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ABOUT JOHN CLARK TAYSIDE.

Find out more about what we do and our team.

Latest News & Events

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INTRODUCING THE NEW BMW 5 SERIES TOURING

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BMW i3 Service Inclusive

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2016 BMW M2 Coupe goes into production

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THE BMW i3 TEST DRIVE* CHALLENGE AT JOHN CLARK.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Roy Green

Head of Business
  • Years at the dealership 7
  • Years in the industry 25

Steven Windsor

BMW Used Car Manager
  • Years at the dealership 5
  • Years in the industry 22
  • Department BMW Sales

Richard Myerscough

BMW New Car Manager
  • Years at the dealership 17
  • Years in the industry 25
  • Department BMW Sales

Hamish Virtue

BMW Sales Executive
  • Years at the dealership 6
  • Years in the industry 10
  • Department BMW Sales

Danny Green

BMW Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 3.5
  • Department BMW Sales

Jack MacDonald

Product Genius
  • Years at the dealership 1
  • Years in the industry 1
  • Department BMW Sales

David Eadie

Service Manager
  • Years at the dealership 5
  • Years in the industry 16
  • Department Service

Graham Allan

Parts Manager
  • Years at the dealership 20
  • Years in the industry 20
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The whole process with the video survey is reassuring and user friendly

Service

The inital contact with the Service group, informed me that the total cost would be around £50 looking at the mileage on the car. When the key was inserted it suddenly changed to around £430 as it needed "Everything!". Final cost billed was £550!

Service

Not very satisfied with recall service at John Clark. Made to feel an inconvenience at request of a courtesy car, which I had to then fill up as had no fuel. Furthermore health check stated tyres were fine, but had to replace 2 at MOT a week later.

Service

Arrived and car was taken in that day. The car was in over night. If I had received a courtesy car it would have been 5 star but not having a car was just slightly awkward. great service.

Service

Everything was attended to timeously and politely.I'm not keen on the persistence of added value selling of other services but I understand the reason.

Service

Excellent service. Excellent staff.

Service

staff are very friendly and helpfull

Service

When I left the car I expressly told the receptionist to go ahead and get the brakes fixed as I knew this was necessary and that I was busy and not easy to contact. When I phoned however at 3.30pm the repairs had not been started!!!

Service

10 days later I noticed an oil leak. Further inspection by John Clark Aberdeen revealed that oil dipstick was not seated correctly.

Service

reliable service

Service

The customer care is excellent, the video feedback from the technician is excellent. Only issue I had is that only two out of my four faults were fixed. I've now to book my car in again to hopefully get to the solution of the other two faults.

Service

I forgot to take my car in for its first appointment and was disappointed that no one contacted me to ask where I was

Service

Everything was taken care of including provision of a courtesy car when it was identified a specific part was needed and has to be ordered, rather than risk letting me drive my own care until the part arrived.

Service

Work carried out on time and no problems

Service

My only reason for not 5/5 was I booked a courtesy car weeks (4 weeks) in advance but when I arrived I was told a manual one was no longer available as a staff member had taken the one allocated to me. So I was left with no choice but to take an auto

Service

My car didn't actually get a service as it still wasn't at enough miles. But was still given a complimentary service which was very good of the service team

Service

My wife had to wait quite a while before being acknowledged and booked in, but thereafter very good

Service

No waiting time to check in car, courtesy car likewise, also same model as my own car, and my car available to collect more or less at time agreed all washed and hoovered out. Bonus!!!

Service

Dropped car of no hassle, full video of car so I could appreciate the underside of the car and the current condition

Service

Everything done as indicated it would be.No problems.

Service

All the staff were very helpful and kind

Service

First class service all round

Service

My car was collected and dropped off at my house, it was well cleaned and Valeted and the video of the tyres etc was great.

Service

Professional and friendly service.

Service

Service for repairs were very good with a fast turnaround time . Very satisfied

Service

slight delay at reception

Service

From booking car in for service and receiving the service video was excellent.

Service

Perfect day with all my questions answered

Service

Over the years I've purchased cars from other garages. However John Clark are the exception. They put the customer first without comprimise and have never fail to meet my expectations. 1st class service

Service

My car was damaged whilst in for its service. A mini was reversed into the front bumper.

Service

The service manager who dealt with us was a legend!

Service

Brought my car in as there was a bit of shuddering going on.I was told there would be no charge until I'd agreed.Was told repairs would cost around £2,200, however when I checked out on line the cost of the materials it totalled around £100

Service

Because you fixed my car

Service

Reported a sidelight connection fault(bulb was ok).However sidelight bulbs were replaced with original type bulbs at a cost of over £50( I had fitted led type bulbs which were returned to me). Not very happy about this.

Service

Salesman who sold me my car first class a credit to BMW hamish

Service

Well informed of condition of car and good courtesy car

Service

Service and MOT service were very good. My car was handed back to me covered in bird droppings all over. I had a very tight schedule and did not have time to return and make comment.

Service

FRIENDLY AND EFFICIENT RECEPTION

Service

Car was booked for service and glove box rattleService was done and car returnedHad to re book car the following week!!

Service

Good polite customer service, mechanic picked up car from our house the morning of service and delivered it back again in the evening. This was a recall from BMW to have work carried out.

Service

easy to set up and service sorted quickly

Service

Always a pleasant experience at John Clark

Service

john clark helped by doing work with little notice but were only meant to advise on the fault - they actually fixed the fault which was quite expensive without discussion. The actual fix was not related to the original problem.

Service

Everyone we encountered were courteous and polite. The service was completed in the time stated and the car returned to us clean. We were given a loan car to use while ours was being serviced, this car was clean and tidy.

Service

Attitude of service staff

Service

I was less impressed by ceratain facets including initial welcome and thoroughness if service.

Service

Jobs were fully completed in a timely manner.

Service

Job completed

Service

Faultless customer service throughout

Service

Great attention to detail as usual along with very helpful and friendly service.

Service

Have not driven the vehicle due to medical operation.I will drive the vehicle early this week.All previous services I have been completely satisfied

Service

Service conducted within time given, video sent to show condition of tyres, wheels, exhaust and car underside. Car returned washed. All staff pleasant and courteous. This is an A1 Dealership.

Service

Having telephoned to find out if my car was ready for the time arranged I was told they would call me back. After an hour of waiting I had to call again to be told they would call back as they were going to check. On this occasion I was called back.

Service

Staff are always attentive and listen to your needs, explaining fully what is required for the service

Service

Service work was carried out and repair to rear fog lamp as discussed car was return washed and cleaned - thanks

Service

Good communication before the visit & during the visit. Courteous staff. Coffee.

Service

The service was carried out as they said would happen.

Service

Good friendly service

Service

Friendly helpful service throughout process, quick to respond to any contact made

Sales

Colin Gibson couldn't done more. He was still attentive even after we had picked the car up. The whole team were very professional and helpful.

Sales

Everything went as smoothly as I would have wished.

Sales

I was kept informed at every stage and felt very well taken care of when I picked up the car.

Sales

Comfortable at ease and friendly expert advice.

Sales

David Graham,had never done a mobility sale before and in my opinion he was professional and friendly and kept us informed from beginning right through to the day we got the new car.

Sales

All team at John Clark BMW Dundee were very helpful always had time to discuss and answer all questions. 2nd new BMW I have bought from same dealer and would defiantly say best service I have had

Sales

The negotiating with the sales executive was conducted in a very welcoming and relaxed manner. I was periodically upadated of the progress of the vehicle by the sales executive (after the sale was concluded) which indicated to me I wasn't forgotten.

Sales

The salesman went out of his way to ensure my car was delivered before I left for a vacation.

Sales

My custom was handled by a very experienced salesman/manager who had the right skills and approach in dealing with the sale.

Sales

The reason I was only fairly satisfied was down to the lack of communication from my sales representatives, he did not inform me that my new purchase car was not going to arrive on the agreed date. His manager however kept us in the loop.

Sales

Excellent customer service, very responsive to my needs and my questions were all appropriately answered in good time.

Sales

Friendly staff and good atmosphere

Sales

My BMW salesman, David Graham, was very knowledgeable about the model I was interested in acquiring and the various financing schemes on offer. The car was delivered on time and I received a very informative induction from support staff.

Sales

we were unable to have the first car offered due too car being sold before we could complete paperwork (contact sale for reason). sales staff carried on searching for car with our requirements. on finding one to meet most of wish list staff processed

Sales

Everything went smoothly and the team could not have been more helpful. The reason I did not give a 5 (Completely Satisfied) is due to the fact the car was registered in my wives name and not mine.

Sales

Sales person - Iain Cooper - was very helpful

Sales

Would have been completely satisfied but the car was sitting outside and didn't look 100% clean

Sales

Brilliant treatment.

Sales

Friendly staff

Sales

Bought the same car as I had, just the current model, so a fairly straight forward process.

Sales

Everything went extremely smoothly and the car was in fact delivered early and was as promised. Sales and finance staff weee very informative and professional at all times.

Sales

very helpful and informative

Sales

Friendly service and good communication