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The car was collected and repaired then returned cleaned without any issues I like things to be straightforward !
Extremely competent at all aspects.
Contact good, updates good, and accommodating with my requests.
Good friendly staff, helpful and knowledgeable, always trying to help and most of all quality workmanship
Staff were very helpful and polite
I was kept updated at all stages of the service process. Car pickup from home worked very well and went smoothly.
Great experience except parking.
Good customer service and communication.
Picked up car and returned to my house
Impeccable service and polite staff
Always get reliable service. We were extremely satisfied with the assistance provided when ordering our new car
Never had any issues
Carried out the work required with my troubled BMW
Very satisfied after taking my bmw to a different garage when I 1st got it that was a bad experience but now after going to John Clark it has been so much better
Kept informed of service progress and action required. Telephoned when car ready. Payment also done on phone. Collecting easy and staff very polite and welcoming
BMW has a good service
Could not ask for more
They did a very professional job
Very pleasant staff under difficult circumstances due t9 the COVID virus but everything dealt with very professionally from start to finish - And given a nice courtesy car a BMW 340m sport which made my day
Alphonso Edwards always goes above and beyond, he even offered to sleep outside my house (a little odd) to collect my car for servicing.
The Service Department at John Clark in Dundee is excellent. Always happy to help and discuss the work done.
Really just the same as above. Difficult situation to operate in with adaptations yet you maintain the 5 star customer service.
Very professional and helpful
Service was carried out quickly and efficiently and the car was cleaned when picked up. Thank you.
Friendly efficient service.
Staff are always friendly and very helpful.
Faultless in every part of my visit
Informative video of check up.
Overall the service and experience was good.
Feel looked after
First class service and video check
Excellent from start to finish and i would recommend Colin to anyone for buying a car through
There's nothing that could have been done better.
Prompt and courteous
Prompt and easy.
All the staff I dealt with were efficient yet friendly and the courtesy car was also excellent. I received loads of information about the repair and a very useful video'd walk around as part of a health check.
The service remains high. Time is taken to understand the cleints knowledge of mechanical workings and then carefully translate the identified faults into understandable context, time and cost. This manages expectation.
Quick and easy, everything done on time and no issues.
Social distancing in place. Friendly service team
Great service and very easy to deal with. Couldn't be more helpful
I was extremely satisfied with my overall experience. Friendly and welcoming staff who made my time spent calm and relaxed. Allowed time to think with no pressure.
All arranged by e/mail
Despite the ongoing pandemic service was of a high standard
Very attentive and personal approach. Always very professional and very quick to respond to any queries. Took time to ensure all products were fully explained and offered.
Colin is FANTASTIC at his job kept me up to date at every point.
From my first enquiry I have received the best service I could ask for and my needs have been carried out in a very personal and professional manner
Very easy to deal with, although they were busy and short staffed.
Everyone I dealt with was helpful, didn't waste time and were straightforward to deal with
Excellent, feel good experience as described in my last answer. Hope this is helpful. Delighted with everything.
The members of staff that dealt with me helped me with all of my questions throughout the process. They explained everything in detail and the communication was brilliant
Communication and customer care was great from first contact of ordering car to collecting car
Hassle free and excellent Covid precautions in place
This part was both pleasant & efficient. Well looked after & ended up with my BMW 3 months earlier than expected .
Colin gave me the confidence to buy a car again from John Clark
Colin made the process extremely easy, start to finish.
Tried really hard to make us a good offer on car to secure sale and I was happy with the effort went too. Car was delivered on time and bmw turned around getting it ready quickly so I could take the car away timely
The car was purchased over the phone and everything done online which worked well. I thought Stuart Jack was easy to deal with and handled things really well ensuring the order went smoothly and ensured that all my chosen extras were on the new car.
They were in constant contact about the process and where we were up too.
Colin made sure the sales process was effortless.