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job completed to my satisfaction. well treated during the visit. good hospitality on site
Reception excellent and informative. Well looked after during wait. Video of service excellent
Tayside is not my main BMW service partner...but the job was taken on immediately and completely sorted
No issues and all very well organised
Car delivery service returned completed and washed is great
Pleasant staff, no complaints, fixed the problem I booked it in for under warranty. Happy with service received.
My car was not ready until one hour after the expected time but work was completed to the expected quality.
Good service, friendly staff. Service completed as required and in a timely manner.
Car was ready when I was told it would be
Did exactly what they said in the time frame described at the start of communication
Always exceeds expectation
Great service, no problems at all.
Always go the extra mile, have used for many years without dissapointment.
Very good service, very nice place. They even cleaned my car inside and out. It was really a nice experience, thank you.
Easy transaction from start to finish
everything as always was explained and nothing done without permission
All the things that I asked for were done,
I was very satisfied.
Service was exceptional from start to finish
good service and communication
Was offered a service plan and after considering the service cost and future service costs, it turned out to be good value.
Quick, efficient and thorough
You have good staff, simple but very effective!
The service manager handed over my car to me and asked if there was anything else he could help with I thought thus was excellent
Great customer service
Everything went as planned
Very good nice pleasant staff.
All work fully explained and very helpful staff
The dealer matched an online offer and assisted with a convenient appointment. They stated my service promptly and completed in good time. Car was returned pristine. Staff were friendly and efficient
Seamless experience - one comment, the online booking system allows you to book appointments which don't exist (from 07:30 in the morning)
Felt welcome and looked after
The attention shown by Mr Kennedy was second to none. He is an example to others.
Good and courteous service provided.
Every minor detail was addressed. From online booking right through to collection, safety (Covid-19) protocol and attention to detail was spot on. The service adviser was knowledgeable and polite answering questions and very professional.
Technical solution agreed within minutes and revisit scheduled once the replacement part was sourced.
Again met all of my expectations
Very professional staff.
Did everything asked
Everything was completed on time and to my satisfaction. Good communication throughout too
Had to book car in again as there wasn't a part available at the time but still doesn't detract from the excellent service
Easy arranged, simple pick up drop off
I really liked the video diagnostics and communication from John Clark BMW Tayside, the whole experience was great and the team where a pleasure to deal with.
There were no issues throughout the process
Obviously there was a delay due to COVID but i understand completely and no fault can be put on BMW
Manager Michael Robertson made the whole experience very seamless.
Everything was friendly, courteous, I was kept up to date and my salesman went the extra mile as did his manager.
The BMW centre was a superb experience from when I entered and temperature tested straight through to the friendly sales man
The team were fantastic from start to finish
Very satisfied throughout my visit. Looked after very well by Sales Person Lee Finnagan. Treated in a very professional friendly manner during negotiation of purchase. When car arrived Lee took plenty of time going through all the features of the c
No problems with purchase or delivery
Lovely comfortable environment
Very friendly with no hard sell.
Didn't achieve top score due to some misinformation regarding the new car purchase. All done on line within showroom but there were a few specification issues at the time of purchase that were missed/overlooked. Other than those - all good.
I was kept up to date on progress and didn't need to wait long for car to arrive
Very good, everything was performed as promised and communications were effective considering COVID issues as well, well done good experience
Clear advice/information and the effort to satisfy the client was impressive.
There's not much you can do with the virus around the emails on how to work the car helped out the rest was straight forward.
Good customer service.
Extremely happy. The Dundee dealership investment has improved the customer experience in terms of the showroom and customer are for sales. Lots of parking which is a great improvement and I can comment as a long standing customer .
I purchased the vehicle from a dealership 300 miles from where I live after completing a PX valuation request. The experience with John Clarke was more natural than my previous experiences with dealerships closer to my home. Worth the travel.