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ABOUT JOHN CLARK TAYSIDE.

Find out more about what we do and our team.

Meet the team

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Tom Hail

Head of Business
  • Years at the dealership 1
  • Years in the industry 15

Andrew Pengelley

General Sales Manager
  • Years at the dealership 9
  • Years in the industry 18

David Eadie

Service Manager
  • Years at the dealership 8
  • Years in the industry 19
  • Department Service

Graham Allan

Parts Manager
  • Years at the dealership 22
  • Years in the industry 23
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service team were excellent, polite and knowledgeable.

Service

As a result of the service received from Liam McDonald.

Service

Good service

Service

car passed MOT with no advisories - the car is maintained by John Clark (Tayside)

Service

The Motorbike section has been fantastic to deal with over a 15 year period. There has been one or two issues but always resolved. The car section has been disappointing on more than this occasion.

Service

I am pleased with the service I received

Service

Quick reactive and pleasant to deal withQuality is No1 at branch Customer focused

Service

Fast and efficient service.

Service

As above

Service

Fault repaired car returned same day

Service

Car as well as being serviced was valeted. Everything was perfect

Service

Fast and efficient service.

Service

Had no problems with the service supplied

Service

Didn’t require anything other than first service but liked the video sent as this was reassuring to see car actually getting examined

Service

Car failed it's MOT, due to a tyre. I'd have expected to be given an opportunity to change the tyre prior to a fail certificate. As it turns out the tyre was not in stock, and when replaced the test certificate was issued at no further charge ??

Service

The team here are just Bmw through and through And make you feel so welcome from start to finish

Service

Can't fault quality of service, repair was completed satisfactorily ,on time and at price quoted

Service

Customer service was nice.all staff were helpful..

Service

Told of issues and given costs upfront. Job done very efficiently. Phoned to say that job was delayed and would be next day for collection.

Service

Again very helpful and friendly staff. Tried to do everything ASAP

Service

Customer service not as good as at be grassicks in Perth. Always had the car vale red previously at the garage at Perth. Not so here.

Service

Craig and Liam fitted me in at short notice, and the work was carried out on schdule and to my liking.

Service

Very efficient in every way My only complaint is I didn't get a video of the underside as I did last year

Service

As above; Ashley made the experience a pleasant one, and I would highly recommend John Clark BMW to family and friends.In addition, the video of the service is really impressive and suggests transparency.

Service

In the best of all possible worlds it would be preferable if parts were held on site, or at least available on the day. Having to book the car in twice is inconvenient.

Service

Friendly and efficient service over the years

Service

Nothing could be improved

Service

Smart , professional service and seamless experience

Service

Ashley is so efficient & has such great knowledge. Craig was so helpful in getting the repair sorted and arranging collection..... overall they made the process so easy.

Service

problem not resolved, inconvience, expense

Service

Kept hanging around when came to collect my car. Reception did not tell service I was waiting

Service

Poor service when collecting car as stated above - no feedback probably because was in for recall and not paying customer

Service

Service satisfactory.Particularly pleased with help provided by young service technician Jordan.He connected my new iPhone8 to car and kindly talked me through process. I had previously been told not possible.

Service

While in for an alloy repair, I asked for the coolant level to be checked (known issue on M140). When I picked up the car, told level ok, but on 28th Feb had to call out BMW assist for low coolant, so don’t believe it was checked! Dissappointing tbh!

Service

the service was quick, polite and efficient. I was provided with a courtesy car while the work was in progress.

Service

Nothing was a problem

Service

Very helpful staff

Service

Car only went in for check for a problem but garage actually repaired the fault whilst i waited

Service

The communication & customer service was 2nd to none

Service

Their Warranty Manager did not make it clear from the onset that I would have to pay a contribution towards replacing the rather than fixing the wheel.

Service

Easy to drop off, good comunication of when ready to pick up ,and good information of how car is as needing things

Service

Because I was completely with the service

Service

After phoning reception on several occasions to talk to service/sales and findingthey were busy but would get someone to ring me back. On a few occasionsthis never happened.A minor issue.

Service

Great customer service and a very clean car returned in a timely manner.

Service

I refer to all the comments above, Proffessional and courteous being the criteria.hassle

Service

Service desk - Craig / Leanne(?) and young Liam are very good at working with peoples characters and (lack of) understanding of car mechanics to explain issues and translate them into solutions and timescales.

Service

As above lack of product knowledge.

Service

Despite reassurances, am not convinced problem is fixed

Service

Was a nice surprise to find my car had been valeted.

Service

I was looked after very well.

Service

Poor communication / planning, wasting time / resources. Required BMW 'enhancement' work not carried out efficiently, so car not running properly. Additional work on brake discs identified in a quote checked by another dealer as unnecessary.

Service

Car was ready by lunchtime,and had received video of service

Service

The garage kept me informed and the lady dealing with my booking kept me informed throughout the day on the issues with my brakes which was resolved under warranty.

Service

Service carried out as promised

Service

Job well done , quick and efficient

Service

The service I received from John Clark BMW Tayside was excellent, from the booking in of my car, to the timescale, the quality of workmanship and the very comprehensive video of my car’s repairs.

Service

It the easiest experience I’ve had from booking to drop off to pick up and feedback. The team that work at John Clark Dundee really make you feel special and valued as a customer.

Service

You just always get the answers you like

Service

My reasons are, I have never felt any reluctance to call for help with the car or attend the showroom. And have never had an unpleasant experience in all the 25 years or so having driven BMW Cars.

Service

Customer service team very helpful, thanks Liam and Craig

Service

Could not be more helpfull

Service

After leaving the garage the brakes were screeching but thought it would settle down. So I will need to return tohave them sorted.

Service

Kept me updated and nothing was too much of a problem Great service department

Service

the service was good but before and after sales. we have found that every promise has been delivered so far

Service

Service satisfactory but service interval indicator on car incorrectly set to Nov 2018 (original programme date) instead of 12 month anniversary of actual service, Jan 2019.

Service

the staff and always pleasant and willing to help

Service

As above, everyone was very helpful from arranging a loan car to keeping me abreast of what was happening.

Service

Extreme efficiency from Craig who was dealing with my car, phone reminder the day before, minimum of paperwork, no waiting around to be seen, in and out very quickly.

Service

Took slightly longer to carry out brake fluid change than I was told. I don't like hanging around.

Service

Kerb damage noted on offside rear wheel during health check. Whilst I cannot say for sure it wasn't there when I dropped the car off at the dealership I can say that it wasn't there the previous weekend. 14000 miles with no damage...

Service

The John Clark representative, parts advisor Nic Green is a tremendous ambassador for John Clark and BMW who collects my car and ensures that my requirements are met. He is very professional in the service that he provides.

Service

A bit on the expensive side for a straight forward service

Service

Car returned after service with full valet completed

Service

It took less time than originally esgimated yet I was allowed to keep the courtesy car provided as it would have been difficult for me to have returned the car at rush hour that evening as I live out with dundee.Again receptionist was excellent.

Service

Service staff are knowledgeable

Service

Car ready as promised. Picked up from inside the showroom! All new cars should come with a full tank of fuel! That would make it 5 star experience rather than 4.75!

Sales

Any queries and requests were promptly answered and dealt with.

Sales

The customer service was excellent the salesman Stephen was always there to help with queries and my number plate transfer.

Sales

Excellent sercice from the team in the dealerahip. The car was delivered damaged, however the sales manager made me aware and took steps to enable this to be fixed.

Sales

No problems with BMW Centre and all questions answered

Sales

Sales person Ian Cooper with his expertise helped us choose and customise our new car which are absolutely delighted with!??

Sales

As above the sales staff and manager went above and beyond during and after the purchase and delivery process, I was even loaned a car until my own was ready. This was fantastic and much appreciated

Sales

Car delivered as discussed. Some interior damage/marks but all issues actioned in a timely manner.

Sales

Attentive staff

Sales

I didn’t get electric seats although we hadn’t asked for them. Having spoke to the dealer about it a few days after delivery the salesman said he would speak to the business manager and get back to us in a few days, it’s been nearly 10 days and no wo

Sales

the gentleman I dealt with was really polite and helpful

Sales

i have been using this BMW centre since it open and have always had a pleasant hassle free experience.

Sales

Nothing was too much trouble

Sales

As answers above very well treated

Sales

As explained in the first answer - our experience was not good. I still have a disappointed daughter when she is asked about her experience with BMW. Not good at all.

Sales

Iain was excellent. Keeping me in the loop. Full explanation. Great guy.