Loading...

ABOUT JOHN CLARK TAYSIDE.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Mhairi-Claire Simpson

Service Manager
  • Years at the dealership 1
  • Years in the industry 25
  • Department Service

Graham Allan

Parts Manager
  • Years at the dealership 22
  • Years in the industry 23
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was average, didn't find the staff very friendly (apart from the salesman who was trying to sell me a new car) and was told I'd get an email when the car was ready to collect..that never happened.

Service

Told that a small dent on bodywork had been repaired..... drove 20 miles to dealership to collect my car.... the dent was exactly as I left it.!

Service

customer waiting times for service is very slow and poor. Waiting on a response when calling for updates was non existent. Told to wait till customer service available. Never called back out of 5 calls I made. Sales people idle when can be assisting

Service

Liam and Craig were efficient and helpful.

Service

The car was returned to me with bird droppings all over the car When I pointed this out to the service department they had the car washed but this was v disappointing as I valet the car myself every week and keep it clean all the time

Service

No curtesy car available. Works not completed within time. Ambiance of the wairpting area whist waiting on my car, you don't expect to staff bickering in front of customers.

Service

I would have given a 5 for the service experience as that was absolutely fine. However I was advised of a proposed service plan for the cost of future services which I declined as £figures didn't add up, questions not adequately answered

Service

All was good but it did take quite a while to get the car back at the end of the day.

Service

Would not refurbish my wheels

Service

The dealership have been fantastic lately while I've been in waiting on my car. With my children and while I was working making sure we were ok and ensuring we had refreshments and everything we needed. The car was fixed and sorted efficiently.

Service

1 1/2 hours quoted, that was what it took.

Service

Staff made me feel welcomed every time

Service

See above. Plus paying over £600 for a single tyre and an oil change that took four days to complete with no loan car offered or available. Upon return my car had not been cleaned...for that price I would be expecting at least a clean car.

Service

simple service and MOT no hassles

Service

Substantial,indeterminate delay in car being picked up for service Otherwise no problems at all

Service

The Staff answered all questions asked.

Service

Efficient service

Service

Fantastic service

Service

Bonnet of car not secured correctly after picking up from dealership, car more dirty after valet prior to service.

Service

Contacting customer again

Service

Poor communications.

Service

Craig and Lindsay from the service team looked after me from start to finish and everything was exactly as they said it would be

Service

Was advised that my brake pads are down to 5 or 6mm. I thought they might have discussed this with me re time to replace cost etc

Service

Service advisor unwilling to help price repair job. Car going to another garage for repairs!!

Service

Requested a larger courtesy car and that was no problem, didn't pay a penny for this service! Still awaiting a response to an email, regarding touch up paint sent after the car had been collected.

Service

Humourless, severe staff. A smile here and there wouldn't go amiss.

Service

Everything done promptly.

Service

Terrible customer service from the service department

Service

Car was in and fixed in Good time

Service

Great atmosphere

Service

Car returned after 3 days unwashed, not hovered and dirt and scores on inner door casings. Not advised when car was ready and I called one night to be told it was ready. Price exceeding what I had been told on phone at time of authorisation of repair

Service

Car was dealt with very promptly and service team were very helpful.

Service

Never rang me back (rang 4 times with a query)

Service

Staff were very helpful and we were looked after whilst waiting on the car being services

Service

Very helpful and great communication

Service

Purely based on the service

Service

The outcome from the visit was a recommendation that changing the tyres to a different type, may help the problem? (The present tyres have only covered 8000 miles!) So the problem remains unresolved!

Service

Because the car came back not very clean few dirty marks on the dash and the doors inside and passengers seat and windscreen all smeared inside. I have had Bmw for years and they always came back very clean like a showroom finish.

Service

Problem not solved

Service

I said when I dropped off the car in the morning that they need not do the brakes but that message was contradicted by someone at night who said when I collected the car that someone would be in touch and the service light had been left on.(more say)

Service

Couldn't find a better service anywhere else always helpful

Service

The car went in to get a rattle fixed. When I CALLED for a progress update late afternoon, got told they could not recreate the issue. Why didn't this happen earlier in the day, so I could've shown a Tech on a drive? Rattle is still present!!

Service

It was a 2 yearly programmed service (oil change) of which I was notified of from BMW it was booked in and completed without any problems.

Service

Prompt and efficient service.

Service

I never really came away feeling that I had been helped out fully in any way, my car still has the same issue as it went in with & a solution wasn't given by the sales advisor apart from wait until something breaks before bringing it back in.

Service

Vehicle has an ongoing issue and I feel fobbed off with the explanation given when I collected the car after investigation. Was given a poor attempt at a technical explanation by a non technical member of staff.

Service

Car collected from home. All servicing and recall dealt with and a valetted car to bring home

Service

Great job on the service and last minute tyre change well done for that. Car was really dirty inside with muddy boot prints on my drivers mat. The dealership have been informed and offered to valet the car when it goes in during march 2019.

Service

I was also disappointed with the fact my car didn't get cleaned inside- just a quick hoover. With my previous land rover dealer my car was always valeted.

Service

The sales executive was very helpful throughout the whole process.

Service

I was somewhat put out that on 4 separate phone calls to Service, none of the promised call backs were made. My experience with the Service Manager however could not have been better - excellent and exemplary attitude and interaction.

Service

As per the response in question 1

Service

courtesy ride was given to the centre and to my place of interest

Service

Prices not consistent. No one went through the bill. I had to ask next steps with the paint issues. They forgot to put a tyre on the bill and told me how 'I would be getting a call tomorrow to ask why I had not paid for it'. Shocking!

Service

Number plate on the car was incorrect. Otherwise overall experience was satisfactory

Service

Recent brake fluid change ,different feel but working fine .work carried out very efficiently.

Service

Waited for car being serviced. Fault found. Had to rebook for further diagnosis for a fault I have never seen. I left with a nail in my tyre and was told to go to kwik fit!

Service

Service dept was efficient, polite and did all they could to help rectify problem with car.

Service

Very professional and the video of the service/MOT is reassuring

Service

I am concerned that I was advised to have more work done on my car than was necessary.

Service

Cheerful advisor managed to fit in an MOT and service at short notice. Whilst i was waiting the advisor kept me updated on its progress through the workshop.

Service

Repair to car was carried out quickly, courtesy car provided and car valeted before return. Excellent service.

Service

I have already personally e-mailed Customer Service at this dealership to make sure the chap I dealt with at the service department was given praise for his efficient and effective service that he delivered whilst dealing with a very busy morning.

Service

Poor communication after deposit taken, constantly having to chase for information, ignored emails, sometimes did not return calls, delayed delivery, rushed to get finance docs and insurance before delivery next day, and poor quality of valet.

Sales

For above reasons. Bought a 40k plus car that doesn't work properly and twice given cars with no fuel in them! My car at present has 190 miles on the clock, I have put 30 of them on, the rest was travelling back and forward to Dundee for repairs.

Sales

No problems no hassle

Sales

Very satisfied great service.

Sales

Upon receipt of my new car the Sat Nav was inoperative, it required an update that was applied the following day. This was an inconvenience not a disaster.

Sales

Delivery earlier than expected and felt I mattered

Sales

Dry happy with service

Sales

Every person informed me of the correct information I needed to conclude my decision

Sales

Everything went very smoothly, even when we changed our minds about delivery etc.

Sales

George Annistiou was the reason we chose a bmw

Sales

Both Georgia Downie and Michael Robertson were fantastic to deal with and made the whole process very pleasurable just what a car purchase should be