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It was average, didn't find the staff very friendly (apart from the salesman who was trying to sell me a new car) and was told I'd get an email when the car was ready to collect..that never happened.
Told that a small dent on bodywork had been repaired..... drove 20 miles to dealership to collect my car.... the dent was exactly as I left it.!
customer waiting times for service is very slow and poor. Waiting on a response when calling for updates was non existent. Told to wait till customer service available. Never called back out of 5 calls I made. Sales people idle when can be assisting
Liam and Craig were efficient and helpful.
The car was returned to me with bird droppings all over the car When I pointed this out to the service department they had the car washed but this was v disappointing as I valet the car myself every week and keep it clean all the time
No curtesy car available. Works not completed within time. Ambiance of the wairpting area whist waiting on my car, you don't expect to staff bickering in front of customers.
I would have given a 5 for the service experience as that was absolutely fine. However I was advised of a proposed service plan for the cost of future services which I declined as £figures didn't add up, questions not adequately answered
All was good but it did take quite a while to get the car back at the end of the day.
Would not refurbish my wheels
The dealership have been fantastic lately while I've been in waiting on my car. With my children and while I was working making sure we were ok and ensuring we had refreshments and everything we needed. The car was fixed and sorted efficiently.
1 1/2 hours quoted, that was what it took.
Staff made me feel welcomed every time
See above. Plus paying over £600 for a single tyre and an oil change that took four days to complete with no loan car offered or available. Upon return my car had not been cleaned...for that price I would be expecting at least a clean car.
simple service and MOT no hassles
Substantial,indeterminate delay in car being picked up for service Otherwise no problems at all
The Staff answered all questions asked.
Bonnet of car not secured correctly after picking up from dealership, car more dirty after valet prior to service.
Contacting customer again
Craig and Lindsay from the service team looked after me from start to finish and everything was exactly as they said it would be
Was advised that my brake pads are down to 5 or 6mm. I thought they might have discussed this with me re time to replace cost etc
Service advisor unwilling to help price repair job. Car going to another garage for repairs!!
Requested a larger courtesy car and that was no problem, didn't pay a penny for this service! Still awaiting a response to an email, regarding touch up paint sent after the car had been collected.
Humourless, severe staff. A smile here and there wouldn't go amiss.
Everything done promptly.
Terrible customer service from the service department
Car was in and fixed in Good time
Car returned after 3 days unwashed, not hovered and dirt and scores on inner door casings. Not advised when car was ready and I called one night to be told it was ready. Price exceeding what I had been told on phone at time of authorisation of repair
Car was dealt with very promptly and service team were very helpful.
Never rang me back (rang 4 times with a query)
Staff were very helpful and we were looked after whilst waiting on the car being services
Very helpful and great communication
Purely based on the service
The outcome from the visit was a recommendation that changing the tyres to a different type, may help the problem? (The present tyres have only covered 8000 miles!) So the problem remains unresolved!
Because the car came back not very clean few dirty marks on the dash and the doors inside and passengers seat and windscreen all smeared inside. I have had Bmw for years and they always came back very clean like a showroom finish.
Problem not solved
I said when I dropped off the car in the morning that they need not do the brakes but that message was contradicted by someone at night who said when I collected the car that someone would be in touch and the service light had been left on.(more say)
Couldn't find a better service anywhere else always helpful
The car went in to get a rattle fixed. When I CALLED for a progress update late afternoon, got told they could not recreate the issue. Why didn't this happen earlier in the day, so I could've shown a Tech on a drive? Rattle is still present!!
It was a 2 yearly programmed service (oil change) of which I was notified of from BMW it was booked in and completed without any problems.
Prompt and efficient service.
I never really came away feeling that I had been helped out fully in any way, my car still has the same issue as it went in with & a solution wasn't given by the sales advisor apart from wait until something breaks before bringing it back in.
Vehicle has an ongoing issue and I feel fobbed off with the explanation given when I collected the car after investigation. Was given a poor attempt at a technical explanation by a non technical member of staff.
Car collected from home. All servicing and recall dealt with and a valetted car to bring home
Great job on the service and last minute tyre change well done for that. Car was really dirty inside with muddy boot prints on my drivers mat. The dealership have been informed and offered to valet the car when it goes in during march 2019.
I was also disappointed with the fact my car didn't get cleaned inside- just a quick hoover. With my previous land rover dealer my car was always valeted.
The sales executive was very helpful throughout the whole process.
I was somewhat put out that on 4 separate phone calls to Service, none of the promised call backs were made. My experience with the Service Manager however could not have been better - excellent and exemplary attitude and interaction.
As per the response in question 1
courtesy ride was given to the centre and to my place of interest
Prices not consistent. No one went through the bill. I had to ask next steps with the paint issues. They forgot to put a tyre on the bill and told me how 'I would be getting a call tomorrow to ask why I had not paid for it'. Shocking!
Number plate on the car was incorrect. Otherwise overall experience was satisfactory
Recent brake fluid change ,different feel but working fine .work carried out very efficiently.
Waited for car being serviced. Fault found. Had to rebook for further diagnosis for a fault I have never seen. I left with a nail in my tyre and was told to go to kwik fit!
Service dept was efficient, polite and did all they could to help rectify problem with car.
Very professional and the video of the service/MOT is reassuring
I am concerned that I was advised to have more work done on my car than was necessary.
Cheerful advisor managed to fit in an MOT and service at short notice. Whilst i was waiting the advisor kept me updated on its progress through the workshop.
Repair to car was carried out quickly, courtesy car provided and car valeted before return. Excellent service.
I have already personally e-mailed Customer Service at this dealership to make sure the chap I dealt with at the service department was given praise for his efficient and effective service that he delivered whilst dealing with a very busy morning.
Poor communication after deposit taken, constantly having to chase for information, ignored emails, sometimes did not return calls, delayed delivery, rushed to get finance docs and insurance before delivery next day, and poor quality of valet.
For above reasons. Bought a 40k plus car that doesn't work properly and twice given cars with no fuel in them! My car at present has 190 miles on the clock, I have put 30 of them on, the rest was travelling back and forward to Dundee for repairs.
No problems no hassle
Very satisfied great service.
Upon receipt of my new car the Sat Nav was inoperative, it required an update that was applied the following day. This was an inconvenience not a disaster.
Delivery earlier than expected and felt I mattered
Dry happy with service
Every person informed me of the correct information I needed to conclude my decision
Everything went very smoothly, even when we changed our minds about delivery etc.
George Annistiou was the reason we chose a bmw
Both Georgia Downie and Michael Robertson were fantastic to deal with and made the whole process very pleasurable just what a car purchase should be