Becuause they never did what I asked them to do
Never any issues at John Clark, service is always second to none! ;-)
Have faith that the job is done correctly.
Always friendly, responsive and great service.
Cant put completely satisfied as there was some little issues
Service met my expectations
They failed to reset the service due indicator
The team were very helpful and made every effort to ensure that I had a great experience. Very happy with them indeed.
Being sent a video of your car being serviced was a brilliant idea and I really liked it and Ive told friends already about the great customer service.
Have now had three cars from John Clark BMW Tayside and in every case have had no cause for complaint. Service is always excellent and very customer oriented.
Wanted to see around the new X2 in showroom but couldn't as battery was flat. In fact wandered around showroom and no-one showed any interest which was disappointing. On return to pick up car still couldn't see around X2 as battery still flat.
Job completed as required and additional problem with driver side door identified and rectified without need for a further visit.
car was serviced, washed and hoovered within 90 mins.
Met my service expectations. Particularly impressed with the General Sales Manager - Andrew - who makes time to greet his customers and never fails to deliver on role modelling great personal service and aftercare.
My car was recovered there after breakdown whilst I was on holiday. Didnt seem to try and accommodate my urgent requirements on booking in left it all in the hands of BMW assist. No feedback regards what had caused the breakdown or that repair done.
My car was in for a Service and MOT and a faulty horn needed replaced, I did not need to use car for 4 days and on taking car out of garage i noticed a pool of dirty oil on the floor , I took car back to be degreased and cleaned which took 2 hours!!!
Great customer service no hassle
Routine service was as requested and carried out as required, there were no issues that required attention above and beyond.
Fairly satisfied because the car came with free service package and I did not have to pay for it
I will never risk leaving my car at John Clark Dundee they have no room to leave ur precious car safely without something happening to it in my case it was damaged with cars being parked too close hence a car next to mine hit my drivers door I had a
I was satisfied with my service.
Came in for the first small service after 10k miles/20 months ownership, staff didn't inform me that the system had been upgraded and I was left without phone, radio, etc
Service was carried out correctly and vehicle ready when stated.
Staff were very polite and courteous. Nothing was too much trouble for them.
The individual at check in was distracted and communicating with colleagues. I felt I was an incumbrance. It was the first occasion that I did not have the full attention of the check-in attendant.Nevertheless the business was completed satisfactoril
I cannot answer as the work is not yet complete.
There have been staff changes recently that I wasn't particularly happy with , however getting to know the new personnel it appears that the service is going to be as good as it's always been
The service was done well, the courtesy car I was given was excellent. Unfortunately the main issue for my car being there (squeaky brakes) was not rectified
Always polite always on time and keeps you informed plus the video of service.
Called to speak to service about repairs carried out on my car. Service adviser was busy and couldn't speak. Was told they would email me about work carried out on my car still waiting.
Car was taken in without much notice, which was appreciated. We did not know what was wrong with the car, but hoped it was covered by warranty, given the car had received a new engine 3 months ago. Diagnostic charge advised advised at time of fault.
Consistently excellent service over the last 11 years
Rear wiper not in stock. Had to return.
This recommendation at moment as still waiting on work to be done.
No problems with our MOT and brake service, returned car washed, excellent.
Car had a broken exhaust band when it got its health check and the main dealer did not have one in stock which would have mean l would have to take car back in again for a 2 min job.
The staff were punctual, caring, provided refreshments and Ryan answered all my questions asked.He fully explained the finance and payment options in a clear, concise and accurate manner.
I came away with all the information I required
Not the cheapest, but certainly good quality and good customer care
Helpful staff and great service.
The first car I ordered did not arrive with the correct spec also the replacement car I ordered again did not arrive correct, now dealership are basically washing their hands of the situation
Very helpful staff making the whole experience thoroughly enjoyable
Having experienced poor service from another BMW garage I was absolutely delighted with the very high and professional service provided by Michael Robertson at John Clark Tayside, he is a credit to his industry.
Our salesman in Dundee went above and beyond to make our sale a pleasant experience.
It arrived much quicker than expected and everything was dealt with in a professional manner and to a high standard.
The salesman at Dundee, Glenn Mackintosh did a superb job sourcing the right car for me and the finance deal was superb. No complaints whatsoever.
My requirements were met to full satisfaction
John Clark Tayside
Dundee
