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ABOUT JOHN CLARK TAYSIDE.

Find out more about what we do and our team.

Meet the team

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Mhairi-Claire Simpson

Service Manager
  • Years at the dealership 1
  • Years in the industry 25
  • Department Service

Graham Allan

Parts Manager
  • Years at the dealership 22
  • Years in the industry 23
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The person dealing with the car was very helpful and took the time to speak to me when I challenged the logic of what I was being told by the person on the Service Desk. Unfortunately, one of the faults being dealt with has re-occurred.

Service

Was informed work not covered by warranty on car with 11000 miles on clock. Told to pay for securing battery terminals.

Service

What was provided was what I expected from John Clark, which hasn't been the case recently. I'm glad to see the standards back to where they were before

Service

The staff are very friendly and try to fit you in ASAP the car was in to get a locking wheel stud drilled out and replace with a new set and the free healthcare check revealed the the car required brake discs and pads all round urgently.

Service

Lack of organisation, lack of communication. A customer in Kinross was contacted to say OUR car was ready (we live in Wormit, across the River Tay from John Clark. We had a rental car & the lack of communication between companies was appalling.

Service

Hassle free from start to finish unlike eastern

Service

they kept me informed what was happening with my vehicle what the time scale was and offered me alternative transport if required

Service

All problems have bee addressed straight away

Service

Took a while to resolve our issues as there didnt appear to be anyone on hand for service staff to escalate issue to.

Service

Everything was efficient and well explained

Service

MOT failed on one tyre, which had a minor puncture repair in it's centre. This seemed harsh and resulted in a 7mm tyre being scrapped. Quoted price of replacement tyre was excessive at £330 fitted, but tyre could be bought online at Camskill for £200

Service

They picked up my car from home done the repair and brought it back all washed and valeted

Service

I got the tyre I urgently required that was the important thing.

Service

The service work was carried out correctly and without fuss. I was kept informed on progress and found the video inspection (a new feature) impressive. The only reason for not "completely satisfied" was due to confusion over the return of my car.

Service

Work carried out within time specified

Service

Always great service

Service

I find Lauren at the garage really helpful and accommodating.

Service

No waiting to get car booked in. Good availability of refreshments and plenty of new cars to view whilst I was waiting. Job was done swiftly and car returned spotless

Service

Read the above, feel that every time you go through the door they are trying to empty my wallet.

Service

The MOT was carried out swiftly and the car was washed and interior vacuumed.

Service

Always difficult to get connected to a service agent.

Service

Service carried out professionally indeed

Service

Always very helpful.

Service

Cost of labour to replace 2 suspension arms and a ball joint at £324 with an extra £177 for wheel alignment seems excessive.

Service

I called to get my car booked in for a service ..waited 3 days ..then had to call back! As nobody returned my call.

Service

What they did to the car was excellent. Again cost. also I miss understanding about one part of the service. My wife had to pay extra for the car back for a brake fluid change, which she was told I had authorised, when in fact I had ask for a quote

Service

All was done on time. I was informed during the day of the state of the car through a video that was very clearly explained and was given the opportunity to decide which repairs should be done through a clear Web form.

Service

Everything was great! Super friendly and courteous people.

Service

Hassle free courteous and friendly

Service

Done as informed

Service

Courtesy vehicle took me to the retail park nearby and when I returned on a very wet morning, there was a nice coffee and a comfortable seat.

Service

Everything went very smoothly and staff very courteous.

Service

When car was returned it had been washed and vacuumed

Service

Noting what was said previously but adding to that being that all members of staff i either dealt with over the phone or in the showroom where polite and dealt with any quries i had in a professional manner.

Service

They attempted to charge me for fixing condensation in a light which they had fitted the previous month. I was told this would be looked into and fixed under warranty but have not heard back from them. Their customer Service is lacking.

Service

No phone calls to update me as promised, and calls not returned when I made contact. Also, only dirty coffee cups first thing in the morning - just when you need a coffee!

Service

Car is lovely, but would have negotiated harder if Id known about the accident repair.

Service

I was quoted £300 to replace 3 of the tyres when it was in for the service and when I contacted the branch about the speeding penalty I was given a poor excuse for it happening and not so much as an apology. I am still waiting to hear back from them.

Service

Very satisfied.....i arrived back to collect my car earlier than expected.....the service desk staff immediately went to get an update on when my car would be ready...... It made me feel a happy customer.

Service

Car is still making suspension noise

Service

Friendly no pressure staff

Sales

Car lovely

Sales

Michael and Colin were first class. Nothing to much bother. A credit to BMW

Sales

Team at John Clarks Dundee are so helpful and professional

Sales

The 5 stars is completely down to the sales rep Scott. His customer service, professionalism and after care was 2nd to none.

Sales

nobody forces you to buy something you donot want but at the same time very helful

Sales

So easy and sale team fantastic

Sales

Good all round service from start to finish

Sales

The purchase was clear and handled professionally by Iain Cooper