John Clark Tayside Star Rating
Sales
15 comments from 35 reviews
Service
52 comments from 152 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Tyre alignment was out, no explanation why and how to stop it happening again"
"The service reception are very good."
"The dealership were top class"
"I would recommend the dealership to anyone."
"I was charged for something that was meant to be free of charge, which has now been sorted."
"Alan Davison is first class takes good care of us."
"Great service from start to finish. I got the car booked in quickly and was looked after in terms of transport to and from dealership."
"Forgot to reset service warning display, return visit required"
John Clark Tayside Dealer Principal response
"Really sorry! this should not have happened, please accept our apologies....."
"Very pleased with the staff, excellent collect and return service"
"No alternative transport, not offered a lift, took mats out of car to valet and didn't put them back in, called service reception who were very unhelpful"
"It always seems to take longer than i expect to carry out any work"
"i am completely happy"
"I find the dealership very helpful and easy to deal with. The price of owning a BMW is always an issue"
"I just think John Clark represent BMW exteremely well."
John Clark Tayside Dealer Principal response
"Many thanks for your comments,the aftersales team here at John Clark are very pleased with your feedback."
"Prices are very high, the service is excellent."
John Clark Tayside Dealer Principal response
"Sorry that you feel that our prices are high, we strive to give excellent customer service and we constantly review our prices to ensure we remain competitive.Thank you for your feedback and we are delighted you find our service excellent....."
"I had a phone call about a loan car but they did not get me a car."
John Clark Tayside Dealer Principal response
"I believe you had requested a certain model of vehicle that was already allocated to a prior booking, We apologise we could not assist on this occasion and hope we can be of assistance in the future..."
"No. I am happy"
"delay with my BMW."
"It was excellent. They were very friendly."
"Winter tyre replacement. Took several weeks from request to actually getting the work done. They forgot to phone me"
"receptionist was very pleasant and helpful."
"I had reason to be dis satisfied on the last two occasions. In my view it was a nix of carelessness and unsatisfactory customer care, however since your involment i have met with the manager and the issue has been addressed satisfactory."
John Clark Tayside Dealer Principal response
"Apologies that we failed to deliver the service that you would expect from John Clark Tayside, We have spoken to the team about your feed back and please be assured that we will get it right in the future!"
"The 2 girsl on reception were chewing gum, salesman inside the door did not aknowledge us and the vehicle was not returned on the day stated."
John Clark Tayside Dealer Principal response
"I am really sorry that the service you feel you received here at John Clark was not up to our normal high standard. I have shared your comment's with the staff and thank you for sharing your observation's with us....."
"no issues"
"Allways confident of the way everything is handled."
"Very reassuring from the outset. Diagnosed potential problem quickly and gave a guide cost which alleviated my anxieties about repair costs immediately."
"The service manager couldn't answer my questions when I asked him, he just walked away."
"The people could not be nicer."
"generally very good service slightly let down by pleasant but inept service desk staff."
"Mentioned engine noise, not investigated, not mentioned, noise still there"
"The service I received was very good."
"This Time very satisfied painless and pleasant."
"All staff very helpful and overall service could not be faulted."
"Very professional and friendly dealership"
John Clark Tayside Dealer Principal response
"Many thanks for your comments!"
"The service is always very good."
John Clark Tayside Dealer Principal response
"Thank you for your feed back, We are delighted that you find our service very good......."
"The only comment was that I enjoyed the visit."
John Clark Tayside Dealer Principal response
"We are all delighted that you enjoyed your visit to John Clark Tayside...."
"I booked the car in for its first service, the booking process was easy and efficient and the staff were ready for my car when I arrived and it took less time than they estimated so all in all an excellent service from John Clark"
"they were good at theei job and i was very satisfied"
"I would highly recommend john clarks."
"The service I received was excellent."
"The only criticism I have is that the lack of replacement light fitting involved a double trip to the garage."
John Clark Tayside Dealer Principal response
"Apologies that you had to make a return trip to us, The replacement unit was not one we carried in stock,so we got one from the central stock centre in Glasgow."
"The dealership have done a good job with the repair of the front bumper."
John Clark Tayside Dealer Principal response
"Please accept our apologies that we did not keep you informed about your vehicles progress, I have shared your comments with the aftersales team and we will strive to get it better in the future...."
"The people at the dealership were fantastic, the service excellent"
John Clark Tayside Dealer Principal response
"Great comments! Thank you! The aftersales team here at John Clark are delighted you are pleased with your service experience...."
"THE CAR WAS RETURNED WITHIN TWO WEEKS DUE TO FAULTS WHICH WERE DIAGNOSED AND SORTED"
John Clark Tayside Dealer Principal response
"On checking the vehicle we discovered that there was a problem with the battery, This was replaced under warranty, Apologies for any inconvenience this may have caused you......"
"Exellent Service"
"The dealership service wasn't up to scratch when I needed them to call me. I ended up calling them."
John Clark Tayside Dealer Principal response
"Please accept my apologies,your feed back has been shared with the team here at John Clark."
"John Clark do all my servicing work even though it is a 140 mile round trip and I pass other BMW dealers on the way. The service and detail from John Clark is way above the standard BMW dealer."
"3rd time in for same issue, very disappointing"
"Spot on"
"All works were carried out perfectly"
John Clark Tayside Dealer Principal response
"Thank you! we really appreciate your comments....."
"Good experience of the dealer regarding my last service."
"as always dealing with J Clark was easy and efficient with pleasnat servcie personnel"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"The service i recieved from Danny, Ryan and Richard was excellent, very impressed and will definitley return to John Clark Dundee for future purchases"
"Both Andrew and Jim were brilliant and extremely helpful. I would have no hesitation in recommending John Clark Tayside to family and friends"
John Clark Tayside Dealer Principal response
"Many thanks for your kind word's, Both Andrew and Jim are delighted with your feed back........."
"Excellent customer service, product knowledge and helpfulness by Mark Dawson of John Clark Dundee."
John Clark Tayside Dealer Principal response
"Many thanks for your comments, Mark is delighted that you have taken the time to comment on your experience here at John Clark Tayside."
"Happy with purchase but day of delivery was disappointing in that car wasn't ready, failure to fit rear spoiler and delayed by 2 hours as said would be ready to take at 8am and didn't leave until 10 10.30am"
John Clark Tayside Dealer Principal response
"Thanks for your feedback. I have discussed your delivery with Jim our Sales Manager and we are also disappointed that we kept you waiting. I understand all is now resolved and I'm pleased to hear that you are happy with your new BMW 5 Series."
"I have always bought a car from Peter Vardy. I can honestly say this garage is ahead with its customer service. I dealt with Ryan Patterson and Jim McGouldrick and Danny Green.A very professional service provided and would score them 100 ."
John Clark Tayside Dealer Principal response
"Many thanks for your kind words! the entire team here at John Clark are delighted with your comments and we look forward to seeing you in the future..."
"The experience i had at John Clark Tayside offered exceptional service and attention to detail by the staff there."
"Traded my X5 in at 4pm on Suday, had car delivered at 5pm on Monday. Unbeleivable service, exceeded all expectations"
"Very easy to deal with the salesman, Richard Myerscough, who put us under no pressure whatsoever."
"It was a very pleasant experience. There was no pressure and the car information were presented to us and we were left alone to make the decision. The secret was the personality and approach of the sales person."
"We would highly recommend this dealer's performance in assisting us with the purchase of this new car."
"very professional and courteous service"
John Clark Tayside Dealer Principal response
"Thank you for your comments Andrew is delighted with your feed back."
"salesman Hamish Virtue is a credit to both John Clark and BMW We had great servis and are completely satisfied with the hand over."
"Can't fault the process at any stage.Kept fully informed on a regular basis"
John Clark Tayside Dealer Principal response
"Andrew will be delighted with your feed back,Thank you for chosing John Clark Tayside for the purchase of your new BMW."
"All the staff were superb"
John Clark Tayside Dealer Principal response
"Thank you! what more can i say? All of us here at John Clark really appreciate your thoughts!"
"Very good sales team"
John Clark Tayside Dealer Principal response
"Thank you for your comments, Jim (Sales manager)and the sales team are delighted you chose John Clark Tayside for your new car purchase...."