OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
224 ratings and 123 comments received in the last 90 days.
22 April 2024
Excellent purchasing experience at John Clark Tayside BMW - Lee was incredibly knowledgeable and responsive to any queries.
22 April 2024
During the collection of my new car Lee was on hand to answer any question that I have and also went the extra mile to pick me up from the train station and take me to the showroom where my new car was ready and waiting.
20 April 2024
Enjoyable experience buying my brand new car. We will be returning to BMW in the future
19 April 2024
Very good and trusting service and Glenn and Craig were available to help at any time
17 April 2024
Very quick and easy process. Paul kept me well informed during the whole purchasing process.
09 April 2024
Fantastic sales experience, swift, easy and nothing was too much trouble.
08 April 2024
Kind, warm welcome. Thorough and efficient handover which was personalised. Nothing was too much bother
05 April 2024
No difficulties.
05 April 2024
Outstanding processes
21 April 2024
I was anxious about a possible repair bill and they put me at my ease
19 April 2024
Fault was diagnosed, parts were ordered, courtesy car provided and all work carried out under warranty.
18 April 2024
Car repaired on time no issues
15 April 2024
Car drop off/check in was easy, got a call when the car was ready to be collected, everything easy and simple
15 April 2024
Efficient service . Was told in detail what could be wrong and they did a through health check for the car . Was given all options re payment etc
13 April 2024
No issues
13 April 2024
They did all they could to get and assist me with a courtesy car although I did have to pay for a hire car for the first 5 days , They were helpful Thank you
11 April 2024
excellent service
10 April 2024
Courteous, fast and efficient
10 April 2024
Only let down would be the lack of warm welcome from receptionist. The service team however were superb, up there with the best I've dealt with in the central Scotland dealer network
24 April 2024
I was very happy with my service on collection of my new car it was unfortunate they were running behind and i couldn't get the whole glass box experience but nonetheless my salesman Lee took the time to give me a demo of the car. very helpful