I really liked the video diagnostics and communication from John Clark BMW Tayside, the whole experience was great and the team where a pleasure to deal with.

Easy arranged, simple pick up drop off

There were no issues throughout the process

Work done was to a high standard and the receptionist was very helpful and polite

In spite of the fact that John Clark had been in new premises for only three weeks, Covid rules and regulations were complied with and we were dealt with in a very satisfying manner.

Found no fault

Quick efficient service and no issues

Very impressed with the new dealership. Very professional service staff

Salesman was extremely helpful and made the deal easy

Good services, Tea and coffee available everything very easy to find.

Brilliant service, great staff and very helpful.

I was very satisfied with the service, thank you.

Everything I expected of a BMW dealership

I'm satisfied as problem appears to have been fixed and I appreciated the health check video that Ryan took where he clearly explained the issue I was having and the steps taken to resolve it.

Very good service at an awkward time

Service done to spec, car cleaned, prompt service.

As always everything explained fully Work completed on time and car returned washed and hoovered

The staff were helpful and quick to respond. They seem well set up to deal with the fun of covid and the new showroom has lots of nice things to look at.

Good COVID procedures and dealt quickly with the issue

Safe COVID friendly set up within new showroom service centre

Sorted out my problem quickly and efficiently

Very thorough mot with recommendations. All taken on video.

The staff were outstanding. Peter Stuart provided outstanding service as did the guy called Drew in the workshop.

Job complete on time

All done as requested

everything carried out quickly and on time

go out their way to make it easy for me, collect the car and return when completed, always keep me informed in the event of any issues and timeframes for resolving the issues.

Options to drop off or pick up my car from home if needed. The receptionist was really keen to make it simple and convenient for me to have the work done on my car

Video shows you exactly what work is required

Fab customer experience. Helpful collection and delivery.

See above

The service provided could no be faulted and the staff were most helpful

They don't keep your car longer than they have to which is refreshing, no more battling through the 5pm traffic to go & collect my car.

New tire not available , had to return following day to sort the problem out, otherwise all OK!

Friendly and helpful staff who made sure everything was explained to my satisfaction.

Work agreed in advance carried out as expected while I waited

My car was collected from home by the service manager and returned in the evening.This type of customer service is what makes companies succeed. Well done.

Staff in the service department are always very pleasant and helpful.

Excellent

Quick service

Good service

relatively satisfied

Have always had good service

Scott Gray was excellent to deal with, I would certainly recommend him

All the staff were great from reception to workshop. All very professional.

I got service done and MOT it was exactly what they said it was going to money wise. Which was getting done the day before there official move to new premises ,

Cost less than expected and hassle free

What's not to like - my car was collected from my home address, serviced, MOT tested and returned to me cleaned inside and out.

Everything was well organised and implemented.

No issues whatsoever

Happy with this experience

Great customer experience

Dropping off and picking up my car was seemless. Courtesy car was also nice and clean and well presented

All staff were friendly.

As above

Staff very helpful and efficient and put my mind at rest that the repair was covered by my Insured Warranty

The car was collected and repaired then returned cleaned without any issues I like things to be straightforward !

Extremely competent at all aspects.

Good friendly staff, helpful and knowledgeable, always trying to help and most of all quality workmanship

Contact good, updates good, and accommodating with my requests.

Staff were very helpful and polite

I was kept updated at all stages of the service process. Car pickup from home worked very well and went smoothly.

Great experience except parking.

Good customer service and communication.

Picked up car and returned to my house

Impeccable service and polite staff

Always get reliable service. We were extremely satisfied with the assistance provided when ordering our new car

I purchased the vehicle from a dealership 300 miles from where I live after completing a PX valuation request. The experience with John Clarke was more natural than my previous experiences with dealerships closer to my home. Worth the travel.

I was greeted in a socially distanced manner, made feel welcome, then taken to their handover bay where my car was presented looking stunning. Again, the process was so easy.

Nothing was too much bother!!

The car was in the glass garage all ready to go upon arrival. Completing the paperwork and getting the app downloaded was quick and easy. All BMW staff were very polite and helpful.

Staff at Dundee bmw made my experience smooth and exciting

Effortless

Very pleasant staff Couldn't do enough for us Car looked amazing

Really impressed with the system and process for taking delivery of the vehicle during lockdown. Process was informative but never compromising the safety of myself or the staff

Very quick response to my initial email enquiry. Friendly and helpful service but never pushy. Good advice re options. Negotiation on deal was straightforward, open and honest. Communications between order and delivery were good.

So relaxed and stress free - never had that before in any other garage!

No issues

Easy to deal with and kept updated throughout.

Friendly service from knowledable people who seem genuinely interested in getting the right product for you.

Good communication and a jovial easy to speak to salesman made it a pleasure to do business with.

Sales and pick up experience were both very good. Admin...........not so good.

Great customer service

Excellent service from Scott Gray

First class service from the initial contact right through to picking the car up.

I felt like got a good deal and the staff were nice and friendly.

Zero complaints, catered to all questions and requirements

The vehicle deal was handled very quickly and efficiently.

Very happy! Scott Gray made the experience as much of one he could do given the covid restrictions. Credit for him making the efforts to make it as much of an experience as he could. He was always accommodating

BMW Tayside is not my local BMW Centre, but this is the third car I've bought from them as the service is so good.

Vehicle had a quarter tank of fuel and was in great condition. A great welcome into a new facility, seamless process and COVID social distance compliant

Very satisfied the dealer was in the middle of moving showroom and they totally pulled out the stops to make sure my car was delivered on time on the weekend they were officially shut. Was very much appreciated

John Clark Motor Group in Dundee went beyond the call of duty in what was a difficult time for everyone within COVID-19. The experience could not be faulted.

Stuart was very friendly and approachable with any questions I had.

Excellent service provided. From initial inquiry to delivery of the car, the sales exec Alistair provided a fantastic service.

Good friendly service by Sales oersonAlistair Grainger

Great service and very easy to deal with. Couldn't be more helpful

All arranged by e/mail

I was extremely satisfied with my overall experience. Friendly and welcoming staff who made my time spent calm and relaxed. Allowed time to think with no pressure.

Very attentive and personal approach. Always very professional and very quick to respond to any queries. Took time to ensure all products were fully explained and offered.

Despite the ongoing pandemic service was of a high standard

Colin is FANTASTIC at his job kept me up to date at every point.

From my first enquiry I have received the best service I could ask for and my needs have been carried out in a very personal and professional manner

Very easy to deal with, although they were busy and short staffed.