What was asked for was done efficiently.
Good service and helpful staff
Friendly, helpful service. Nothing ever seems too much trouble to the team.
No issues with normal servicing.
Everything that needed to be done was explained to me. The car was ready to pick up when i was told it would be.
As a first time BMW owner I was impressed by the emailed quick survey video that gave me confidence in knowing inspection undertaken.
All staff seemed very helpful
Staff are very friendly and most helpful nothing is a problem to them.I like visiting the centre, I have a warranty with my car but they still explain the bill on picking up my car.
Customer service and ease of process.
The service advisor 'Craig Stewart' dealt with my car problem very quickly given the urgency of my circumstances to get to the airport after a car fault.
Experience fine, maintenance reception bit slow.
John Clark Tayside whilst polite and accommodating stated they were doing the work as "a favour" for the Aberdeen team. The remedial action needed on my car took one inspection and three separate visits for the works to complete.
As above. Decent courtesy car also provided.
Fault has not been resolved to my satisfaction and I have taken this further via John Clark complaints procedure - Staff at site have been very helpful
As above the additional work done under warranty was unexpected but very heartening to see.
Everything was dealt with quickly and efficiently. There was no quibbles or questions about my problems.
I was completely satisfied, but I realised my radio stations have been altered. Now when my talking book cd is ejected I am treated to a blast of radio 1 a station I never listen to.
Attention to detail to service my car by Graham Allan (Parts Manager) standing in as Service Advisor. Additionally Hamish Virtue took time to chat and qualify my next car expectations.
The car went in due to a leak from the sun roof, a loan car was provided although not of the size or quality I drive. After two days I was advised the car was ready for collection, it was returned in pristine condition.
From first contact by phone, to the member of staff who dealt with my wife at the service desk, to the courtesy lift and the repair itself, all was dealt with in a friendly, helpful and professional manner.
Poor response by customer service. No returned calls on several occasions. No call to say vehicle was ready after wheel alignment was done. Bad experience when we showed up at 5 to collect vehicle. No feedback given regarding work done
been a customer at this Garage for some time, staff are always courteous and helpful
everything was great but would have liked to have the option of a courtesy car
Problem with car not explained to myself
The service was done efficiently, with the added bonus of the video report and contact with the technician who explained the work carried out.
They see the customer as a cash cow despite very expensive maximum cover warranties supposed to cover factory fitted components up 100k nothing seems to be covered with intelligence insulting diagnoses,
Excellent. Smiling faces and warm welcomes all round!You are made to feel someone special.
Always a warm greeting. Alloy repair and service combined in one visit. Driving courtesy cars is a great opportunity to try out other cars in the BMW range. Staff are always pleasant, polite and efficient. Our car is valeted before we get it back.
I was well looked after , the car was collected from my house , a curtesy car was left with me for the day and my car returned at night, serviced and MOT d so I was quite happy
The whole process with the video survey is reassuring and user friendly
The inital contact with the Service group, informed me that the total cost would be around £50 looking at the mileage on the car. When the key was inserted it suddenly changed to around £430 as it needed "Everything!". Final cost billed was £550!
Arrived and car was taken in that day. The car was in over night. If I had received a courtesy car it would have been 5 star but not having a car was just slightly awkward. great service.
Everything was attended to timeously and politely.I'm not keen on the persistence of added value selling of other services but I understand the reason.
Excellent service. Excellent staff.
staff are very friendly and helpfull
When I left the car I expressly told the receptionist to go ahead and get the brakes fixed as I knew this was necessary and that I was busy and not easy to contact. When I phoned however at 3.30pm the repairs had not been started!!!
10 days later I noticed an oil leak. Further inspection by John Clark Aberdeen revealed that oil dipstick was not seated correctly.
The customer care is excellent, the video feedback from the technician is excellent. Only issue I had is that only two out of my four faults were fixed. I've now to book my car in again to hopefully get to the solution of the other two faults.
I forgot to take my car in for its first appointment and was disappointed that no one contacted me to ask where I was
Everything was taken care of including provision of a courtesy car when it was identified a specific part was needed and has to be ordered, rather than risk letting me drive my own care until the part arrived.
Work carried out on time and no problems
My car didn't actually get a service as it still wasn't at enough miles. But was still given a complimentary service which was very good of the service team
My only reason for not 5/5 was I booked a courtesy car weeks (4 weeks) in advance but when I arrived I was told a manual one was no longer available as a staff member had taken the one allocated to me. So I was left with no choice but to take an auto
Dropped car of no hassle, full video of car so I could appreciate the underside of the car and the current condition
All the staff were very helpful and kind
My wife had to wait quite a while before being acknowledged and booked in, but thereafter very good
No waiting time to check in car, courtesy car likewise, also same model as my own car, and my car available to collect more or less at time agreed all washed and hoovered out. Bonus!!!
Everything done as indicated it would be.No problems.
First class service all round
Communication was good and lead time for the car was shortened
Hamish Virtue is a fantastic example of the perfect BMW executive with excellent product knowledge and service. He did a fabulous job on our behalf to make sure we got the car we wanted, including getting body kit painted and other customisations.
The performance is above expectation.
Only issue was with delivery. Car was sourced from another dealer and instead of being dispatched to Dundee from the BMW central distribution it was sent back to the original dealer which caused a delay. I had to make a number of calls to 'chase'.
Salesman delivered and took me out because of my concerns about changing to automatic
I was satisfied with the service given and the presentation of the car; the walk round and familiarisation demonstration but disappointed the price of my purchase changed almost right at the point of signing for the car.
Made it he buying experience easy.
David Graham - who kept me up to date on car delivery, James who organized my finance, wheel and gap insurance and Jack the Product Genius were all excellent and a credit to the dealership. Made me feel like a valued customer.
Great service from our Salesman. This was let down by a Manager's decision that we had to pay a £500 deposit refundable when we brought in the replacement log book for the car we were part exchanging. We have spent over £75000 on cars before here.
Friendly helpful service throughout process, quick to respond to any contact made
Colin Gibson couldn't done more. He was still attentive even after we had picked the car up. The whole team were very professional and helpful.
Everything went as smoothly as I would have wished.
I was kept informed at every stage and felt very well taken care of when I picked up the car.
John Clark Tayside
Dundee
