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Service carried out professionally indeed
Always difficult to get connected to a service agent.
What they did to the car was excellent. Again cost. also I miss understanding about one part of the service. My wife had to pay extra for the car back for a brake fluid change, which she was told I had authorised, when in fact I had ask for a quote
Always very helpful.
Cost of labour to replace 2 suspension arms and a ball joint at £324 with an extra £177 for wheel alignment seems excessive.
I called to get my car booked in for a service ..waited 3 days ..then had to call back! As nobody returned my call.
All was done on time. I was informed during the day of the state of the car through a video that was very clearly explained and was given the opportunity to decide which repairs should be done through a clear Web form.
Everything was great! Super friendly and courteous people.
Hassle free courteous and friendly
Courtesy vehicle took me to the retail park nearby and when I returned on a very wet morning, there was a nice coffee and a comfortable seat.
Done as informed
Everything went very smoothly and staff very courteous.
When car was returned it had been washed and vacuumed
They attempted to charge me for fixing condensation in a light which they had fitted the previous month. I was told this would be looked into and fixed under warranty but have not heard back from them. Their customer Service is lacking.
Noting what was said previously but adding to that being that all members of staff i either dealt with over the phone or in the showroom where polite and dealt with any quries i had in a professional manner.
No phone calls to update me as promised, and calls not returned when I made contact. Also, only dirty coffee cups first thing in the morning - just when you need a coffee!
Car is lovely, but would have negotiated harder if Id known about the accident repair.
I was quoted £300 to replace 3 of the tyres when it was in for the service and when I contacted the branch about the speeding penalty I was given a poor excuse for it happening and not so much as an apology. I am still waiting to hear back from them.
Very satisfied.....i arrived back to collect my car earlier than expected.....the service desk staff immediately went to get an update on when my car would be ready...... It made me feel a happy customer.
Car is still making suspension noise
Good service, but charged full hour for fault investigation not rectified within hour so will be charged again when fault repaired
Service was good, car was only half washed on return
Staff were very attentive
Service desk staff are always helpful and do their best to get car booked back in.
No attempt made to go through the mechanics service report or present in any way; it was just left on the passenger seat. Struans Toyota who service our other car are more professional. All documents including the report are presented in a folder.
There was a slight mishap with my phone number but the centre sorted this without an issue
see above full answer
It was easy to deal with the dealer.
Excellent customer service
As per the previous comment service was excellent.
The MOT was carried out quickly and professionally
Was a bit worrying when it took several calls for them to locate my vehicle. They couldn't find it from my name or registration, and had to finally locate it from my postcode?
Very efficient and helpful
Let down again by dirtiness of seat and floor mats after visit, oil on both and gas been mentioned at previous surveys very dissapointing
Delighted with the service offered and given.
Staff were helpful
Nothing is a problem
Comfortable surroundings, all work completed on time and the free health check was much appreciated including videos etc which are very helpful. The engineers discovered a puncture which I was not aware of..
I have a tire policy and it's a pain claiming the money back
Slow. Kept us waiting an inordinate length of time to see a sales rep and then also while discussing the car. Did not have the car I wanted to try. Excessively and obtrusively persistent in phoning me despite my asking several times not to be called
Nothing is ever to much of a hassle, staff always keen to please the needs of the customer
Excellent team. Great communication.
Kept me in touch with what was happening
£300 is too much for an oil and filter change
Everything done to my satisfaction and i have no complaints
So easy and sale team fantastic
Good all round service from start to finish
The purchase was clear and handled professionally by Iain Cooper
Everything was organised beforehand. Just a small amount of paperwork to complete.
Good customer service
Kevin our sales was fantastic and looked after us very well through the hole experience.
Almost perfect - just forgot to put the BMW protect x aftercare products in the car after I purchased ProtectX. I've still to go and pick them up since I live 30 miles outside of Dundee.
I cannot praise Dundee BMW enough. The staff are excellent at their job!
Amazing from the get go!
Fantastic service fantastic car
Helpful, honest, all options explained
The whole process was a pleasure from the first time I stepped inside the showroom until the time I drove out in my new G20. Every aspect of the sale was handled in a very friendly and professional manner.
John Clark always provide me with a first class service
Pleasant and easy experience
Salesperson could not have done more and car was presented in pristine condition.