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Service team were excellent, polite and knowledgeable.
As a result of the service received from Liam McDonald.
car passed MOT with no advisories - the car is maintained by John Clark (Tayside)
The Motorbike section has been fantastic to deal with over a 15 year period. There has been one or two issues but always resolved. The car section has been disappointing on more than this occasion.
I am pleased with the service I received
Quick reactive and pleasant to deal withQuality is No1 at branch Customer focused
Fast and efficient service.
Fault repaired car returned same day
Car as well as being serviced was valeted. Everything was perfect
Fast and efficient service.
Had no problems with the service supplied
Didnt require anything other than first service but liked the video sent as this was reassuring to see car actually getting examined
Car failed it's MOT, due to a tyre. I'd have expected to be given an opportunity to change the tyre prior to a fail certificate. As it turns out the tyre was not in stock, and when replaced the test certificate was issued at no further charge ??
The team here are just Bmw through and through And make you feel so welcome from start to finish
Can't fault quality of service, repair was completed satisfactorily ,on time and at price quoted
Customer service was nice.all staff were helpful..
Told of issues and given costs upfront. Job done very efficiently. Phoned to say that job was delayed and would be next day for collection.
Again very helpful and friendly staff. Tried to do everything ASAP
Customer service not as good as at be grassicks in Perth. Always had the car vale red previously at the garage at Perth. Not so here.
Craig and Liam fitted me in at short notice, and the work was carried out on schdule and to my liking.
Very efficient in every way My only complaint is I didn't get a video of the underside as I did last year
As above; Ashley made the experience a pleasant one, and I would highly recommend John Clark BMW to family and friends.In addition, the video of the service is really impressive and suggests transparency.
In the best of all possible worlds it would be preferable if parts were held on site, or at least available on the day. Having to book the car in twice is inconvenient.
Friendly and efficient service over the years
Nothing could be improved
Smart , professional service and seamless experience
Ashley is so efficient & has such great knowledge. Craig was so helpful in getting the repair sorted and arranging collection..... overall they made the process so easy.
problem not resolved, inconvience, expense
Kept hanging around when came to collect my car. Reception did not tell service I was waiting
Poor service when collecting car as stated above - no feedback probably because was in for recall and not paying customer
Service satisfactory.Particularly pleased with help provided by young service technician Jordan.He connected my new iPhone8 to car and kindly talked me through process. I had previously been told not possible.
While in for an alloy repair, I asked for the coolant level to be checked (known issue on M140). When I picked up the car, told level ok, but on 28th Feb had to call out BMW assist for low coolant, so dont believe it was checked! Dissappointing tbh!
the service was quick, polite and efficient. I was provided with a courtesy car while the work was in progress.
Nothing was a problem
Very helpful staff
Car only went in for check for a problem but garage actually repaired the fault whilst i waited
The communication & customer service was 2nd to none
Their Warranty Manager did not make it clear from the onset that I would have to pay a contribution towards replacing the rather than fixing the wheel.
Easy to drop off, good comunication of when ready to pick up ,and good information of how car is as needing things
Because I was completely with the service
After phoning reception on several occasions to talk to service/sales and findingthey were busy but would get someone to ring me back. On a few occasionsthis never happened.A minor issue.
Great customer service and a very clean car returned in a timely manner.
I refer to all the comments above, Proffessional and courteous being the criteria.hassle
Service desk - Craig / Leanne(?) and young Liam are very good at working with peoples characters and (lack of) understanding of car mechanics to explain issues and translate them into solutions and timescales.
As above lack of product knowledge.
Despite reassurances, am not convinced problem is fixed
Was a nice surprise to find my car had been valeted.
I was looked after very well.
Poor communication / planning, wasting time / resources. Required BMW 'enhancement' work not carried out efficiently, so car not running properly. Additional work on brake discs identified in a quote checked by another dealer as unnecessary.
Car was ready by lunchtime,and had received video of service
The garage kept me informed and the lady dealing with my booking kept me informed throughout the day on the issues with my brakes which was resolved under warranty.
Service carried out as promised
Job well done , quick and efficient
The service I received from John Clark BMW Tayside was excellent, from the booking in of my car, to the timescale, the quality of workmanship and the very comprehensive video of my cars repairs.
It the easiest experience Ive had from booking to drop off to pick up and feedback. The team that work at John Clark Dundee really make you feel special and valued as a customer.
You just always get the answers you like
My reasons are, I have never felt any reluctance to call for help with the car or attend the showroom. And have never had an unpleasant experience in all the 25 years or so having driven BMW Cars.
Customer service team very helpful, thanks Liam and Craig
Could not be more helpfull
After leaving the garage the brakes were screeching but thought it would settle down. So I will need to return tohave them sorted.
Kept me updated and nothing was too much of a problem Great service department
the service was good but before and after sales. we have found that every promise has been delivered so far
Service satisfactory but service interval indicator on car incorrectly set to Nov 2018 (original programme date) instead of 12 month anniversary of actual service, Jan 2019.
the staff and always pleasant and willing to help
As above, everyone was very helpful from arranging a loan car to keeping me abreast of what was happening.
Extreme efficiency from Craig who was dealing with my car, phone reminder the day before, minimum of paperwork, no waiting around to be seen, in and out very quickly.
Took slightly longer to carry out brake fluid change than I was told. I don't like hanging around.
Kerb damage noted on offside rear wheel during health check. Whilst I cannot say for sure it wasn't there when I dropped the car off at the dealership I can say that it wasn't there the previous weekend. 14000 miles with no damage...
The John Clark representative, parts advisor Nic Green is a tremendous ambassador for John Clark and BMW who collects my car and ensures that my requirements are met. He is very professional in the service that he provides.
A bit on the expensive side for a straight forward service
Car returned after service with full valet completed
It took less time than originally esgimated yet I was allowed to keep the courtesy car provided as it would have been difficult for me to have returned the car at rush hour that evening as I live out with dundee.Again receptionist was excellent.
Service staff are knowledgeable
Car ready as promised. Picked up from inside the showroom! All new cars should come with a full tank of fuel! That would make it 5 star experience rather than 4.75!
Any queries and requests were promptly answered and dealt with.
The customer service was excellent the salesman Stephen was always there to help with queries and my number plate transfer.
Excellent sercice from the team in the dealerahip. The car was delivered damaged, however the sales manager made me aware and took steps to enable this to be fixed.
No problems with BMW Centre and all questions answered
Sales person Ian Cooper with his expertise helped us choose and customise our new car which are absolutely delighted with!??
As above the sales staff and manager went above and beyond during and after the purchase and delivery process, I was even loaned a car until my own was ready. This was fantastic and much appreciated
Car delivered as discussed. Some interior damage/marks but all issues actioned in a timely manner.
I didnt get electric seats although we hadnt asked for them. Having spoke to the dealer about it a few days after delivery the salesman said he would speak to the business manager and get back to us in a few days, its been nearly 10 days and no wo
the gentleman I dealt with was really polite and helpful
i have been using this BMW centre since it open and have always had a pleasant hassle free experience.
Nothing was too much trouble
As answers above very well treated
As explained in the first answer - our experience was not good. I still have a disappointed daughter when she is asked about her experience with BMW. Not good at all.
Iain was excellent. Keeping me in the loop. Full explanation. Great guy.