craig were efficient and helpful.
customer waiting times for service is very slow and poor. Waiting on a response when calling for updates was non existent. Told to wait till customer service available. Never called back out of 5 calls I made. Sales people idle when can be assisting
The car was quick to arrive once we ordered it and it was everything and much more than we could ever say. Thank you very very happy with everything
Service from John Clark BMW in Dundee during my purchase was superb from start to finish. Special thanks to Glenn MacIntosh who sourced my vehicle and was brilliant to deal with throughout the transaction.
Polite, business like and professional salesmen and the car was impeccably prepared and ready ahead of time. It is like travelling business class compared to economy.
The salesman, George, kept us fully up-to-date every step of the way from ordering the car to taking delivery and making sure we were fully satisfied and acquainted with the vehicle prior to driving away.
The sales team helped us throughout the transaction.
Everything was excellent about my experience.
car arrived early and everything went to plan
Poor communication after deposit taken, constantly having to chase for information, ignored emails, sometimes did not return calls, delayed delivery, rushed to get finance docs and insurance before delivery next day, and poor quality of valet.
John Clark Tayside
Dundee
