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No attempt made to go through the mechanics service report or present in any way; it was just left on the passenger seat. Struans Toyota who service our other car are more professional. All documents including the report are presented in a folder.
There was a slight mishap with my phone number but the centre sorted this without an issue
It was easy to deal with the dealer.
see above full answer
Excellent customer service
As per the previous comment service was excellent.
The MOT was carried out quickly and professionally
Was a bit worrying when it took several calls for them to locate my vehicle. They couldn't find it from my name or registration, and had to finally locate it from my postcode?
Very efficient and helpful
Let down again by dirtiness of seat and floor mats after visit, oil on both and gas been mentioned at previous surveys very dissapointing
Nothing is a problem
Delighted with the service offered and given.
Staff were helpful
I have a tire policy and it's a pain claiming the money back
Comfortable surroundings, all work completed on time and the free health check was much appreciated including videos etc which are very helpful. The engineers discovered a puncture which I was not aware of..
Slow. Kept us waiting an inordinate length of time to see a sales rep and then also while discussing the car. Did not have the car I wanted to try. Excessively and obtrusively persistent in phoning me despite my asking several times not to be called
Nothing is ever to much of a hassle, staff always keen to please the needs of the customer
Kept me in touch with what was happening
Excellent team. Great communication.
£300 is too much for an oil and filter change
Everything done to my satisfaction and i have no complaints
I had just bought the car maybe 2 months ago and the front bumper paint liquor has started to peak of the front bumper. I was told it was covered under 12 year warranty but then was told it might not be as it could t have been painted before.
Excellent customer service and assistance
Good service and finished quicker than expected. One slight issue was the resetting of the service alert on the dash which I had phoned about wasn't done. I should have checked on the day.
Very helpful and friendly staff, always kept me up to date on my cars progress whilst it was on for its service. Courtesy car was good as it let me get to work.
part was either ordered incorrectly or dispatched incorrectly resulting in 3 visits over the same week
Nick is always helpful and apart from an issue with a chip in the grill, the experience was great
Staff really helpful and easy to book car in
Completely satisfied with the level of service and product knowledge
From my own recent experience.
Quality of work and time to do the job was excellent for both the body shop and the service dept ( my car went to both )
John Clark won't honour warranty due to modifications on car. Installed pre purchase by bmw!
Again, our expectations were met.
no communication to explain what was happening- had to call 2x on Mon before eventually was given a reasonably satisfactory answer-
Efficient repair and car ready earlier than expected!
Excellent support and Communication
Not for the first time has communication been lacking. AC requires recharge to cure no air coming from vents after 45 mins. John Clark half a day and £150. Grassicks 60 to 90 minutes and £79.99.
Courtesy car was agreed before. When arrived at franchise, no courtesy car was available. We wasted our fuel. The next day, a representative came to our house in a car which had
Dundee excellent. Very helpful and explained fully what they did. As I didn't stay nearby had to use local dealers who unfortunately were very poor.
Service and communication have been extremely poor. Severe lack of understanding at service desk by staff and little support given by colleagues.
On returning back to the showroom,I got told the car was waiting on parts for the service which should have been on site as knowing it was a major service, that they were not arriving until an hour after I got back, waited from 1.30 until 4 pm, ????
There was nothing to complain about
I think they rely on the BMW brand rather than try to provide a high quality service experience
I would like service desk to ask what type of car to use when mine was in to have fault attended to.
Quality of service
No follow up after drop in
Unfortunately on receiving the vehicle back it had developed an unforeseen problem mainly a coolant leak due to a cracked pipe.
Not great but response from sales manager following my concerns reasonable and polite
The Service Adviser was new to the job and therefore inexperienced and I have taken this into account in my comments.The issue is that she hadn't received sufficient training to do the job she was tasked with and this is a BMW management issue.
I have been a loyal customer for 12 years and this time when my car was returned, it was at best ,a quick not even thorough ,footwell hoover !! In the past my cars have always been returned with a full valet . My car isn't isn't that untidy!! Poor
X5 booked for brakes, dropped in morning 9am, video sent at 13:30, then could not get car back to me as per agreed time, had to wait until next day, then told they would drop back to my house and collect courtesy car, I had to chase, chase then get m
Excellent service and friendly staff
Poor communication, work not completed in time
I cannot praise Dundee BMW enough. The staff are excellent at their job!
Amazing from the get go!
Helpful, honest, all options explained
The whole process was a pleasure from the first time I stepped inside the showroom until the time I drove out in my new G20. Every aspect of the sale was handled in a very friendly and professional manner.
John Clark always provide me with a first class service
Pleasant and easy experience
Salesperson could not have done more and car was presented in pristine condition.
First class ...offer of refreshments ....continually reassured about short wait ,that someone would be with us soon and they were