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Polite, fast service
No problem smooth repair a coutesy car
Always get an excellent service from this dealership
job was completed on time
See above ,not impressed I'm sure my two sons and husband would not have this treatment.
Very satisfied,they managed to do the work on a saturday ,
As usual very happy with all my enquires on that day.
THIS WAS ONLY AN EXCERCISE TO GAIN MORE BUSINESS FOR JOHN CLARK, THIS WAS NOT A SERVICE !!!
Service separtment staff excellent
The appointment day suited me and they are always considerate.
The only reason not 5 was the car setting on lights was not returned to automatic and when driving through a tunnel it was a surprise to me why the lights hadnt come on and I wondered what was wrong, but fortunately I twigged in time.
Received a courtesy car, I started the car warning lights on Fuel light on (5 miles remaining in tank,) no windscreen washer fluid, mud inside. After car received MOT i was told it was all good. Then MOT cert showed repairs required. Not highlighted
As above. Experience rubbish.
As above, premium service.
Craig Stewart another customer adviser at John Clark Dundee is the only reason I have scored a 3 and not 1, he apologised on behalf of Lyndsey saying he was sorry about her behaviour. Craig has always been, in my experience courteous and polite.
Car collected and dropped off with a transporter.
Just because I was Very Satisfied.
I have used this garage for this car and for two previous cars and it remains the best in the area for service and price. I am completely satisfied with the service I receive and recommend the garage to anyone wanting a bmw or mini.
They dealt with my issue promptly and explained to me in language that I could understand what had been done
The on the day experience was excellent with an easy check in and out and the car returned on time and in excellent order. Only slight issue was difficulty in trying to make the initial which required a number of email exchanges.
Fantastic staff who go out of their way to help you
No quibble warranty repairs. And recall work done at same time
Even with a busy workload, they took my car in for potential repair at short notice so that I could get back to Glasgow
They did exactly as agreed/discussed.
Courtesy car had not been ordered
Car driving well post service
Always helpful and informative
Booked for a set time to have four new winter wheels & tyres fitted - ended up waiting for nearly two hours. I could have changed the wheels quicker myself one handed with the car kit.
Service is fine. Car is overly complicated an
Everyone did what they said theyd do. Car was beautifully presented after the service.
Because the look after my 1991 850 very well.
on time friendly
No issue with the service but would be helpful to have another car available (but not the end of the world!)
Nothing special.....admin staff not particularly friendly or helpful
The car was only in for a MOT and was not washed when I picked it up this might have been overlooked as it was Saturday and there was not time left to wash it before the workshop closed at 12.30
I was left waiting for my lift back to collect my car for almost an hour due to a mix up somewhere. I hope this won't happen again.My saved DAB radio stations have disappeared, not sure why they should have been "serviced"
Graeme MacDonald was helpful, friendly and knowledgeable
Craig and Liam within the service dept go out there way and provide a great service every visit.
John Clark kept me informed.
It is difficult for me to get to and from the garage so the collect system you have is ideal for me.
Poor replying to phone calls. No call backs despite promises. Failure to change contact details despite repeated reminders.
All easy to organise and done to suit my needs
Faultless service. Staff courteous and attentive. Explained everything and listened to me.
as above. I would expect a better level of service from a premium dealership
Problems that I didn't expect
I get the impression the left hand does not speak to the right hand and no one seems too bothered about it.
Staff were friendly and courteous. Also had a browse round the showroom whilst I was in .
Great Service at Dundee I live in Dorset and travel to Dundee for the service I get from John Clark of Dundee
My car has been in a few times recently getting warranty work carried out. I dealt with Ashley and Craig. Both have fantastic communication skills and kept me updated throughout. They are a credit to the John clark group. Keep up the good work.thanku
Was very happy with my visit the woman that helped me was great in every way.
Went out of their way to help organise a larger service loan car due to kids
Flawless, no need to expand.
They let me drive off with amber lights on my dash. If they had taken it back to be looked at at the time...I would give 5/5. I now have to take it back in. Inconvenient for me.
Due to my history of owning cars bought from John clark
Service manager was very helpful and kept me updated on the progress of My M4
car went in for a service after picking it up nothing explained just handed paperwork. On looking at the paperwork there was something marked in red.Went back in to question,was Told it needs to come back in? My guarantee runs out next week!
VERY EFFICIENT AND EXCELLENT SERVICE.
Let us know every step of the way how the service was being dealt with
All staff I dealt with knew their jobs and provided a high class service
The Mobility Specialist kept us up to date on the delivery time with regular phone calls. When the car was ready for collection (George Anastassiou) enthusiastically phoned to organise a hand over date. Hand over was friendly and professional .
Contact was excellent and everyone I felt with was professional.
Excellent service from John Clark Tayside
The sales person Glen was very helpful and made sure I was clear in the deal and paperwork
The sales executive was thorough and knowledgeable, about the product. Explained the buying process succinctly and clearly, whilst being very personable during the process.
Great friendly staff very helpful
Michael gave / is giving good service, just the excessive delay in my new car arriving
Sales experience excellent, will pick up car next week
They turned around the car really quickly as I needed it sooner than I had planned.
No adverse comments whatsoever. I was won over from Audi.
Didnt expect flowers - what a lovely touch!
Michael in sales was excellent, Very helpful and kept me informed.
Flawless process from speaking on phone to taking delivery of my new car
Graeme and the team at John Clark Dundee were very helpful.
Beautiful car, great customer service.
Colin Gibson and the team at John Clark BMW Tayside was amazing and bent over backwards to get me a car that Id be happy with.
Third car bought from dealership , says it all !!
They did everything in there power to get the car here as soon as possible from its location.