The whole process with the video survey is reassuring and user friendly
The inital contact with the Service group, informed me that the total cost would be around £50 looking at the mileage on the car. When the key was inserted it suddenly changed to around £430 as it needed "Everything!". Final cost billed was £550!
Not very satisfied with recall service at John Clark. Made to feel an inconvenience at request of a courtesy car, which I had to then fill up as had no fuel. Furthermore health check stated tyres were fine, but had to replace 2 at MOT a week later.
Arrived and car was taken in that day. The car was in over night. If I had received a courtesy car it would have been 5 star but not having a car was just slightly awkward. great service.
Everything was attended to timeously and politely.I'm not keen on the persistence of added value selling of other services but I understand the reason.
Excellent service. Excellent staff.
staff are very friendly and helpfull
When I left the car I expressly told the receptionist to go ahead and get the brakes fixed as I knew this was necessary and that I was busy and not easy to contact. When I phoned however at 3.30pm the repairs had not been started!!!
10 days later I noticed an oil leak. Further inspection by John Clark Aberdeen revealed that oil dipstick was not seated correctly.
The customer care is excellent, the video feedback from the technician is excellent. Only issue I had is that only two out of my four faults were fixed. I've now to book my car in again to hopefully get to the solution of the other two faults.
I forgot to take my car in for its first appointment and was disappointed that no one contacted me to ask where I was
Everything was taken care of including provision of a courtesy car when it was identified a specific part was needed and has to be ordered, rather than risk letting me drive my own care until the part arrived.
Work carried out on time and no problems
My only reason for not 5/5 was I booked a courtesy car weeks (4 weeks) in advance but when I arrived I was told a manual one was no longer available as a staff member had taken the one allocated to me. So I was left with no choice but to take an auto
My car didn't actually get a service as it still wasn't at enough miles. But was still given a complimentary service which was very good of the service team
My wife had to wait quite a while before being acknowledged and booked in, but thereafter very good
No waiting time to check in car, courtesy car likewise, also same model as my own car, and my car available to collect more or less at time agreed all washed and hoovered out. Bonus!!!
Dropped car of no hassle, full video of car so I could appreciate the underside of the car and the current condition
Everything done as indicated it would be.No problems.
All the staff were very helpful and kind
First class service all round
My car was collected and dropped off at my house, it was well cleaned and Valeted and the video of the tyres etc was great.
Professional and friendly service.
Service for repairs were very good with a fast turnaround time . Very satisfied
slight delay at reception
From booking car in for service and receiving the service video was excellent.
Perfect day with all my questions answered
Over the years I've purchased cars from other garages. However John Clark are the exception. They put the customer first without comprimise and have never fail to meet my expectations. 1st class service
My car was damaged whilst in for its service. A mini was reversed into the front bumper.
The service manager who dealt with us was a legend!
Brought my car in as there was a bit of shuddering going on.I was told there would be no charge until I'd agreed.Was told repairs would cost around £2,200, however when I checked out on line the cost of the materials it totalled around £100
Reported a sidelight connection fault(bulb was ok).However sidelight bulbs were replaced with original type bulbs at a cost of over £50( I had fitted led type bulbs which were returned to me). Not very happy about this.
Salesman who sold me my car first class a credit to BMW hamish
Well informed of condition of car and good courtesy car
Service and MOT service were very good. My car was handed back to me covered in bird droppings all over. I had a very tight schedule and did not have time to return and make comment.
FRIENDLY AND EFFICIENT RECEPTION
Car was booked for service and glove box rattleService was done and car returnedHad to re book car the following week!!
Good polite customer service, mechanic picked up car from our house the morning of service and delivered it back again in the evening. This was a recall from BMW to have work carried out.
easy to set up and service sorted quickly
Always a pleasant experience at John Clark
john clark helped by doing work with little notice but were only meant to advise on the fault - they actually fixed the fault which was quite expensive without discussion. The actual fix was not related to the original problem.
Everyone we encountered were courteous and polite. The service was completed in the time stated and the car returned to us clean. We were given a loan car to use while ours was being serviced, this car was clean and tidy.
Attitude of service staff
I was less impressed by ceratain facets including initial welcome and thoroughness if service.
Jobs were fully completed in a timely manner.
Faultless customer service throughout
Great attention to detail as usual along with very helpful and friendly service.
Have not driven the vehicle due to medical operation.I will drive the vehicle early this week.All previous services I have been completely satisfied
Service conducted within time given, video sent to show condition of tyres, wheels, exhaust and car underside. Car returned washed. All staff pleasant and courteous. This is an A1 Dealership.
Having telephoned to find out if my car was ready for the time arranged I was told they would call me back. After an hour of waiting I had to call again to be told they would call back as they were going to check. On this occasion I was called back.
Staff are always attentive and listen to your needs, explaining fully what is required for the service
Service work was carried out and repair to rear fog lamp as discussed car was return washed and cleaned - thanks
Good communication before the visit & during the visit. Courteous staff. Coffee.
The service was carried out as they said would happen.
Friendly helpful service throughout process, quick to respond to any contact made
Colin Gibson couldn't done more. He was still attentive even after we had picked the car up. The whole team were very professional and helpful.
Everything went as smoothly as I would have wished.
I was kept informed at every stage and felt very well taken care of when I picked up the car.
Comfortable at ease and friendly expert advice.
David Graham,had never done a mobility sale before and in my opinion he was professional and friendly and kept us informed from beginning right through to the day we got the new car.
All team at John Clark BMW Dundee were very helpful always had time to discuss and answer all questions. 2nd new BMW I have bought from same dealer and would defiantly say best service I have had
The negotiating with the sales executive was conducted in a very welcoming and relaxed manner. I was periodically upadated of the progress of the vehicle by the sales executive (after the sale was concluded) which indicated to me I wasn't forgotten.
The salesman went out of his way to ensure my car was delivered before I left for a vacation.
My custom was handled by a very experienced salesman/manager who had the right skills and approach in dealing with the sale.
The reason I was only fairly satisfied was down to the lack of communication from my sales representatives, he did not inform me that my new purchase car was not going to arrive on the agreed date. His manager however kept us in the loop.
Excellent customer service, very responsive to my needs and my questions were all appropriately answered in good time.
Friendly staff and good atmosphere
My BMW salesman, David Graham, was very knowledgeable about the model I was interested in acquiring and the various financing schemes on offer. The car was delivered on time and I received a very informative induction from support staff.
we were unable to have the first car offered due too car being sold before we could complete paperwork (contact sale for reason). sales staff carried on searching for car with our requirements. on finding one to meet most of wish list staff processed
Everything went smoothly and the team could not have been more helpful. The reason I did not give a 5 (Completely Satisfied) is due to the fact the car was registered in my wives name and not mine.
Sales person - Iain Cooper - was very helpful
Would have been completely satisfied but the car was sitting outside and didn't look 100% clean
Bought the same car as I had, just the current model, so a fairly straight forward process.
Everything went extremely smoothly and the car was in fact delivered early and was as promised. Sales and finance staff weee very informative and professional at all times.
very helpful and informative
Friendly service and good communication
John Clark Tayside
Dundee
