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Great customer service
Everything went as planned
Very good nice pleasant staff.
All work fully explained and very helpful staff
The dealer matched an online offer and assisted with a convenient appointment. They stated my service promptly and completed in good time. Car was returned pristine. Staff were friendly and efficient
Seamless experience - one comment, the online booking system allows you to book appointments which don't exist (from 07:30 in the morning)
Felt welcome and looked after
The attention shown by Mr Kennedy was second to none. He is an example to others.
Good and courteous service provided.
Every minor detail was addressed. From online booking right through to collection, safety (Covid-19) protocol and attention to detail was spot on. The service adviser was knowledgeable and polite answering questions and very professional.
Technical solution agreed within minutes and revisit scheduled once the replacement part was sourced.
Very professional staff.
Again met all of my expectations
Did everything asked
Everything was completed on time and to my satisfaction. Good communication throughout too
Had to book car in again as there wasn't a part available at the time but still doesn't detract from the excellent service
Easy arranged, simple pick up drop off
I really liked the video diagnostics and communication from John Clark BMW Tayside, the whole experience was great and the team where a pleasure to deal with.
There were no issues throughout the process
Work done was to a high standard and the receptionist was very helpful and polite
In spite of the fact that John Clark had been in new premises for only three weeks, Covid rules and regulations were complied with and we were dealt with in a very satisfying manner.
Quick efficient service and no issues
Found no fault
Very impressed with the new dealership. Very professional service staff
Salesman was extremely helpful and made the deal easy
Good services, Tea and coffee available everything very easy to find.
I was very satisfied with the service, thank you.
Brilliant service, great staff and very helpful.
Everything I expected of a BMW dealership
Very good service at an awkward time
I'm satisfied as problem appears to have been fixed and I appreciated the health check video that Ryan took where he clearly explained the issue I was having and the steps taken to resolve it.
As always everything explained fully Work completed on time and car returned washed and hoovered
Service done to spec, car cleaned, prompt service.
The staff were helpful and quick to respond. They seem well set up to deal with the fun of covid and the new showroom has lots of nice things to look at.
Safe COVID friendly set up within new showroom service centre
Good COVID procedures and dealt quickly with the issue
Sorted out my problem quickly and efficiently
All done as requested
The staff were outstanding. Peter Stuart provided outstanding service as did the guy called Drew in the workshop.
Job complete on time
Very thorough mot with recommendations. All taken on video.
everything carried out quickly and on time
go out their way to make it easy for me, collect the car and return when completed, always keep me informed in the event of any issues and timeframes for resolving the issues.
Video shows you exactly what work is required
Options to drop off or pick up my car from home if needed. The receptionist was really keen to make it simple and convenient for me to have the work done on my car
Fab customer experience. Helpful collection and delivery.
The service provided could no be faulted and the staff were most helpful
New tire not available , had to return following day to sort the problem out, otherwise all OK!
They don't keep your car longer than they have to which is refreshing, no more battling through the 5pm traffic to go & collect my car.
Friendly and helpful staff who made sure everything was explained to my satisfaction.
Very good, everything was performed as promised and communications were effective considering COVID issues as well, well done good experience
Clear advice/information and the effort to satisfy the client was impressive.
There's not much you can do with the virus around the emails on how to work the car helped out the rest was straight forward.
Good customer service.
Extremely happy. The Dundee dealership investment has improved the customer experience in terms of the showroom and customer are for sales. Lots of parking which is a great improvement and I can comment as a long standing customer .
I purchased the vehicle from a dealership 300 miles from where I live after completing a PX valuation request. The experience with John Clarke was more natural than my previous experiences with dealerships closer to my home. Worth the travel.
I was greeted in a socially distanced manner, made feel welcome, then taken to their handover bay where my car was presented looking stunning. Again, the process was so easy.
Nothing was too much bother!!
The car was in the glass garage all ready to go upon arrival. Completing the paperwork and getting the app downloaded was quick and easy. All BMW staff were very polite and helpful.
Staff at Dundee bmw made my experience smooth and exciting
Very pleasant staff Couldn't do enough for us Car looked amazing
Very quick response to my initial email enquiry. Friendly and helpful service but never pushy. Good advice re options. Negotiation on deal was straightforward, open and honest. Communications between order and delivery were good.
Really impressed with the system and process for taking delivery of the vehicle during lockdown. Process was informative but never compromising the safety of myself or the staff
So relaxed and stress free - never had that before in any other garage!
Easy to deal with and kept updated throughout.
Friendly service from knowledable people who seem genuinely interested in getting the right product for you.
Sales and pick up experience were both very good. Admin...........not so good.
Good communication and a jovial easy to speak to salesman made it a pleasure to do business with.
Great customer service
Excellent service from Scott Gray
I felt like got a good deal and the staff were nice and friendly.
First class service from the initial contact right through to picking the car up.
The vehicle deal was handled very quickly and efficiently.
Zero complaints, catered to all questions and requirements