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ABOUT JOHN CLARK TAYSIDE.

Find out more about what we do and our team.

Meet the team

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Mhairi-Claire Simpson

Service Manager
  • Years at the dealership 1
  • Years in the industry 25
  • Department Service

Graham Allan

Parts Manager
  • Years at the dealership 22
  • Years in the industry 23
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

John Clark did a very good job, especially since, it appears, this was the first time they have fitted a cycle carrier.

Service

didn't help me at all!!drove off with a flat tyre as cost was way too high. Audi will price match

Service

Warranty expires in one month from date of service. No warranty inspection suggested. Brake fluid change due within 7 days of service being completed - no discussion offered on whether this could be completed during inspection. Noted on paperwork.

Service

staff were welcoming

Service

Quick and efficient

Service

Stevie was fantastic as always.

Service

Would be completely satisfied if the service department would get back to me with a price and date to get booked in to fix the rattling shield behind the passengers wheel. Tried to call twice last week and told someone would phone back.

Service

No issues with the service and information given.

Service

no hassle I was told my car repair would take an hour which was spot on

Service

Didn't get a video clip with security check of my vehicle. Previous service got it. Is the company policy changed?

Service

1. Surprised at the price. 2. Dropped car at 0900 - returned to pick up, at 1715 - not ready waited 30 minutes. 3. Customer service somewhat lacking

Service

There was a huge amount of confusion of contracts. Several mistakes were made by the centre at great inconvenience to myself.

Service

Responsive to my request and timely work

Service

A very positive experience, staff on the whole very personable and helpful. One criticism has been the absence/delay of promised phone call backs.

Service

as i have said above my car went in for service after 12,000 miles after less than a year from new despite service being 18,000 or two years but showed up on computer needing service which i was told because of the way it was driven

Service

Great car great company whole buying procedure went very well .

Service

Brought my car in to have a minor fault examined to determine whether it would be repaired under warranty. Was told I'd receive confirmation of the decision within a week. One month later still no word, I had to call several times to get an answer

Service

They know what they are doing. They translate the technical issues into customer speak and manage expectations very well.

Service

Organised a courtesy car at short notice. Appreciated

Service

See answer to Q 1question

Service

John Clark has been very professional and apologetic, which I appreciate. However, there has been a series of errors as consequence of fixing a pre-delivery inspection detected fault, that fix led to the next error and that fix then next and so on.

Service

The customer care shown by both the advisor who dealt with me and the driver of the pick up van should be commended. They were both very professional, this should extend to the advisor I mention earlier

Service

Problem rectified at no charge, not their problem

Service

As above

Service

Had to remind service department that vehicle had service inclusive and therefore initial bill presented was vastly inflated compared to the amount due.

Service

Linzi was professional and friendly

Service

Very poor customer service.

Service

As above

Service

They kept me informed and stuck to the timings given

Service

The service was carried out promptly with no problems while I waited

Service

Everything went according to plan

Service

This Dealer has consistently poor service.

Service

Again excellent customer service

Service

easy to deal with, good customer service and communication

Service

Promises made and not kept,still waiting on promised rear load liner.

Service

Good communications and clear understanding of what is happening. Similar to the above, I never give "perfect" marking. My car valetting must have been overlooked, with dried water marks left all over the outer body and residue left in the boot.

Service

Service advisor Linzi was vary helpfull

Service

Arrived for a 9:30 appointment to be told it had been booked as 10:30. The girl on the desk and workshop foreman were able to rearrange someone else to allow my appointment to be done at 9:30. Call centre error could have had poor consequences.

Service

Technicians did a good job. Customer-facing staff did not. When I booked the car in I said it was due a major service and spark plugs (among other things) were needed. Yet they were not ordered, causing a day's unnecessary delay.

Service

It was average, didn't find the staff very friendly (apart from the salesman who was trying to sell me a new car) and was told I'd get an email when the car was ready to collect..that never happened.

Service

Told that a small dent on bodywork had been repaired..... drove 20 miles to dealership to collect my car.... the dent was exactly as I left it.!

Service

Liam and Craig were efficient and helpful.

Service

customer waiting times for service is very slow and poor. Waiting on a response when calling for updates was non existent. Told to wait till customer service available. Never called back out of 5 calls I made. Sales people idle when can be assisting

Service

The car was quick to arrive once we ordered it and it was everything and much more than we could ever say. Thank you very very happy with everything

Sales

Service from John Clark BMW in Dundee during my purchase was superb from start to finish. Special thanks to Glenn MacIntosh who sourced my vehicle and was brilliant to deal with throughout the transaction.

Sales

Polite, business like and professional salesmen and the car was impeccably prepared and ready ahead of time. It is like travelling business class compared to economy.

Sales

The salesman, George, kept us fully up-to-date every step of the way from ordering the car to taking delivery and making sure we were fully satisfied and acquainted with the vehicle prior to driving away.

Sales

The sales team helped us throughout the transaction.

Sales

Everything was excellent about my experience.

Sales

car arrived early and everything went to plan

Sales

Poor communication after deposit taken, constantly having to chase for information, ignored emails, sometimes did not return calls, delayed delivery, rushed to get finance docs and insurance before delivery next day, and poor quality of valet.