Not for the first time has communication been lacking. AC requires recharge to cure no air coming from vents after 45 mins. John Clark half a day and £150. Grassicks 60 to 90 minutes and £79.99.
Courtesy car was agreed before. When arrived at franchise, no courtesy car was available. We wasted our fuel. The next day, a representative came to our house in a car which had
Dundee excellent. Very helpful and explained fully what they did. As I didn't stay nearby had to use local dealers who unfortunately were very poor.
On returning back to the showroom,I got told the car was waiting on parts for the service which should have been on site as knowing it was a major service, that they were not arriving until an hour after I got back, waited from 1.30 until 4 pm, ????
Service and communication have been extremely poor. Severe lack of understanding at service desk by staff and little support given by colleagues.
There was nothing to complain about
I think they rely on the BMW brand rather than try to provide a high quality service experience
I would like service desk to ask what type of car to use when mine was in to have fault attended to.
Unfortunately on receiving the vehicle back it had developed an unforeseen problem mainly a coolant leak due to a cracked pipe.
No follow up after drop in
Not great but response from sales manager following my concerns reasonable and polite
The Service Adviser was new to the job and therefore inexperienced and I have taken this into account in my comments.The issue is that she hadn't received sufficient training to do the job she was tasked with and this is a BMW management issue.
I have been a loyal customer for 12 years and this time when my car was returned, it was at best ,a quick not even thorough ,footwell hoover !! In the past my cars have always been returned with a full valet . My car isn't isn't that untidy!! Poor
X5 booked for brakes, dropped in morning 9am, video sent at 13:30, then could not get car back to me as per agreed time, had to wait until next day, then told they would drop back to my house and collect courtesy car, I had to chase, chase then get m
Poor communication, work not completed in time
Excellent service and friendly staff
Its courtesy and efficiency of staff who are very professional and well trained.
We were told the car needed service after one year which was costly and nothing was wrong with it. It was not properly cleaned
As above regarding the brake cleaning, everything else I was happy about.
They are in general very good. Some of the communication has been a bit hit and miss. Also I was once left without transportation, as they didn't have one of the parts for a service, and I wasn't informed until too late, with no courtesy car offered
Have had a lot of issues with the Dundee garage over the last year. None resolved satisfactorily
I was told I would be picked up by the 9:30am mini bus but this didn't happen so after phoning they said they would send someone. This made me one hour late for meeting I had planned for the day.
Good service pity it took two visits to resolve issue
John Clark did a very good job, especially since, it appears, this was the first time they have fitted a cycle carrier.
didn't help me at all!!drove off with a flat tyre as cost was way too high. Audi will price match
Warranty expires in one month from date of service. No warranty inspection suggested. Brake fluid change due within 7 days of service being completed - no discussion offered on whether this could be completed during inspection. Noted on paperwork.
Stevie was fantastic as always.
Would be completely satisfied if the service department would get back to me with a price and date to get booked in to fix the rattling shield behind the passengers wheel. Tried to call twice last week and told someone would phone back.
No issues with the service and information given.
no hassle I was told my car repair would take an hour which was spot on
When we collected the car a lot of time was spent taking us through the controls of the car band we were given every opportunity to ask questions. At no time did we feel hurried or rushed.
The car was quick to arrive once we ordered it and it was everything and much more than we could ever say. Thank you very very happy with everything
John Clark Tayside
Dundee
