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Again very helpful and friendly staff. Tried to do everything ASAP
Very efficient in every way My only complaint is I didn't get a video of the underside as I did last year
My car was damaged by you. But its my word against yours.
Craig and Liam fitted me in at short notice, and the work was carried out on schdule and to my liking.
Customer service not as good as at be grassicks in Perth. Always had the car vale red previously at the garage at Perth. Not so here.
Friendly and efficient service over the years
In the best of all possible worlds it would be preferable if parts were held on site, or at least available on the day. Having to book the car in twice is inconvenient.
As above; Ashley made the experience a pleasant one, and I would highly recommend John Clark BMW to family and friends.In addition, the video of the service is really impressive and suggests transparency.
Nothing could be improved
Smart , professional service and seamless experience
Ashley is so efficient & has such great knowledge. Craig was so helpful in getting the repair sorted and arranging collection..... overall they made the process so easy.
problem not resolved, inconvience, expense
Kept hanging around when came to collect my car. Reception did not tell service I was waiting
Poor service when collecting car as stated above - no feedback probably because was in for recall and not paying customer
Service satisfactory.Particularly pleased with help provided by young service technician Jordan.He connected my new iPhone8 to car and kindly talked me through process. I had previously been told not possible.
While in for an alloy repair, I asked for the coolant level to be checked (known issue on M140). When I picked up the car, told level ok, but on 28th Feb had to call out BMW assist for low coolant, so dont believe it was checked! Dissappointing tbh!
Car only went in for check for a problem but garage actually repaired the fault whilst i waited
the service was quick, polite and efficient. I was provided with a courtesy car while the work was in progress.
Very helpful staff
The communication & customer service was 2nd to none
Nothing was a problem
Their Warranty Manager did not make it clear from the onset that I would have to pay a contribution towards replacing the rather than fixing the wheel.
Easy to drop off, good comunication of when ready to pick up ,and good information of how car is as needing things
Because I was completely with the service
Great customer service and a very clean car returned in a timely manner.
After phoning reception on several occasions to talk to service/sales and findingthey were busy but would get someone to ring me back. On a few occasionsthis never happened.A minor issue.
I refer to all the comments above, Proffessional and courteous being the criteria.hassle
As above lack of product knowledge.
Service desk - Craig / Leanne(?) and young Liam are very good at working with peoples characters and (lack of) understanding of car mechanics to explain issues and translate them into solutions and timescales.
I was looked after very well.
Was a nice surprise to find my car had been valeted.
Despite reassurances, am not convinced problem is fixed
Poor communication / planning, wasting time / resources. Required BMW 'enhancement' work not carried out efficiently, so car not running properly. Additional work on brake discs identified in a quote checked by another dealer as unnecessary.
Car was ready by lunchtime,and had received video of service
The garage kept me informed and the lady dealing with my booking kept me informed throughout the day on the issues with my brakes which was resolved under warranty.
Job well done , quick and efficient
It the easiest experience Ive had from booking to drop off to pick up and feedback. The team that work at John Clark Dundee really make you feel special and valued as a customer.
Service carried out as promised
The service I received from John Clark BMW Tayside was excellent, from the booking in of my car, to the timescale, the quality of workmanship and the very comprehensive video of my cars repairs.
You just always get the answers you like
My reasons are, I have never felt any reluctance to call for help with the car or attend the showroom. And have never had an unpleasant experience in all the 25 years or so having driven BMW Cars.
Could not be more helpfull
Customer service team very helpful, thanks Liam and Craig
After leaving the garage the brakes were screeching but thought it would settle down. So I will need to return tohave them sorted.
Kept me updated and nothing was too much of a problem Great service department
Service satisfactory but service interval indicator on car incorrectly set to Nov 2018 (original programme date) instead of 12 month anniversary of actual service, Jan 2019.
the service was good but before and after sales. we have found that every promise has been delivered so far
the staff and always pleasant and willing to help
As above, everyone was very helpful from arranging a loan car to keeping me abreast of what was happening.
Extreme efficiency from Craig who was dealing with my car, phone reminder the day before, minimum of paperwork, no waiting around to be seen, in and out very quickly.
Took slightly longer to carry out brake fluid change than I was told. I don't like hanging around.
Kerb damage noted on offside rear wheel during health check. Whilst I cannot say for sure it wasn't there when I dropped the car off at the dealership I can say that it wasn't there the previous weekend. 14000 miles with no damage...
The John Clark representative, parts advisor Nic Green is a tremendous ambassador for John Clark and BMW who collects my car and ensures that my requirements are met. He is very professional in the service that he provides.
Car returned after service with full valet completed
A bit on the expensive side for a straight forward service
It took less time than originally esgimated yet I was allowed to keep the courtesy car provided as it would have been difficult for me to have returned the car at rush hour that evening as I live out with dundee.Again receptionist was excellent.
Service staff are knowledgeable
I have never had reason to complain. Courtesy car was High spec which made me feel valued.
Staff were very proffesional and enthusiastic and the customer care was good they looked after me well. The service manager and management staff were phenomenal. They were brillant.
Picked up the car which indicated tyre pressures were low.
No mention of illegal tyres in video and indication that brake pads needed to be changed although still legal. Quoted £495 for the job we said we would just take the car, was told " come back if you can get a better price" - very poor
It was ok but not special, however we were given a courteous vehicle to drive during the service so that was very good.
Did what was promised and a bit more!
Same answer as above
As previously stated, I have been a customer for years now, and have always received excellent customer service.
Whilst I was pleasantly surprised to receive the inspection video, Im a bit disappointed that Ive yet to receive a reply my to my question, unless of course I wasnt received?
Issues identified and fixed on the date of my choosing and coutersy car offered and accepted for that day
They are really caring and friendly people
The team there are 1st class, and I would never go anywhere else or trust anyone else to look after my cars
As above, car returned dirty, all settings, seats, locks, radio etc all lost, plus work incomplete.
The work is carried out efficiently effectively and staff could not be more helpful.
They did everything I requested but again I felt I was chasing them for answers.
No complaints and everyone friendly.
the gentleman I dealt with was really polite and helpful
I didnt get electric seats although we hadnt asked for them. Having spoke to the dealer about it a few days after delivery the salesman said he would speak to the business manager and get back to us in a few days, its been nearly 10 days and no wo
i have been using this BMW centre since it open and have always had a pleasant hassle free experience.
Nothing was too much trouble
As answers above very well treated
As explained in the first answer - our experience was not good. I still have a disappointed daughter when she is asked about her experience with BMW. Not good at all.
Iain was excellent. Keeping me in the loop. Full explanation. Great guy.
Great experience all round, from first visit to delivery we felt valued customers. Kept well informed, no question/request too small.We ENJOYED the whole experience.
Happy with service